Trying to cancel

Synergy

? Avoid the runaround.

Synergy customers in Western Australia can easily cancel their electricity accounts without penalties under standard conditions. Here’s what to consider:

• No Lock-in Contracts: Most residential plans have no exit fees, allowing cancellation at any time.
  
  
• Account Ownership: Only account holders or authorised persons can request cancellation.
  
  
• Advance Notice Required: Synergy requests at least 3 business days’ notice for cancellations to schedule a final meter read.
  
  
• Final Meter Reading: You must provide clear access to your meter (smart meters may allow remote readings).
  
  
• Responsibility for Charges: You’re liable for electricity usage until your specified cancellation date.
  

Important Tip: If moving within WA, consider transferring your Synergy service instead of cancelling outright.

Synergy provides a clear process for account cancellations:

Step-by-Step Guide:

1. Contact Synergy Customer Service:
   
   
   • Call 13 13 53 within WA or submit an online cancellation request via Synergy’s website.
     
     
   • Provide your account number, identification details, and desired disconnection date.
     
     
2. Schedule the Final Meter Read:
   
   
   • Ensure the meter can be accessed on the arranged disconnection date.
     
     
   • Smart meters may allow remote reading.
     
     
3. Confirm Disconnection:
   
   
   • Synergy provides a cancellation reference or email confirmation—ensure you retain this.
     
     
4. Receive & Settle Final Bill:
   
   
   • Expect your final bill shortly after disconnection, reflecting usage up to your final day.
     
     
   • Settle this promptly to finalise account closure.
     
     

Using My Account (Online Portal):

• Synergy's My Account Portal enables easy online scheduling for disconnections or transfers 24/7.
  

Manage your cancellation smoothly by noting these timelines:

• Minimum Notice: Provide at least 3 business days’ notice before your desired disconnection date.
  
  
• Metro vs. Regional WA: Metro area disconnections typically occur within 1–3 business days. Regional areas might take up to 5–6 business days.
  
  
• Billing Cycle Considerations: Synergy issues a pro-rated final bill regardless of your normal billing cycle, no need to wait for billing periods to end.
  
  
• Weekend/Public Holiday Cancellations: Typically, disconnections occur on business days. Plan accordingly around weekends or holidays.
  
  
• Demolition Requests: Allow several weeks for full supply abolishment requests due to extra steps and fees.
  

Best practice: Always schedule your cancellation at least a week in advance to ensure everything is processed smoothly.

Synergy doesn’t charge standard cancellation fees for residential accounts. However, note these related charges:

• Final Meter Reading (Disconnection) Fee: Charged by Western Power (typically $30–$60), passed on to your final bill.
  
  
• Demolition (Supply Abolishment) Fee: Approximately $571.43 (inc GST) for complete connection removal (only applicable for demolitions).
  
  
• Unpaid Balances: All outstanding charges must be settled upon cancellation to avoid debt collection processes.
  
  
• Security Deposits: If applicable, these deposits are refunded or offset against your final bill.
  
  

Note: Always confirm any fees appearing on your final bill with Synergy customer support.