Had an issue with Click Energy? Get a real response.
How to submit a complaint with Click Energy
If your complaint about Click Energy is really about delivery delays, returns, and refund delays, use the official contact form, the complaints policy, and the in-person support path first and keep the written trail together.
- Start in the right place: Use the official contact form, the complaints policy, and the in-person support path for Click Energy so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account numbers, bills, meter reads, outage details, and screenshots and explain what went wrong with customers with a great experience, and take complaints very seriously.
- Name the complaint theme: Say if the issue is about delivery delays, returns, and refund delays so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Click Energy often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Click Energy has logged the complaint.
- Review: The business will usually look at account numbers, bills, meter reads, outage details, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what Click Energy found and whether it will offer a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Click Energy
The complaint themes most likely to matter for Click Energy are below. Use the one that best matches your issue.
- Delivery delays: Orders arriving later than promised or moving around without a clear update.
- Returns: Returns being slowed down, rejected, or tied up in confusing policy steps.
- Refund delays: Money being held up, only partly returned, or hard to chase down.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Click Energy complaints submitted through Ajust
Do not let a weak Click Energy response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask Click Energy to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
When the internal process at Click Energy stalls or misses the point, the next step is usually an external complaints or regulator route.
- Main external path: your state Energy & Water Ombudsman or the equivalent local energy complaints body
- Why this route matters: Use the ombudsman that applies in your state or territory once the retailer's own process has run.
- Before you escalate: Keep your full Click Energy complaint trail together, including receipts, screenshots, emails, and any written responses.
These are the clearest source-backed complaint paths we could confirm for Click Energy. Use the route that best fits the issue.
- Official contact: N/A
- Complaints policy: https://www.agl.com.au/content/dam/digital/agl/documents/pdf/click-energy-complaints-process.pdf
- In-person support: N/A
- Email: complaints@clickenergy.com.au
- Phone: 1800 77 59 29
- Postal contact: N/A
Click Energy Complaints FAQs
What is the best complaint route for Click Energy?
The best starting point is usually the official contact form, the complaints policy, and the in-person support path. Use the route that already owns the service record or account history.
What does the complaint process usually look like with Click Energy?
Expect Click Energy to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Click Energy?
The common pressure points are delivery delays, returns, and refund delays. A complaint that is specific about the theme tends to be easier to escalate.
What is the external complaint path if Click Energy does not resolve it?
If the internal process is exhausted or stalled, the next practical step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
You’ve done your part, now it’s time to hold Click Energy accountable.
Take the final step and submit a complaint that gets seen and responded to.