Trying to cancel
Virgin Australia
? Avoid the runaround.

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Virgin Australia
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Edited by:
Ajust Content Team
Last updated:
August 22, 2025
AI-sourced. Human-edited. Made clear for you.

Can you cancel your
Virgin Australia
 subscription? Check eligibility and conditions

Virgin Australia allows cancellations for all bookings, but refunds or credits depend on your fare type:

  • 🟢 Business Class: Fully refundable – no cancellation fees.

  • 🟡 Economy Flex: Refundable with a $99 fee or full Travel Bank credit.

  • 🟠 Economy Choice: No refund, but eligible for a Travel Credit (minus $99 fee).

  • 🔴 Economy Lite: Non-refundable – entire fare is forfeited if cancelled.

🛡 Cancel For Any Reason: If purchased, lets you cancel most fares and get 80–100% refunded.

✈️ Virgin-Initiated Cancellations (e.g. schedule changes): You’re entitled to a full refund or credit regardless of fare type – no fees.

🚫 No-Show = No Refund: If you don’t cancel before departure, you forfeit the fare entirely.

🧾 Extras (baggage, seat selection): Usually non-refundable unless Virgin cancels the flight or fails to provide the add-on.

💡 Always check the cancellation conditions of your fare on your e-ticket or Virgin’s Fare Rules page.

How to cancel a
Virgin Australia
 subscription, service or order

  1. 🌐 Cancel your flight online:

    • Go to Manage Booking on Virgin’s website or app.

    • Enter your booking reference and surname.

  1. 📞 Cancel by phone:

    • Call 13 67 89 (Australia) or +61 7 3295 2296 (overseas).

    • Ideal if you’ve checked in or your flight is within hours.

  2. 🏢 Booked via agent?
    • Cancel through the same travel agency or booking platform.

  3. 🧍 Cancel Velocity Frequent Flyer:

    • Call 13 18 75 or use the Velocity website/app message system.

    • Note: Cancelling forfeits all remaining points and status benefits.

  4. 🎟 Cancel add-ons (e.g. seat selection):

    • Remove or change add-ons in Manage Booking, or call to request.

    • Refund depends on fare rules and timing.

💡 Tip: Cancel before departure, even if last minute, to preserve refund/credit options.

How long does a
Virgin Australia
 cancellation take?

  • 🕒 Cancel before departure: Even up to 30 minutes prior. This avoids “no-show” forfeiture.

  • 💳 Refund timeline:

    • Credit cards: 5–10 business days (can take up to 60 in rare cases).

    • Travel Bank credits: Often same-day or within 48 hours.

    • Velocity Points refunds: 1–2 days after cancellation (if allowed).

  • Extras: Add-ons (e.g. Economy X) must be cancelled at least 3 hours before departure to qualify for refund.

  • Velocity account closure: Processed within a few days after request. This is irreversible.

💡 Save cancellation confirmations and refund references, you’ll need them for follow-up if delays occur.

Virgin Australia
 cancellation fees and final charges – what to expect

Virgin’s cancellation fees depend on your fare:

  • ✈️ Economy Lite: No refund or credit – full fare is lost.

  • ✈️ Economy Choice: $99 fee – credit only.

  • ✈️ Economy Flex: $99 fee for cash refund; credit option is fee-free.

  • ✈️ Business: No fee – fully refundable.

🎟 Reward bookings (Velocity Points):

  • Cancel 24+ hrs before departure → Points penalty (~4,500+) or small cash fee.

  • Cancel <24 hrs or no-show → Points forfeited.

💺 Add-on refunds:

  • Non-refundable in most cases unless:

    • Virgin cancels your flight.

    • You paid for a service (e.g. seat selection) that wasn’t delivered.

📞 Call Centre Service Fee: $40 if you cancel by phone instead of online (only applies to eligible fares that could be managed online).

🛑 No-show = full loss: You must cancel before departure time or your booking is forfeited.

Virgin Australia
 cases submitted through Ajust

My Virgin flight was cancelled the night before I was due to fly to a wedding. The next available option was two days later-completely missing the event. I was left scrambling with no way to rebook that night as their service centre was closed. - Helen

Virgin cancelled my flight without notice. I only found out by looking at the departure board at the airport. No message, no call, nothing. Staff were unhelpful and I had to absorb all the costs myself. - Dzemal

My original Virgin flight was cancelled and they rescheduled me for 12:40am. After more delays, I missed my connection in Melbourne and arrived in Brisbane 12 hours after leaving my accommodation. I’m 71—this was exhausting and distressing. - Jacqueline

I cancelled a flight within the terms of my Economy Flex fare, expecting the refund I was entitled to. Months later, I’m still waiting. Virgin’s team keeps redirecting me, and I feel like I’m getting nowhere. - Elle

Consumer experiences with
Virgin Australia
cancellations

✅ Flex ticket refunded quickly: One user cancelled online and received a full travel credit same-day. They rebooked new trip easily.

❌ Credit defaulted instead of cash: Customer cancelled a refundable flight but had to call to receive cash instead of credit.

❌ Velocity Points forfeited: One traveler missed the 24-hour cancellation deadline and lost their entire Velocity redemption due to late cancellation.

Virgin Australia
Cancellation FAQs

Can I cancel my Virgin Australia booking and still get a refund?

Yes, but whether you get a refund or credit depends on your fare type. Business fares are fully refundable, while Economy Lite is non-refundable. Economy Flex and Choice offer limited refunds or credits, sometimes with a $99 fee. Always check your fare conditions before cancelling to avoid losing money, especially for no-show situations.

What’s the fastest way to cancel a Virgin Australia flight?

The quickest way is via the “Manage Booking” section on Virgin’s website or app. Enter your booking reference and surname to start. For flights within hours or if you've already checked in, call Virgin directly. Cancelling online avoids the $40 call centre fee and reduces wait times.

How long do Virgin Australia refunds or credits take?

Travel Bank credits usually arrive within 48 hours, while credit card refunds take 5-10 business days. In rare cases, refunds can take up to 60 days. Velocity Points are returned within 1-2 days, and extras must be cancelled at least 3 hours before departure to qualify for a refund.

What happens if I cancel a Virgin Australia flight too late?

If you cancel after your flight departs, you’re considered a no-show-and forfeit your entire fare. To protect your refund or credit eligibility, always cancel before departure, even if it’s last minute. Cancelling on time preserves your right to compensation or credit.

Tried to cancel but
Virgin Australia
made it difficult?

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