Trying to cancel Temple & Webster? Avoid the runaround.
Can you cancel your Temple & Webster subscription? Check eligibility and conditions
Cancellation Eligibility & Conditions:
Temple & Webster allows easy cancellations, provided your order hasn't started processing for dispatch. Typically, you have just hours after placing the order to cancel, as processing can be swift. Orders marked "Next Day" or "Fast Track," and custom-made items, unfortunately, can’t be cancelled once placed.
Trade+ membership is a free commercial program. There’s no lock-in or cancellation fees. You can freely terminate your Trade+ membership at any time without penalty.
Quick tip: Check your order status immediately. If it's "Order Received" or "Processing," you're likely eligible to cancel without any drama.
How to cancel a Temple & Webster subscription, service or order
How to Cancel a Service or Subscription:
Follow these straightforward steps for hassle-free cancellations:
Cancelling an Order (Pre-Dispatch):
- Act Immediately: Check your order status under "My Orders." If it hasn't dispatched, you're good to go.
- Contact Customer Support ASAP: Start a live chat or call customer care on 1300 900 675 (8am–8pm AEST, 7 days). Provide your order number clearly.
- Confirm Cancellation: Support will verify cancellation eligibility and issue a confirmation via email.
- Follow-Up on Refund: Expect your refund to your original payment method within 1–5 business days. Store credits are typically immediate.
Cancelling a Trade+ Subscription:
- Reach out to Trade Support: Email tradeenquiry@templeandwebster.com.au or call the main support line.
- Confirm Account Closure: Your account can revert to standard customer status or be closed entirely, with no associated fees.
Additional tips:
- Use the Help Centre for quick info.
- For urgent cancellations, choose live chat or phone over email for faster response.
How long does a Temple & Webster cancellation take?
Cancellation Timelines & Deadlines:
Speed matters. Temple & Webster often processes orders the same day. Aim to cancel within hours of placing an order for guaranteed results.
- Immediate Cancellation: Within a few hours ensures your order doesn't move into dispatch. Refunds typically take 2–5 business days.
- Next-Day Cancellation: Possible if the item hasn't shipped, though the chance diminishes significantly after 24 hours.
- Post-Dispatch: Cancellation turns into a return scenario, invoking the 30-day return policy upon receipt.
Always confirm cancellation through direct contact (live chat or phone) to avoid confusion and ensure clear timelines.
Temple & Webster cancellation fees and final charges – what to expect
Cancellation Fees & Charges:
Good news: Temple & Webster does not charge fees for pre-dispatch cancellations. You'll receive a full refund, including shipping charges.
However, cancellations after dispatch aren't typically possible. Instead, you'd process a return where you cover return shipping costs and lose original shipping fees.
- No cancellation fee if cancelled before dispatch.
- Return shipping costs apply if cancellation is unsuccessful and you return the item.
- Trade+ Membership: No fees whatsoever for cancellation.
Promotional codes used are usually considered "spent" upon cancellation, so keep this in mind. It's an opportunity cost rather than a direct fee.
Temple & Webster cases submitted through Ajust
I cancelled my side table order days before shipping, but Temple & Webster sent it anyway. When I finally opened the box weeks later, it was missing half the parts. I got attitude from customer service and no real help. I cancelled for a reason-now I’m stuck chasing missing pieces for something I couldn’t afford to begin with. - Shelley
I tried cancelling a duplicate order Temple & Webster created after a failed delivery, but they refused to contact the courier to stop it. Now they want me to pay return shipping for something I didn’t even order. Feels like they just want to trap you into keeping things you don’t want. - Nicole
I accidentally placed an order through my son and contacted Temple & Webster the next morning-on a weekend-asking to cancel. It hadn’t shipped yet. They refused, saying it had already gone out. Now I have to wait for it to arrive just to return it. That’s not how cancellations should work. - Brooke
I ordered a Christmas tree expecting quick dispatch, then requested cancellation when it got delayed. Even after that, they shipped it anyway. No one would help stop the order, even though it clearly hadn’t left their warehouse yet. - Joel
Consumer experiences with Temple & Webster cancellations
Positive: Customers consistently praise Temple & Webster’s responsive, empathetic customer service, mentioning quick resolutions and refunds within days.
Timing Issues: A small number encountered issues where cancellations were attempted too late. Typically resolved amicably via returns or customer support assistance.
Price Matching Conflicts: Occasional frustrations when cancelling to reorder at a better price—resolved via escalation (though not guaranteed by policy).
Temple & Webster Cancellation FAQs
Can I cancel my Temple & Webster order after it's been placed?
You can cancel your Temple & Webster order if it hasn’t begun processing for dispatch. Orders process quickly, so act fast. Check your order status in “My Orders”—if it’s marked “Order Received” or “Processing,” you’re likely still eligible. Once dispatched, cancellation turns into a return, which involves shipping costs and delays.
How do I cancel a Temple & Webster order or subscription quickly?
To cancel fast, contact Temple & Webster via live chat or phone (1300 900 675) before dispatch. Have your order number ready and act within hours. For Trade+ subscriptions, simply email or call-no fees, no lock-in. Prioritise real-time support for urgent cancellations.
Will I be charged a fee to cancel a Temple & Webster order or Trade+ membership?
No cancellation fees apply if you cancel before dispatch. Trade+ cancellations are also completely free. However, if the item is dispatched, return shipping costs apply, and original shipping fees are non-refundable. Be aware: promo codes used are considered forfeited if you cancel.
How long do Temple & Webster cancellations and refunds take?
Refunds typically take 1–5 business days once your cancellation is confirmed. Store credits are often issued instantly. Time is critical-cancellations are easiest within a few hours of placing the order. After 24 hours, options narrow significantly, especially for Fast Track or Next Day items.
Tried to cancel but Temple & Webster made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.