Had an issue with

DriveMyCar

? Get a real response.

DriveMyCar is Australia's first and largest peer-to-peer car rental marketplace, so a complaint often involves three parties: you, the car owner (or renter), and DriveMyCar as the platform. Pick the fastest channel for your issue, document everything, and quote your booking reference every time.

Phone — Fastest for Urgent Issues

• Call the DriveMyCar contact number on 1300 980 706.
• Support hours: Monday to Friday 9am–11pm, Saturday and Sunday 9am–6pm (AEST).
• Best for urgent problems — a vehicle breakdown, an accident, a booking that won't confirm before your travel date, or a disputed charge.

Online Contact Form — Best for a Written Record

• Submit the official DriveMyCar Contact Us form.
• Include your booking reference, the names of the parties involved, and a clear description of the problem.
• A customer representative follows up, and you have a documented trail for any DriveMyCar booking problem.

Account Dashboard — For Damage & Payment Disputes

• Log in and use the My Account area.
• Renters manage bookings, driver details, payments, fines, tolls and claims here.
• Car owners lodge a rental-cost or DriveMyCar damage claim directly in My Account — this is the official channel for damage and payment disputes.

Raise It with the Other Party First

• Many issues — vehicle condition, return timing, minor disagreements — resolve fastest by contacting the car owner or renter directly through the platform.
• Escalate to DriveMyCar only if the other party is unresponsive or the dispute isn't settled.

Make your complaint stick: Quote your booking reference number, keep dated photos of the vehicle at pickup and return, note the date and name of every staff member you speak with, and always put the complaint in writing so there's a paper trail.

DriveMyCar does not publish a formal complaints-handling charter with guaranteed response timelines. Based on its published policies and verified customer experience, here's how the process generally works.

• Acknowledgement: After you submit the online contact form, the site confirms your enquiry was sent and a customer representative will contact you. Phone contact on 1300 980 706 is usually the quickest route to a person.
• Who handles it: Enquiries go to DriveMyCar's customer service team, with support operations reported across both Sydney and Manila offices. Escalated matters may involve a supervisor.
• Claims and deposits: Car owners lodge damage or cost claims in My Account. DriveMyCar holds a Security Deposit from renters to cover fuel, additional kilometres, tolls or damage, and refunds it — less any valid charges — within 7 days of the vehicle being returned, in line with the terms and conditions.
• Damage liability: In an insurance claim for vehicle damage, the renter pays the Damage Liability Charge set out in their Rental Agreement.
• Communication: Updates typically arrive by phone and email. Some customers report slow response times, so follow up proactively and keep written records of every contact.

These themes are drawn from genuine customer reviews on ProductReview.com.au (around 4.0 out of 5 from 200+ reviews, roughly 77% positive) and consumer discussion on the Whirlpool car rental forum.

Identity & Licence Verification Delays

• Customers report multi-week processing and repeated document requests.
• Verification can fail without a clear explanation, sometimes only days before the rental is needed.
• This DriveMyCar verification delay is the single most common complaint theme.

Booking Availability Mismatches

• Cars shown as "available" become unavailable after a booking request.
• Confirmation from the car owner is slow or never arrives.
• Renters are left scrambling for an alternative close to travel.

Slow or Unresponsive Customer Service

• Delayed replies and difficulty reaching staff by phone.
• No explanation given for rejected bookings.
• DriveMyCar customer service follow-up is a recurring frustration in reviews.

Security Deposit & Refund Disputes

• Disagreements over deductions for fuel, tolls, kilometres or alleged minor damage.
• Disputes over the timing of deposit returns.
• A DriveMyCar refund or security deposit dispute often hinges on photo evidence.

Owner–Renter Damage & Payment Disputes

• Owners report non-payment for damage or low daily returns.
• Renters dispute damage accusations they say aren't theirs.
• The marketplace structure can leave both sides waiting on DriveMyCar to adjudicate.

Privacy & Document Handling Concerns

• Requests for extensive personal and financial details.
• Some customers report sensitive documents requested by email rather than a secure portal.
• At least one customer reported the matter to the Office of the Australian Information Commissioner.