Had an issue with Bank of us? Get a real response.
How to submit a complaint with Bank of us
Start with their complaints team, app, secure message channel, or phone support and make the opening line about customer service, account fees, and online banking functionality, not the whole backstory.
- Start in the right place: Use their complaints team, app, secure message channel, or phone support for Bank of us so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, transaction references, statements, screenshots, and prior emails and explain what went wrong with personal and business accounts, loans, and insurance.
- Name the complaint theme: Say if the issue is about customer service, account fees, and online banking functionality so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a reversal, correction, refund, account fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Bank of us often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Bank of us has logged the complaint.
- Review: The business will usually look at account details, transaction references, statements, screenshots, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Bank of us found and whether it will offer a reversal, correction, refund, account fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Bank of us
The complaint themes most likely to matter for Bank of us are below. Use the one that best matches your issue.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
- Account fees: A recurring friction point that is worth naming clearly in your complaint.
- Online banking functionality: A recurring friction point that is worth naming clearly in your complaint.
Bank of us complaints submitted through Ajust
If Bank of us is still not dealing with customer service, account fees, and online banking functionality properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask Bank of us to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the bank's internal dispute resolution process.
Complaints about Bank of us do not have to end with the internal response, especially if the complaint still turns on customer service, account fees, and online banking functionality.
- Main external path: AFCA after the bank's internal dispute resolution process
- Why this route matters: ASIC may matter for broader conduct issues, but AFCA is usually the practical complaints route for consumers.
- Before you escalate: Keep your full Bank of us complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for Bank of us, so start with their complaints team, app, secure message channel, or phone support and ask for the complaint to be logged in writing.
Bank of us Complaints FAQs
Which channel should I use to complain to Bank of us?
The best starting point is usually their complaints team, app, secure message channel, or phone support. Use the route that already owns the service record or account history.
What happens after I submit a complaint to Bank of us?
Expect Bank of us to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Bank of us?
Most complaints in this provider type revolve around customer service, account fees, and online banking functionality. If your issue fits one of those patterns, say so directly.
What is the external complaint path if Bank of us does not resolve it?
The external route depends on the provider type, but for this business the main pathway is AFCA after the bank's internal dispute resolution process.
You’ve done your part, now it’s time to hold Bank of us accountable.
Take the final step and submit a complaint that gets seen and responded to.