Had an issue with Endeavour Energy? Get a real response.
How to submit a complaint with Endeavour Energy
The strongest Endeavour Energy complaint starts with the official contact form, the complaints policy, and the hardship support page and a clear statement of what failed around Endeavour Energy currently services more than 2.7 million people across.
- Start in the right place: Use the official contact form, the complaints policy, and the hardship support page for Endeavour Energy so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account numbers, bills, meter reads, outage details, and screenshots and explain what went wrong with Endeavour Energy currently services more than 2.7 million people across.
- Name the complaint theme: Say if the issue is about billing errors, high charges, and connection delays so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
What happens next with Endeavour Energy? Usually the complaint is logged, the records are checked, and then you get either a fix or a response to push back on.
- Acknowledgement: You should get a case number, email, or some written sign that Endeavour Energy has logged the complaint.
- Review: The business will usually look at account numbers, bills, meter reads, outage details, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what Endeavour Energy found and whether it will offer a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Endeavour Energy
The complaint themes most likely to matter for Endeavour Energy are below. Use the one that best matches your issue.
- Billing errors: Charges that look wrong, fees you did not expect, or corrections that drag.
- High charges: A recurring friction point that is worth naming clearly in your complaint.
- Connection delays: Delays that create extra cost, inconvenience, or missed connections.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Endeavour Energy complaints submitted through Ajust
Do not let a weak Endeavour Energy response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask Endeavour Energy to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
Complaints about Endeavour Energy do not have to end with the internal response, especially if the complaint still turns on billing errors, high charges, and connection delays.
- Main external path: your state Energy & Water Ombudsman or the equivalent local energy complaints body
- Why this route matters: Use the ombudsman that applies in your state or territory once the retailer's own process has run.
- Before you escalate: Keep your full Endeavour Energy complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Endeavour Energy complaint routes first. If possible, keep the complaint in writing.
- Official contact: https://www.endeavourenergy.com.au/contact-us/make-a-complaint
- Complaints policy: https://www.endeavourenergy.com.au/your-energy/our-services/a-summary-of-your-rights
- Hardship support: https://www.endeavourenergy.com.au/your-energy/sensitive-customers/sensitive-customers2
- In-person support: N/A
- Email: complaints@endeavourenergy.com.au
- Phone: 133 718
Endeavour Energy Complaints FAQs
Which channel should I use to complain to Endeavour Energy?
The best starting point is usually the official contact form, the complaints policy, and the hardship support page. Use the route that already owns the service record or account history.
What happens after I submit a complaint to Endeavour Energy?
Expect Endeavour Energy to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Endeavour Energy?
Most complaints in this provider type revolve around billing errors, high charges, and connection delays. If your issue fits one of those patterns, say so directly.
What is the external complaint path if Endeavour Energy does not resolve it?
The external route depends on the provider type, but for this business the main pathway is your state Energy & Water Ombudsman or the equivalent local energy complaints body.
You’ve done your part, now it’s time to hold Endeavour Energy accountable.
Take the final step and submit a complaint that gets seen and responded to.