Trying to cancel

The Good Guys

? We’ll help you do it properly.

Cancellation Eligibility & Conditions:

‍The Good Guys lets you easily cancel orders if they haven’t shipped yet. For online orders, cancel quickly before dispatch for a full refund. If the item has shipped, cancellation transitions to a return. Click & Collect orders can also be cancelled before pickup, or are auto-cancelled after 28 days if unclaimed.

For Gold Service Extras (Concierge), there’s a clear 30-day window to cancel for a full refund if unused. Past 30 days, cancellation is allowed without refund. For other third-party services (like installation), you typically need to provide 24-hour notice to avoid fees.

Bottom line: Early action avoids complications, and the earlier you notify The Good Guys, the smoother your cancellation will go.

How to Cancel a Service or Subscription:

Here’s how you can easily cancel orders and subscriptions with The Good Guys:

• Online Orders (not dispatched):
  Contact The Good Guys ASAP via live chat or call their Customer Care at 1300 942 765 (9am–6pm daily). Provide your order number, and they’ll confirm cancellation swiftly, typically issuing refunds immediately.
  
  
• Click & Collect Orders:
  Call the store directly (store number in your order confirmation) or Customer Care to cancel before collection.
  
  
• Scheduled Deliveries or Installations:
  Contact the dispatching store directly at least 24 hours before your scheduled time. Early notice prevents cancellation fees.
  
  
• Gold Service Extras (Extended Warranty):
  Cancel in-store or via Customer Care within 30 days for a full refund. Past 30 days, cancellation stops future renewals without refund.
  
  
• Already Delivered Products:
  Once delivered, you’ll follow a returns process instead. Unopened items often qualify for returns/exchanges; damaged items are covered by warranty or Australian Consumer Law.
  

Always ask for written email confirmation of your cancellation to keep handy.

Cancellation Timelines & Deadlines:
Timing is crucial for smooth cancellations:

• Before Dispatch: Immediate cancellation, no complications. Act fast.
  
  
• 24-Hour Notice for Delivery Changes: Late cancellations might incur a delivery fee.
  
  
• Click & Collect: Orders auto-cancel and refund after 28 days if uncollected.
  
  
• Gold Service Extras: Firm 30-day refund deadline after purchase.
  
  

Refunds typically arrive within 2–5 business days. Be proactive - check your order status frequently and reach out promptly if refunds seem delayed.

Cancellation Fees & Charges:
Great news: The Good Guys generally don’t charge cancellation fees for early cancellations. However, note these potential exceptions:

• Late Delivery Cancellations: Less than 24-hour notice can trigger a delivery charge.
  
  
• Return Shipping Costs: May apply if you refuse delivery or return items after dispatch.
  
  
• Gold Service Extras (30+ Days): No pro-rata refunds. Cancellation after 30 days means no money back.
  
  
• Special Orders: Rarely, special or custom orders may incur fees.
  

As long as your cancellation doesn’t create extra costs (like delivery attempts), The Good Guys offer hassle-free refunds.