Trying to cancel The Good Guys? Avoid the runaround.
Can you cancel your The Good Guys subscription? Check eligibility and conditions
Cancellation Eligibility & Conditions:
The Good Guys lets you easily cancel orders if they haven’t shipped yet. For online orders, cancel quickly before dispatch for a full refund. If the item has shipped, cancellation transitions to a return. Click & Collect orders can also be cancelled before pickup, or are auto-cancelled after 28 days if unclaimed.
For Gold Service Extras (Concierge), there’s a clear 30-day window to cancel for a full refund if unused. Past 30 days, cancellation is allowed without refund. For other third-party services (like installation), you typically need to provide 24-hour notice to avoid fees.
Bottom line: Early action avoids complications, and the earlier you notify The Good Guys, the smoother your cancellation will go.
How to cancel a The Good Guys subscription, service or order
How to Cancel a Service or Subscription:
Here’s how you can easily cancel orders and subscriptions with The Good Guys:
- Online Orders (not dispatched):
Contact The Good Guys ASAP via live chat or call their Customer Care at 1300 942 765 (9am–6pm daily). Provide your order number, and they’ll confirm cancellation swiftly, typically issuing refunds immediately. - Click & Collect Orders:
Call the store directly (store number in your order confirmation) or Customer Care to cancel before collection. - Scheduled Deliveries or Installations:
Contact the dispatching store directly at least 24 hours before your scheduled time. Early notice prevents cancellation fees. - Gold Service Extras (Extended Warranty):
Cancel in-store or via Customer Care within 30 days for a full refund. Past 30 days, cancellation stops future renewals without refund. - Already Delivered Products:
Once delivered, you’ll follow a returns process instead. Unopened items often qualify for returns/exchanges; damaged items are covered by warranty or Australian Consumer Law.
Always ask for written email confirmation of your cancellation to keep handy.
How long does a The Good Guys cancellation take?
Cancellation Timelines & Deadlines:
Timing is crucial for smooth cancellations:
- Before Dispatch: Immediate cancellation, no complications. Act fast.
- 24-Hour Notice for Delivery Changes: Late cancellations might incur a delivery fee.
- Click & Collect: Orders auto-cancel and refund after 28 days if uncollected.
- Gold Service Extras: Firm 30-day refund deadline after purchase.
Refunds typically arrive within 2–5 business days. Be proactive - check your order status frequently and reach out promptly if refunds seem delayed.
The Good Guys cancellation fees and final charges – what to expect
Cancellation Fees & Charges:
Great news: The Good Guys generally don’t charge cancellation fees for early cancellations. However, note these potential exceptions:
- Late Delivery Cancellations: Less than 24-hour notice can trigger a delivery charge.
- Return Shipping Costs: May apply if you refuse delivery or return items after dispatch.
- Gold Service Extras (30+ Days): No pro-rata refunds. Cancellation after 30 days means no money back.
- Special Orders: Rarely, special or custom orders may incur fees.
As long as your cancellation doesn’t create extra costs (like delivery attempts), The Good Guys offer hassle-free refunds.
The Good Guys cases submitted through Ajust
I asked The Good Guys to cancel my order and refund me after over a week of waiting for a delivery that never came. I’d paid for the item, was told it would arrive in two days, and got radio silence instead. Chasing them got me nowhere, so I had to take matters into my own hands. - Tolekpeh
I requested a refund because I couldn’t pick up the item, I live 200 kilometres from the store. I expected this to be simple, but days went by with no update and no confirmation. It was frustrating to be stuck with no clear path forward for something that should’ve been handled right away. - Linton
Consumer experiences with The Good Guys cancellations
Positive: Customers typically find cancellations straightforward and quick, particularly via chat or phone. Positive experiences highlight immediate refunds and clear communication.
The Good Guys Cancellation FAQs
Can I cancel a The Good Guys order after it's been placed?
Yes, you can cancel an online or Click & Collect order before it ships or is picked up. If your order hasn't been dispatched, cancellation is easy and refunds are typically fast. If it’s already shipped or delivered, it becomes a return instead. For Click & Collect, unclaimed orders are auto-cancelled after 28 days. Act quickly to avoid extra steps or delays.
How do I cancel The Good Guys Gold Service Extras subscription?
You can cancel Gold Service Extras within 30 days for a full refund, if unused. After 30 days, cancellation is still allowed, but you won’t receive a refund. You can cancel by calling Customer Care or visiting a store. To avoid losing money, check your purchase date and act before the refund window closes.
Are there any cancellation fees with The Good Guys?
There are no cancellation fees if you act before delivery or pickup. However, fees may apply if you cancel a scheduled delivery with less than 24 hours’ notice, or if you return an item after it's been dispatched. Special orders may carry extra charges too. Avoid fees by cancelling as early as possible.
How long do The Good Guys refunds take after cancellation?
Refunds usually take 2–5 business days after your cancellation is confirmed. Online and in-store refunds are typically fast, but delays can happen. Always request written confirmation of your cancellation, and check your bank account or contact support if you don’t see the refund within a week.
Tried to cancel but The Good Guys made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.