Trying to cancel

Ubank

? Avoid the runaround.

UBank allows you to close everyday accounts (Spend, Save, or Bills) or stop direct debits at any time, with no penalty. Before closing, make sure you:

• Withdraw or transfer your funds.
  
  
• Redirect any scheduled payments (e.g., bills, salary, loan repayments).
  
  
• Download account statements for your records.
  
  

For joint accounts, all holders must approve closure. Direct debit cancellations only stop payments from your UBank account — you must also cancel the contract with the merchant.

Loans and term deposits may have special conditions. For example, home loans must be fully paid out and fixed-rate loans may attract break fees if closed early.

Closing Everyday Accounts

• In-App – Log in to the UBank app, select your account, and choose Close Account. This is instant for Save or Bills accounts.
  
  
• By Phone – Call 13 30 80 (or +61 2 9070 0202 from overseas). Support is open daily (weekdays 8am–7:30pm, weekends 8am–5:30pm AEST). Staff will verify your ID and close your accounts during the call.
  
  

Cancelling Direct Debits or Recurring Payments

1. First, cancel directly with the merchant.
   
   
2. If you still need help, call UBank and provide: your account number, merchant name, amount, and last payment date.
   
   
3. UBank will block the debit within a few business days and confirm in writing.
   
   

Tip: Use in-app secure messaging or web chat for routine support, but call directly for cancellations.

• Account closures – Instant in the app or same-day by phone.
  
  
• Direct debit cancellations – Up to 5 business days to fully process.
  
  
• Interest payments – Interest is paid monthly; consider closing just after it credits so you don’t miss accrued interest.
  
  
• Loans – Plan closure around monthly billing cycles to avoid extra charges.
  
  

There’s no strict deadline for closing UBank accounts, but acting early avoids missed payments or lost interest.

• Everyday accounts – No closure fees.
  
  
• Outstanding balances – You must repay overdrafts or negative balances (rare with UBank’s account rules).
  
  
• Home loans – May have discharge fees or break costs on fixed-rate loans.
  
  
• Large transfers – Daily limits apply ($20k default, $100k for linked accounts). Bigger withdrawals may require contacting support.
  
  
• International transfers – Not supported directly; you’ll need another bank or service (which may charge fees).