Had an issue with Credit24? Get a real response.
How to submit a complaint with Credit24
Do not send a vague complaint to Credit24. Use the official contact form and the complaints email and tie the issue to account issues, billing or fee disputes, and app problems from the first paragraph.
- Start in the right place: Use the official contact form and the complaints email for Credit24 so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, transaction records, statements, screenshots, and emails and explain what went wrong with the payment, account, fee, lending, or platform issue.
- Name the complaint theme: Say if the issue is about account issues, billing or fee disputes, and app problems so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
What happens next with Credit24? Usually the complaint is logged, the records are checked, and then you get either a fix or a response to push back on.
- Acknowledgement: You should get a case number, email, or some written sign that Credit24 has logged the complaint.
- Review: The business will usually look at account details, transaction records, statements, screenshots, and emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Credit24 found and whether it will offer a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Credit24
The complaint themes most likely to matter for Credit24 are below. Use the one that best matches your issue.
- Account issues: A recurring friction point that is worth naming clearly in your complaint.
- Billing or fee disputes: Charges that look wrong, fees you did not expect, or corrections that drag.
- App problems: A recurring friction point that is worth naming clearly in your complaint.
- Slow support: Slow replies, handballs between teams, or support that misses the actual problem.
Credit24 complaints submitted through Ajust
If the first answer from Credit24 does not deal with the substance of the complaint, push it up internally before you move outside the business.
- Escalate internally first: Ask Credit24 to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA or the relevant financial complaints body after the provider's internal process.
If Credit24 does not resolve a complaint about account issues, billing or fee disputes, and app problems, there is usually an external path beyond the business.
- Main external path: AFCA or the relevant financial complaints body after the provider's internal process
- Why this route matters: Use the product-specific external body if the business sits in a specialist financial niche.
- Before you escalate: Keep your full Credit24 complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with Credit24, these are the official contact points worth using first.
- Official contact: https://www.credit24.com.au/contact-us/
- Email: letstalk@credit24.com.au
Credit24 Complaints FAQs
Where should a formal complaint to Credit24 go first?
The best starting point is usually the official contact form and the complaints email. Use the route that already owns the service record or account history.
What should I expect once Credit24 has my complaint?
Expect Credit24 to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Credit24?
The recurring themes are usually account issues, billing or fee disputes, and app problems. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
What is the external complaint path if Credit24 does not resolve it?
Usually yes. The main external path is AFCA or the relevant financial complaints body after the provider's internal process. Keep your internal complaint history together before you move it.
You’ve done your part, now it’s time to hold Credit24 accountable.
Take the final step and submit a complaint that gets seen and responded to.