Trying to cancel

Westpac

? We’ll help you do it properly.

Westpac lets you cancel most products at any time, but here’s what you need to know:

• Everyday & savings accounts: Can be closed once balance is $0 and no pending items remain. Joint accounts need all parties’ approval.
  
  
• Credit cards: Must be paid in full before closure. Annual fees are not refunded. Reward points are lost if not redeemed before cancelling.
  
  
• Personal loans: Can be closed by paying in full. A $175 fee applies if a >2-year term is closed within 2 years.
  
  
• Home loans: Can be closed after submitting a Discharge Authority. $350 discharge fee applies. Fixed-rate loans may trigger break costs.
  
  
• Insurance: Can be cancelled anytime. Full refund during cooling-off (14 days), pro-rata refund minus ~$30 admin fee after that.
  

Here’s how to contact Westpac cancel, listed by service:

• Accounts:
  
  
  • Call 13 20 32
    
    
  • Visit a branch
    
    
  • Use Online Banking → Services → Account Services → Close Account
    
    
• Credit Cards:
  
  
  • Call 1300 651 089
    
    
  • Use Online Banking or app (“Close card” search)
    
    
• Personal Loans:
  
  
  • Call 13 22 66 for a payout quote
    
    
  • Pay via transfer/BPAY
    
    
  • Confirm closure with Westpac
    
    
• Home Loans:
  
  
  • Submit a Discharge Authority form via the Settlements and Discharges hub
  • Coordinate with Westpac or your settlement agent
    
    
• Insurance:
  
  
  • Call the relevant insurer (e.g. 1300 650 255 for home/car insurance)
    
    
  • Request written confirmation
    
    
  • Travel/Life insurance follow similar process
    

• Accounts: Close same day (if no pending cheques/debits)
  
  
• Credit cards: Immediate stop, but wait for final statement
  
  
• Loans: Usually closed 1–3 days after final payment and confirmation
  
  
• Home loans: Discharge process takes 10–15 business days
• Insurance: Cancels on requested date; refunds processed in 1–2 weeks

Key tip: Cancel before renewal dates or fee cycles to avoid charges.

• Accounts: No closure fee
  
  
• Credit cards: No fee to cancel, but annual fees not refunded
• Personal loans:
  
  
  • $175 fee if >2-year term closed within 2 years
    
    
  • No fee if variable or short-term
    
    
• Home loans:
  
  
  • $350 discharge fee
    
    
  • Possible break cost if fixed-rate
    
    
  • No refund on package fee if closed mid-year
    
    
• Insurance:
  
  
  • ~$30 admin fee for mid-term cancellations
    
    
  • No fee during cooling-off period