Had an issue with Lendi? Get a real response.
How to submit a complaint with Lendi
If your complaint about Lendi is really about delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers, use the complaints email first and keep the written trail together.
- Start in the right place: Use the complaints email for Lendi so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, transaction records, statements, screenshots, and emails and explain what went wrong with the payment, account, fee, lending, or platform issue.
- Name the complaint theme: Say if the issue is about delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Once Lendi logs a complaint about delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers, the usual pattern is acknowledgment, review, and then a written answer.
- Acknowledgement: You should get a case number, email, or some written sign that Lendi has logged the complaint.
- Review: The business will usually look at account details, transaction records, statements, screenshots, and emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Lendi found and whether it will offer a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Lendi
The complaint themes most likely to matter for Lendi are below. Use the one that best matches your issue.
- Delays in loan processing: Delays that create extra cost, inconvenience, or missed connections.
- Difficulty in reaching customer service: Slow replies, handballs between teams, or support that misses the actual problem.
- Limited loan options for certain borrowers: A recurring friction point that is worth naming clearly in your complaint.
Lendi complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of Lendi.
- Escalate internally first: Ask Lendi to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA or the relevant financial complaints body after the provider's internal process.
If Lendi does not resolve a complaint about delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers, there is usually an external path beyond the business.
- Main external path: AFCA or the relevant financial complaints body after the provider's internal process
- Why this route matters: Use the product-specific external body if the business sits in a specialist financial niche.
- Before you escalate: Keep your full Lendi complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with Lendi, these are the official contact points worth using first.
- Email: complaints@lendi.com.au
Lendi Complaints FAQs
Where should a formal complaint to Lendi go first?
The best starting point is usually the complaints email. Use the route that already owns the service record or account history.
What should I expect once Lendi has my complaint?
Expect Lendi to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Lendi?
The recurring themes are usually delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
What is the external complaint path if Lendi does not resolve it?
Usually yes. The main external path is AFCA or the relevant financial complaints body after the provider's internal process. Keep your internal complaint history together before you move it.
You’ve done your part, now it’s time to hold Lendi accountable.
Take the final step and submit a complaint that gets seen and responded to.