Trying to cancel Ubank? Avoid the runaround.
Can you cancel your Ubank subscription? Check eligibility and conditions
UBank allows you to close everyday accounts (Spend, Save, or Bills) or stop direct debits at any time, with no penalty. Before closing, make sure you:
- Withdraw or transfer your funds.
- Redirect any scheduled payments (e.g., bills, salary, loan repayments).
- Download account statements for your records.
For joint accounts, all holders must approve closure. Direct debit cancellations only stop payments from your UBank account — you must also cancel the contract with the merchant.
Loans and term deposits may have special conditions. For example, home loans must be fully paid out and fixed-rate loans may attract break fees if closed early.
How to cancel a Ubank subscription, service or order
Closing Everyday Accounts
- In-App – Log in to the UBank app, select your account, and choose Close Account. This is instant for Save or Bills accounts.
- By Phone – Call 13 30 80 (or +61 2 9070 0202 from overseas). Support is open daily (weekdays 8am–7:30pm, weekends 8am–5:30pm AEST). Staff will verify your ID and close your accounts during the call.
Cancelling Direct Debits or Recurring Payments
- First, cancel directly with the merchant.
- If you still need help, call UBank and provide: your account number, merchant name, amount, and last payment date.
- UBank will block the debit within a few business days and confirm in writing.
Tip: Use in-app secure messaging or web chat for routine support, but call directly for cancellations.
How long does a Ubank cancellation take?
- Account closures – Instant in the app or same-day by phone.
- Direct debit cancellations – Up to 5 business days to fully process.
- Interest payments – Interest is paid monthly; consider closing just after it credits so you don’t miss accrued interest.
- Loans – Plan closure around monthly billing cycles to avoid extra charges.
There’s no strict deadline for closing UBank accounts, but acting early avoids missed payments or lost interest.
Ubank cancellation fees and final charges – what to expect
- Everyday accounts – No closure fees.
- Outstanding balances – You must repay overdrafts or negative balances (rare with UBank’s account rules).
- Home loans – May have discharge fees or break costs on fixed-rate loans.
- Large transfers – Daily limits apply ($20k default, $100k for linked accounts). Bigger withdrawals may require contacting support.
- International transfers – Not supported directly; you’ll need another bank or service (which may charge fees).
Ubank cases submitted through Ajust
My UBank account was suddenly closed due to an internal decision they wouldn’t explain. I was told it was related to terms and conditions, but they refused to say which ones. What made it worse was being completely blocked from accessing my own money during the closure period. Having your funds held without warning or clarity creates real stress, especially when you rely on that account for everyday living. - Matthew
UBank closed my account without any notice and immediately froze my access to the money inside. I wasn’t given time to withdraw my funds or offered an alternative like a cheque. Customer service kept saying it would take days, but that didn’t help when I needed food and essentials right away. The lack of warning and control during the cancellation made an already hard situation much worse. - Mozammil
My account was locked, then I was told it would be closed in 30 days, but I still couldn’t access my balance. Later I was informed the account had already been closed because it supposedly had a zero balance, even though I knew there was money in it. No one could explain where my funds went. Losing access and answers at the same time was incredibly distressing. - Jeffrey
UBank terminated my account without prior notice just days after I opened it. I wasn’t accused of fraud and was even told none was suspected, yet I was denied the chance to access over $1,300 in my account. The closure happened right before a weekend, leaving me without funds or support. Being cut off without explanation made the cancellation feel unfair and abrupt. - Rhea
Consumer experiences with Ubank cancellations
Smooth App Closures – Many customers report closing accounts in seconds via the app, with instant confirmation.
Sudden Closures – Some users experienced UBank freezing or shutting accounts unexpectedly due to policy checks. In escalated cases, funds were released and compensation paid after complaints.
Direct Debit Issues – Customers confirm UBank can block debits if merchants keep charging, but stress you should also cancel with the merchant.
Ubank Cancellation FAQs
Can you cancel a UBank subscription or account at any time?
Yes, you can cancel or close UBank everyday accounts and stop direct debits at any time without penalties. Spend, Save, and Bills accounts can be closed instantly in the app or same day by phone. Before closing, you need to move your money, redirect payments like salary or bills, and download statements. Joint accounts require approval from all holders, and loans or term deposits may have extra conditions.
How do you cancel direct debits or recurring payments from a UBank account?
You must cancel the subscription with the merchant first, then stop the direct debit through UBank if needed. UBank can block payments from your account, but this does not cancel your contract with the business. If charges continue, UBank may ask for your account number, merchant name, amount, and last payment date. Blocking a debit usually takes a few business days.
How long does it take for a UBank account or payment cancellation to process?
Everyday account closures are instant in the app or completed the same day by phone. Direct debit cancellations can take up to five business days to fully process. Interest is paid monthly, so closing just after interest is credited helps avoid missing earnings. Loan closures should be timed around billing cycles to prevent extra charges or fees.
Are there any fees or final charges when cancelling with UBank?
UBank does not charge fees for closing everyday accounts, but outstanding balances must be cleared first. Home loans may include discharge fees, and fixed-rate loans can have break costs if ended early. Large withdrawals are limited by daily transfer caps and may require support assistance. International transfers are not supported, so another provider may charge fees.
Tried to cancel but Ubank made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.