Had an issue with iSelect? Get a real response.
How to submit a complaint with iSelect
Start with their complaints or customer relations team and make the opening line about difficulties in navigating the website and delays in receiving quotes, not the whole backstory.
- Start in the right place: Use their complaints or customer relations team for iSelect so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your policy number, claim number, documents, photos, and prior emails and explain what went wrong with insurance, energy, and finance.
- Name the complaint theme: Say if the issue is about difficulties in navigating the website and delays in receiving quotes so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
What happens next with iSelect? Usually the complaint is logged, the records are checked, and then you get either a fix or a response to push back on.
- Acknowledgement: You should get a case number, email, or some written sign that iSelect has logged the complaint.
- Review: The business will usually look at your policy number, claim number, documents, photos, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what iSelect found and whether it will offer a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against iSelect
The complaint themes most likely to matter for iSelect are below. Use the one that best matches your issue.
- Difficulties in navigating the website: A recurring friction point that is worth naming clearly in your complaint.
- Delays in receiving quotes: Delays that create extra cost, inconvenience, or missed connections.
iSelect complaints submitted through Ajust
Do not let a weak iSelect response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask iSelect to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the insurer's internal dispute resolution process.
Complaints about iSelect do not have to end with the internal response, especially if the complaint still turns on difficulties in navigating the website and delays in receiving quotes.
- Main external path: AFCA after the insurer's internal dispute resolution process
- Why this route matters: ASIC or APRA may matter in the background, but AFCA is normally the consumer complaint route.
- Before you escalate: Keep your full iSelect complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for iSelect, so start with their complaints or customer relations team and ask for the complaint to be logged in writing.
iSelect Complaints FAQs
Which channel should I use to complain to iSelect?
The best starting point is usually their complaints or customer relations team. Use the route that already owns the service record or account history.
What happens after I submit a complaint to iSelect?
Expect iSelect to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about iSelect?
Most complaints in this provider type revolve around difficulties in navigating the website and delays in receiving quotes. If your issue fits one of those patterns, say so directly.
What is the external complaint path if iSelect does not resolve it?
The external route depends on the provider type, but for this business the main pathway is AFCA after the insurer's internal dispute resolution process.
You’ve done your part, now it’s time to hold iSelect accountable.
Take the final step and submit a complaint that gets seen and responded to.