Cancellation Eligibility & Conditions:
Temple & Webster allows easy cancellations, provided your order hasn't started processing for dispatch. Typically, you have just hours after placing the order to cancel, as processing can be swift. Orders marked "Next Day" or "Fast Track," and custom-made items, unfortunately, can’t be cancelled once placed.

Trade+ membership is a free commercial program. There’s no lock-in or cancellation fees. You can freely terminate your Trade+ membership at any time without penalty.

Quick tip: Check your order status immediately. If it's "Order Received" or "Processing," you're likely eligible to cancel without any drama.

How to Cancel a Service or Subscription:
Follow these straightforward steps for hassle-free cancellations:

Cancelling an Order (Pre-Dispatch):

• Act Immediately: Check your order status under "My Orders." If it hasn't dispatched, you're good to go.
  
  
• Contact Customer Support ASAP: Start a live chat or call customer care on 1300 900 675 (8am–8pm AEST, 7 days). Provide your order number clearly.
  
  
• Confirm Cancellation: Support will verify cancellation eligibility and issue a confirmation via email.
  
  
• Follow-Up on Refund: Expect your refund to your original payment method within 1–5 business days. Store credits are typically immediate.
  
  

Cancelling a Trade+ Subscription:

• Reach out to Trade Support: Email tradeenquiry@templeandwebster.com.au or call the main support line.
  
  
• Confirm Account Closure: Your account can revert to standard customer status or be closed entirely, with no associated fees.
  
  

Additional tips:

• Use the Help Centre for quick info.
  
  
• For urgent cancellations, choose live chat or phone over email for faster response.
  

Cancellation Timelines & Deadlines:
Speed matters. Temple & Webster often processes orders the same day. Aim to cancel within hours of placing an order for guaranteed results.

• Immediate Cancellation: Within a few hours ensures your order doesn't move into dispatch. Refunds typically take 2–5 business days.
  
  
• Next-Day Cancellation: Possible if the item hasn't shipped, though the chance diminishes significantly after 24 hours.
  
  
• Post-Dispatch: Cancellation turns into a return scenario, invoking the 30-day return policy upon receipt.
  

Always confirm cancellation through direct contact (live chat or phone) to avoid confusion and ensure clear timelines.

Cancellation Fees & Charges:
Good news: Temple & Webster does not charge fees for pre-dispatch cancellations. You'll receive a full refund, including shipping charges.

However, cancellations after dispatch aren't typically possible. Instead, you'd process a return where you cover return shipping costs and lose original shipping fees.

• No cancellation fee if cancelled before dispatch.
  
  
• Return shipping costs apply if cancellation is unsuccessful and you return the item.
  
  
• Trade+ Membership: No fees whatsoever for cancellation.
  
  

Promotional codes used are usually considered "spent" upon cancellation, so keep this in mind. It's an opportunity cost rather than a direct fee.