Had an issue with Facebook? Get a real response.
How to submit a complaint with Facebook
Facebook doesn’t offer direct phone or email support for user complaints. Here’s how you can officially submit your complaint quickly:
Report via Facebook Help Center:
- Log into Facebook Help Center.
- Go to “Help & Support” > “Report a Problem” or simply shake your mobile phone to trigger the reporting prompt.
- Clearly describe your complaint (e.g., errors, policy violations, account issues), and submit.
Account & Security Issues:
- For disabled accounts, fill out the Disabled Account Appeal form provided in the Help Center.
- For hacked accounts, visit facebook.com/hacked and follow the guided recovery process.
Business Support Channels:
- For Facebook business accounts (Pages, Ads, billing issues), use the Meta Business Help Center.
- Eligible business customers may have access to live chat or email support.
🔖 Tip: Clearly explain your issue with supporting screenshots or direct links. Check your Facebook Support Inbox regularly for responses.
Facebook uses a largely automated process initially, with manual reviews for specific cases:
- Immediate Acknowledgment: Typically an automatic acknowledgment via screen or email confirms your complaint receipt.
- Review & Resolution:
- Content or Policy Issues: Usually reviewed within 24-48 hours. Violating content is removed, and you’re notified in your Support Inbox.
- Account Access Issues: Appeals for hacked or disabled accounts are manually reviewed; resolution can take days to weeks. Verification may be required.
- Technical Issues: Engineers handle bug reports, often fixing them in future updates without personalised responses.
- Content or Policy Issues: Usually reviewed within 24-48 hours. Violating content is removed, and you’re notified in your Support Inbox.
- Updates & Communication: Primarily via automated notifications in your Support Inbox or email. Personalised responses are rare.
- Resolution Timelines: Simple issues typically resolved within a few days. Complex cases like account recoveries may require weeks.
🔖 Friendly Assurance: Many genuine complaints are resolved through Facebook’s system - stay patient, provide clear information, and regularly check your inbox.
Common complaints against Facebook
Facebook users commonly experience these issues:
- Account Access Problems: Unexpected disabling or hacking, difficulties recovering accounts due to automated systems.
- Poor Customer Support Experience: Frustration over generic automated responses, lack of human support, and unanswered appeals.
- Content Moderation Issues: Posts or accounts unfairly removed, or harmful content not properly moderated, causing widespread frustration.
- Spam, Scams & Fake Ads: Users frequently encounter fraudulent ads, scam purchases, spam messages, and fake profiles with insufficient action from Facebook.
- Privacy & Data Concerns: Complaints about mishandled data, intrusive advertising, privacy breaches, and insufficient responses from Facebook.
- Marketplace & Payment Issues: Scams or unresolved disputes on Facebook Marketplace, billing problems with Facebook Pay or subscription services.
- Frequent Technical Glitches: Common usability issues such as features not loading, posts failing, or unexpected technical errors affecting account functionality.
Facebook complaints submitted through Ajust
I felt completely stuck after my account was hacked and every attempt to get back in just hit a wall. Even when I tried creating a new account, it was instantly disabled, leaving me shut out of both Facebook and Instagram with no way forward. It’s exhausting trying to fix something I didn’t cause. - Jono
My account was suddenly suspended for fraud and deception, even though I haven’t done anything of the sort. The whole thing seems to have started from a personal dispute, and it’s frustrating that Facebook didn’t look deeper before taking such a serious action. I just want my account treated fairly. - Vicki
I’ve tried repeatedly to warn Facebook that a scam cruise company is still advertising and hurting people, including me. We lost money after booking based on their ad, and seeing them stay active despite so many reports is devastating. It feels like no one is listening while more people get caught. - Taryna
I’ve been locked out of my account because my two-factor codes go to an old number I can’t access anymore. After a phone issue and safety changes, I’m stuck watching Facebook send codes to places I can’t reach. Fifteen years of memories are there, and right now I can’t get any of them back. - Patrice
How other consumers Facebook complaints got resolved
Disabled Account Restored via Regulator: After months without resolution, a user escalated a hacked and disabled account complaint to a government regulator, prompting Facebook to restore access within weeks.
Account Reactivation via Legal Demand Letter: A formal legal demand letter resulted in Facebook quickly restoring an account that standard appeals had previously failed to reactivate.
Scam Ad Removed; Funds Recovered via Bank: A scam product ad complaint resulted in Facebook removing the ad and banning the advertiser, though the user recovered lost funds via a bank chargeback, not from Facebook directly.
If your complaint remains unresolved, escalate your issue with these clear steps:
- Step 1 – Follow Up Within Facebook: Revisit the Facebook Help Center to resend appeals or requests if no initial response is received within a week.
- Step 2 – Public Channels & Forums: Publicly contacting Facebook via official social media (Twitter, Facebook Page) or forums can sometimes prompt faster responses.
- Step 3 – Oversight Board (Content Complaints): Escalate content-related complaints to Facebook’s independent Oversight Board after exhausting standard appeals.
- Step 4 – External Escalation (Regulatory Bodies):
- Australia’s eSafety Commissioner for serious online abuse or harmful content.
- OAIC for unresolved privacy issues.
- ACCC or Scamwatch for consumer harm, misleading conduct, or scams.
- Australia’s eSafety Commissioner for serious online abuse or harmful content.
🔖 Tip: Keep detailed records of all correspondence and attempts. These documents are valuable during external escalation.
When Facebook’s internal processes fail, these regulatory bodies offer external complaint support:
- eSafety Commissioner (Australia): Handles serious online abuse, cyberbullying, or image-based abuse complaints that Facebook hasn't addressed within 48 hours.
- Report via eSafety.gov.au
- Report via eSafety.gov.au
- Office of the Australian Information Commissioner (OAIC): Investigates privacy violations or data misuse by Facebook after internal complaints have been exhausted.
- Submit privacy complaints via OAIC.gov.au
- Submit privacy complaints via OAIC.gov.au
- ACCC (Australian Competition & Consumer Commission): For misleading or deceptive conduct by Facebook, or reporting scam ads and serious consumer harm.
- State Consumer Affairs/Fair Trading: Useful for transaction-related disputes on Facebook Marketplace, payments, or refunds unresolved by Facebook directly.
🔖 Note: These regulatory avenues provide legal backing and can compel Facebook to respond more thoroughly than internal routes.
Utilise these official Facebook resources to effectively lodge and manage your complaint:
- Facebook Help Center – Central hub for complaint submission and support guides.
- Report a Problem – Directly submit technical issues or general complaints.
- Disabled Account Appeal Form – Request account reactivation if disabled.
- Hacked Account Recovery – Guided account recovery for hacked accounts.
- Meta Business Help Center – Support specifically for business-related issues.
- Facebook Oversight Board – Independent appeals body for content moderation disputes.
- Facebook Community Standards – Essential reference for content rules.
- Facebook Terms & Policies – Official documentation of Facebook policies.
🔖 Advice: Always verify URLs to ensure authenticity when providing personal information.
Facebook Complaints FAQs
How long does Facebook usually take to resolve a complaint?
Facebook typically resolves simple complaints within a few days, while complex account issues can take weeks. Automated systems handle most cases first, with manual review for hacked or disabled accounts. If your issue is more serious—like privacy concerns or harmful content—expect longer wait times and possible verification steps. Keep checking your Support Inbox so you don’t miss updates.
What can I do if Facebook ignores my complaint or appeal?
If Facebook ignores your complaint, you can escalate it through additional appeals, public channels, or relevant regulators. Facebook often relies on automated systems, so following up can help your issue get re-reviewed. For content disputes, the Oversight Board is an option once you’ve exhausted internal steps. For privacy, scams, or consumer harm, regulators like OAIC, ACCC, or eSafety can apply real pressure. Keep records—escalations work best with clear documentation.
Can regulators or ombudsmen actually make Facebook respond?
Yes—regulators can compel Facebook to respond more thoroughly than standard support channels. Bodies like the eSafety Commissioner, OAIC, and ACCC handle issues Facebook hasn’t fixed, including privacy breaches, harmful content, or scams. These authorities carry legal weight, making Facebook more likely to review your case properly. It’s worth escalating once you’ve already tried Facebook’s internal processes.
What evidence should I include to improve my chances of getting my Facebook issue resolved?
Clear evidence—like screenshots, URLs, timestamps, and a simple explanation—helps Facebook process your complaint faster. Their system relies heavily on automation, so precise information makes your case easier to classify. If you’re dealing with hacked accounts, disabled profiles, or scam ads, detailed proof strengthens later escalations to regulators too. Keeping everything organised saves time and avoids repeating steps.
You’ve done your part, now it’s time to hold Facebook accountable.
Take the final step and submit a complaint that gets seen and responded to.