Had an issue with

Latitude Financial

? Get a real response.

Latitude Financial offers a few clear ways to lodge a complaint, so you can choose what’s fastest and easiest for you.

• Online complaint form (available 24/7): The simplest option is to submit Latitude’s online complaint form through their support portal. The form lets you select the type of issue, explain what happened, and state the outcome you want (for example, a fee refund, account correction, or credit file fix). You should receive an acknowledgement and reference number after submission.
• Phone (speak to a person): Call 1300 369 340 Monday to Friday, 9:00am–7:00pm AEDT/AEST. Tell the agent you want to lodge a formal complaint and ask for a reference number before you hang up.
• Mail (if you want to include documents): Write to Latitude Financial Services, Complaints Department, 130 Lonsdale Street, Melbourne VIC 3000. Include your name, contact details, account/card reference, a clear timeline, and the outcome you want.

Tip: In your first message or call, include dates, amounts, and any relevant references (transaction IDs, statement dates, screenshots). This reduces back-and-forth and helps the complaints team investigate faster.

After Latitude receives your complaint, it is logged in their system and assigned for investigation.

• Acknowledgement and tracking: Latitude provides a reference number so you can track and follow up on your complaint.
• Investigation: The complaints team reviews the information you provide and checks relevant account history, payments, fees, and communications. If your complaint is about customer service, they may review call records or notes.
• Timeline: Latitude aims to resolve complaints as quickly as possible and follows regulatory expectations for providing a final response. If the matter is taking longer than expected, you should receive updates along the way.
• Outcome in plain language: Latitude’s response should explain what they found and what they will do next, such as refunding fees, correcting an account error, updating credit reporting if something was wrong, or explaining why a charge was applied.

If Latitude asks you for additional details during the investigation, responding quickly usually speeds up the outcome.

Latitude Financial customers commonly raise complaints in these areas:

• Unexpected fees and charges: Customers sometimes discover ongoing monthly account-keeping fees, late fees, or payment-related charges they did not expect, particularly after “interest-free” purchases have been paid off.
• Payment difficulties and late fees: Some complaints relate to payment options, payment processing issues, or errors when trying to pay on the due date, followed by late fees.
• Customer service delays or quality issues: Complaints may involve slow responses, difficulty getting an issue resolved in one interaction, or feeling bounced between teams.
• Account closure problems: Some customers report accounts not closing when requested, fees continuing after closure attempts, or confusion about what remains payable.
• Credit reporting concerns: Disputes about defaults or late payment marks, especially where the customer believes the balance was incorrect or they were not properly notified.
• Fraud, scams, and security concerns: Complaints may relate to transaction disputes, fraud investigations, or concerns linked to personal information and security.

If your complaint matches one of these categories, naming it clearly at the start can help it reach the right team sooner.