Had an issue with CBHS? Get a real response.
How to submit a complaint with CBHS
Start with their complaints or customer relations team and make the opening line about delays in claims processing, limited coverage for certain treatments, and difficulties in contacting customer service, not the whole backstory.
- Start in the right place: Use their complaints or customer relations team for CBHS so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your policy number, claim number, documents, photos, and prior emails and explain what went wrong with the policy, claim, payout, premium, or customer service issue.
- Name the complaint theme: Say if the issue is about delays in claims processing, limited coverage for certain treatments, and difficulties in contacting customer service so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Most CBHS complaints move through logging, evidence review, and then a written position on what the business will do next.
- Acknowledgement: You should get a case number, email, or some written sign that CBHS has logged the complaint.
- Review: The business will usually look at your policy number, claim number, documents, photos, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what CBHS found and whether it will offer a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against CBHS
The complaint themes most likely to matter for CBHS are below. Use the one that best matches your issue.
- Delays in claims processing: Delays that create extra cost, inconvenience, or missed connections.
- Limited coverage for certain treatments: A recurring friction point that is worth naming clearly in your complaint.
- Difficulties in contacting customer service: Slow replies, handballs between teams, or support that misses the actual problem.
CBHS complaints submitted through Ajust
If CBHS is still not dealing with delays in claims processing, limited coverage for certain treatments, and difficulties in contacting customer service properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask CBHS to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the insurer's internal dispute resolution process.
If CBHS does not resolve a complaint about delays in claims processing, limited coverage for certain treatments, and difficulties in contacting customer service, there is usually an external path beyond the business.
- Main external path: AFCA after the insurer's internal dispute resolution process
- Why this route matters: ASIC or APRA may matter in the background, but AFCA is normally the consumer complaint route.
- Before you escalate: Keep your full CBHS complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for CBHS, so start with their complaints or customer relations team and ask for the complaint to be logged in writing.
CBHS Complaints FAQs
What is the best complaint route for CBHS?
If you want the complaint on record, use their complaints or customer relations team rather than a casual enquiry path. Keep the whole complaint in one written thread if you can.
What does the complaint process usually look like with CBHS?
Most complaints follow the same pattern: logged, reviewed, answered. Keep the reference number and push back in writing if the outcome is weak.
What complaint issues come up most often for CBHS?
The recurring themes are usually delays in claims processing, limited coverage for certain treatments, and difficulties in contacting customer service. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
Where can I escalate a complaint about CBHS externally?
Usually yes. The main external path is AFCA after the insurer's internal dispute resolution process. Keep your internal complaint history together before you move it.
You’ve done your part, now it’s time to hold CBHS accountable.
Take the final step and submit a complaint that gets seen and responded to.