Had an issue with Claimo? Get a real response.
How to submit a complaint with Claimo
Do not send a vague complaint to Claimo. Use the complaints email and tie the issue to delays in processing claims, lack of communication, and difficulty in reaching customer service from the first paragraph.
- Start in the right place: Use the complaints email for Claimo so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your order number, account details, screenshots, receipts, and emails and explain what went wrong with efficient and professional service to all clients.
- Name the complaint theme: Say if the issue is about delays in processing claims, lack of communication, and difficulty in reaching customer service so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, replacement, repair, account fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Claimo often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Claimo has logged the complaint.
- Review: The business will usually look at your order number, account details, screenshots, receipts, and emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Claimo found and whether it will offer a refund, replacement, repair, account fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Claimo
The complaint themes most likely to matter for Claimo are below. Use the one that best matches your issue.
- Delays in processing claims: Delays that create extra cost, inconvenience, or missed connections.
- Lack of communication: A recurring friction point that is worth naming clearly in your complaint.
- Difficulty in reaching customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Claimo complaints submitted through Ajust
If Claimo is still not dealing with delays in processing claims, lack of communication, and difficulty in reaching customer service properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask Claimo to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency.
If Claimo does not resolve a complaint about delays in processing claims, lack of communication, and difficulty in reaching customer service, there is usually an external path beyond the business.
- Main external path: your state Fair Trading or Consumer Affairs agency
- Why this route matters: If the complaint stays unresolved, keep the written record together and move it externally with the same chronology.
- Before you escalate: Keep your full Claimo complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with Claimo, these are the official contact points worth using first.
- Email: hello@claimo.com.au
Claimo Complaints FAQs
Which channel should I use to complain to Claimo?
Start with the complaints email and label it as a complaint straight away. That makes it easier to move into the right internal process.
What happens after I submit a complaint to Claimo?
You should usually get an acknowledgement first, then a review of the facts, then a written response. If the reply misses the issue, answer on the same thread.
What do people usually complain about with Claimo?
The recurring themes are usually delays in processing claims, lack of communication, and difficulty in reaching customer service. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
Can I use Ajust if Claimo is not resolving my complaint?
If Claimo keeps looping or delaying the complaint, Ajust can help you structure the chronology and prepare the next written escalation step.
You’ve done your part, now it’s time to hold Claimo accountable.
Take the final step and submit a complaint that gets seen and responded to.