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Hungry Jack's
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Hungry Jack's
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Edited by:
Ajust Content Team
Last updated:
February 13, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

How to submit a complaint with
Hungry Jack's
 

1) Speak to a manager in-store (fastest fix)
If something’s wrong with your order (missing items, cold food, incorrect burger), politely ask for the manager on duty while you’re still there. Hungry Jack’s recommends raising issues during your visit, and managers can usually replace items or sort a remedy immediately.

2) Call the customer service hotline (best if you’ve already left)
Call 1300 852 326 (free call) to lodge a complaint with the national customer care team. Share the store location, date/time, what happened, and what outcome you want. Ask for a reference number.

3) Use the online feedback form (good written record)
Submit your complaint via Hungry Jack’s “Contact Us” / feedback options. This is useful when you want everything documented and easy to follow up.

4) Email your complaint (ideal for photos/receipts)
Email HJ.CustomerService@hungryjacks.com.au and include your order details, store, date/time, and a clear description of what went wrong. Attach photos of the food/receipt if relevant.

5) App orders
If your issue relates to an app order (wrong charge, order not processed, missing rewards), include that detail in your complaint so it’s routed correctly. If you can, include screenshots or the order confirmation.

Tip: Keep it simple and specific: what happened, where/when, and what would make it right (refund, replacement, voucher).

What happens after you submit a complaint to Hungry Jack's?

Acknowledgement and logging
Your complaint is typically logged by the customer service team. If you call, you can request a reference number. If you use the form or email, you should receive acknowledgement in writing.

Expected response time
Hungry Jack’s says it aims to resolve complaints usually within 48 hours, and that escalated matters may take up to 72 hours.

Who handles it
Complaints are handled by the customer service team and may be forwarded to the relevant restaurant manager or regional team when the issue is store-specific.

Common resolution outcomes
You’ll usually see one (or a combination) of: an apology, a replacement meal, a refund, or vouchers as a goodwill gesture - depending on the issue and evidence provided.

Common complaints against
Hungry Jack's

  • Incorrect orders or missing items (drive-thru, dine-in, takeaway)
  • Food quality issues (cold, stale, undercooked, “not as advertised”)
  • Slow service and long waits
  • Customer service issues (rude, dismissive, or unhelpful interactions)
  • App / digital ordering problems (charges, order glitches, promo issues)

Hungry Jack's
 complaints submitted through Ajust

How other consumers
Hungry Jack's
 complaints got resolved

Drive-thru order mistake fixed on the next visit. A customer called the store after discovering missing items and the wrong burgers, and the manager arranged a replacement order to be provided fresh on the customer’s next visit.

Food quality issue resolved with a refund and vouchers. A customer reported an undercooked item in-store, received a refund, and later followed up through customer service with photos and receipt details so the issue could be investigated and compensation provided.

Rude staff experience addressed after escalation. A customer submitted a detailed complaint describing what was said and when it happened, and management followed up with an apology and confirmation that the store team would be coached.

How to escalate a complaint with Hungry Jack's

1) Follow up using your reference details
If you haven’t heard back within the stated timeframe, call 1300 852 326 and reference your earlier complaint (store, date, time, and any reference number).

2) Ask for a supervisor or higher review
If the first response doesn’t resolve your issue, ask for the complaint to be escalated internally for a higher-level review.

3) Escalate in writing for clarity
Send a follow-up email to HJ.CustomerService@hungryjacks.com.au with a short timeline of what happened and what outcome you’re seeking.

4) If needed, escalate externally
If you believe you’re entitled to a remedy (e.g., charged for items not received) and Hungry Jack’s won’t resolve it, consider the external options below.

Regulatory & Ombudsman Information for Hungry Jack's

ACCC (Australian Consumer Law guidance and reporting)
If a business won’t respond or fix a consumer issue, the ACCC provides guidance on next steps and how to approach resolution.

State/territory consumer agencies (Fair Trading / Consumer Affairs)
For individual dispute support or mediation, contact your state consumer protection body (e.g., NSW Fair Trading).

Food safety concerns
For serious hygiene or food safety issues, contact your local council or your state food authority.

Official Hungry Jack's Complaint Resources & Links

Hungry Jack's
Complaints FAQs

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Hungry Jack's
accountable.

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