Had an issue with Indigo Power? Get a real response.
How to submit a complaint with Indigo Power
With Indigo Power, complaints move better when the route is right, the issue is named early, and the remedy request is concrete.
- Start in the right place: Use the official contact form, the complaints policy, and the hardship support page for Indigo Power so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account numbers, bills, meter reads, outage details, and screenshots and explain what went wrong with 100% renewable energy to homes and businesses in North East.
- Name the complaint theme: Say if the issue is about billing errors, high charges, and connection delays so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Most Indigo Power complaints move through logging, evidence review, and then a written position on what the business will do next.
- Acknowledgement: You should get a case number, email, or some written sign that Indigo Power has logged the complaint.
- Review: The business will usually look at account numbers, bills, meter reads, outage details, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what Indigo Power found and whether it will offer a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Indigo Power
The complaint themes most likely to matter for Indigo Power are below. Use the one that best matches your issue.
- Billing errors: Charges that look wrong, fees you did not expect, or corrections that drag.
- High charges: A recurring friction point that is worth naming clearly in your complaint.
- Connection delays: Delays that create extra cost, inconvenience, or missed connections.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Indigo Power complaints submitted through Ajust
Do not let a weak Indigo Power response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask Indigo Power to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
Complaints about Indigo Power do not have to end with the internal response, especially if the complaint still turns on billing errors, high charges, and connection delays.
- Main external path: your state Energy & Water Ombudsman or the equivalent local energy complaints body
- Why this route matters: Use the ombudsman that applies in your state or territory once the retailer's own process has run.
- Before you escalate: Keep your full Indigo Power complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Indigo Power complaint routes first. If possible, keep the complaint in writing.
- Official contact: https://indigopower.com.au/complaints/
- Complaints policy: https://indigopower.com.au/wp-content/uploads/2019/10/Indigo-Power-Complaints-Document.pdf
- Hardship support: https://indigopower.com.au/hardship/
- Email: support@indigopower.com.au
- Phone: 1800 491 739
- Postal contact: Old Beechworth Gaol, Corner of William and Ford Streets, Beechworth, Victoria, 3747
Indigo Power Complaints FAQs
Where should a formal complaint to Indigo Power go first?
If you want the complaint on record, use the official contact form, the complaints policy, and the hardship support page rather than a casual enquiry path. Keep the whole complaint in one written thread if you can.
What should I expect once Indigo Power has my complaint?
Most complaints follow the same pattern: logged, reviewed, answered. Keep the reference number and push back in writing if the outcome is weak.
What complaint issues come up most often for Indigo Power?
Most complaints in this provider type revolve around billing errors, high charges, and connection delays. If your issue fits one of those patterns, say so directly.
Where can I escalate a complaint about Indigo Power externally?
The external route depends on the provider type, but for this business the main pathway is your state Energy & Water Ombudsman or the equivalent local energy complaints body.
You’ve done your part, now it’s time to hold Indigo Power accountable.
Take the final step and submit a complaint that gets seen and responded to.