Tried to complain to

Facebook

but got ignored? We’ll help you escalate it.

Facebook doesn’t offer direct phone or email support for user complaints. Here’s how you can officially submit your complaint quickly:

Report via Facebook Help Center:

• Log into Facebook Help Center.
  
  
• Go to “Help & Support” > “Report a Problem” or simply shake your mobile phone to trigger the reporting prompt.
  
  
• Clearly describe your complaint (e.g., errors, policy violations, account issues), and submit.
  
  

Account & Security Issues:

• For disabled accounts, fill out the Disabled Account Appeal form provided in the Help Center.
  
  
• For hacked accounts, visit facebook.com/hacked and follow the guided recovery process.
  
  

Business Support Channels:

• For Facebook business accounts (Pages, Ads, billing issues), use the Meta Business Help Center.
  
  
• Eligible business customers may have access to live chat or email support.
  
  

🔖 Tip: Clearly explain your issue with supporting screenshots or direct links. Check your Facebook Support Inbox regularly for responses.

Facebook uses a largely automated process initially, with manual reviews for specific cases:

• Immediate Acknowledgment: Typically an automatic acknowledgment via screen or email confirms your complaint receipt.
  
  
• Review & Resolution:
  
  
  • Content or Policy Issues: Usually reviewed within 24-48 hours. Violating content is removed, and you’re notified in your Support Inbox.
    
    
  • Account Access Issues: Appeals for hacked or disabled accounts are manually reviewed; resolution can take days to weeks. Verification may be required.
    
    
  • Technical Issues: Engineers handle bug reports, often fixing them in future updates without personalised responses.
    
    
• Updates & Communication: Primarily via automated notifications in your Support Inbox or email. Personalised responses are rare.
  
  
• Resolution Timelines: Simple issues typically resolved within a few days. Complex cases like account recoveries may require weeks.
  
  

🔖 Friendly Assurance: Many genuine complaints are resolved through Facebook’s system - stay patient, provide clear information, and regularly check your inbox.

Facebook users commonly experience these issues:

• Account Access Problems: Unexpected disabling or hacking, difficulties recovering accounts due to automated systems.
  
  
• Poor Customer Support Experience: Frustration over generic automated responses, lack of human support, and unanswered appeals.
  
  
• Content Moderation Issues: Posts or accounts unfairly removed, or harmful content not properly moderated, causing widespread frustration.
  
  
• Spam, Scams & Fake Ads: Users frequently encounter fraudulent ads, scam purchases, spam messages, and fake profiles with insufficient action from Facebook.
  
  
• Privacy & Data Concerns: Complaints about mishandled data, intrusive advertising, privacy breaches, and insufficient responses from Facebook.
  
  
• Marketplace & Payment Issues: Scams or unresolved disputes on Facebook Marketplace, billing problems with Facebook Pay or subscription services.
  
  
• Frequent Technical Glitches: Common usability issues such as features not loading, posts failing, or unexpected technical errors affecting account functionality.