Trying to cancel Synergy? Avoid the runaround.
Can you cancel your Synergy subscription? Check eligibility and conditions
Synergy customers in Western Australia can easily cancel their electricity accounts without penalties under standard conditions. Here’s what to consider:
- No Lock-in Contracts: Most residential plans have no exit fees, allowing cancellation at any time.
- Account Ownership: Only account holders or authorised persons can request cancellation.
- Advance Notice Required: Synergy requests at least 3 business days’ notice for cancellations to schedule a final meter read.
- Final Meter Reading: You must provide clear access to your meter (smart meters may allow remote readings).
- Responsibility for Charges: You’re liable for electricity usage until your specified cancellation date.
Important Tip: If moving within WA, consider transferring your Synergy service instead of cancelling outright.
How to cancel a Synergy subscription, service or order
Synergy provides a clear process for account cancellations:
Step-by-Step Guide:
- Contact Synergy Customer Service:
- Call 13 13 53 within WA or submit an online cancellation request via Synergy’s website.
- Provide your account number, identification details, and desired disconnection date.
- Call 13 13 53 within WA or submit an online cancellation request via Synergy’s website.
- Schedule the Final Meter Read:
- Ensure the meter can be accessed on the arranged disconnection date.
- Smart meters may allow remote reading.
- Ensure the meter can be accessed on the arranged disconnection date.
- Confirm Disconnection:
- Synergy provides a cancellation reference or email confirmation—ensure you retain this.
- Synergy provides a cancellation reference or email confirmation—ensure you retain this.
- Receive & Settle Final Bill:
- Expect your final bill shortly after disconnection, reflecting usage up to your final day.
- Settle this promptly to finalise account closure.
- Expect your final bill shortly after disconnection, reflecting usage up to your final day.
Using My Account (Online Portal):
- Synergy's My Account Portal enables easy online scheduling for disconnections or transfers 24/7.
How long does a Synergy cancellation take?
Manage your cancellation smoothly by noting these timelines:
- Minimum Notice: Provide at least 3 business days’ notice before your desired disconnection date.
- Metro vs. Regional WA: Metro area disconnections typically occur within 1–3 business days. Regional areas might take up to 5–6 business days.
- Billing Cycle Considerations: Synergy issues a pro-rated final bill regardless of your normal billing cycle, no need to wait for billing periods to end.
- Weekend/Public Holiday Cancellations: Typically, disconnections occur on business days. Plan accordingly around weekends or holidays.
- Demolition Requests: Allow several weeks for full supply abolishment requests due to extra steps and fees.
Best practice: Always schedule your cancellation at least a week in advance to ensure everything is processed smoothly.
Synergy cancellation fees and final charges – what to expect
Synergy doesn’t charge standard cancellation fees for residential accounts. However, note these related charges:
- Final Meter Reading (Disconnection) Fee: Charged by Western Power (typically $30–$60), passed on to your final bill.
- Demolition (Supply Abolishment) Fee: Approximately $571.43 (inc GST) for complete connection removal (only applicable for demolitions).
- Unpaid Balances: All outstanding charges must be settled upon cancellation to avoid debt collection processes.
- Security Deposits: If applicable, these deposits are refunded or offset against your final bill.
Note: Always confirm any fees appearing on your final bill with Synergy customer support.
Synergy cases submitted through Ajust
Consumer experiences with Synergy cancellations
Third-party Mix-up Warning: A customer using a moving service faced continued billing due to miscommunication. Always verify your cancellation directly with Synergy.
Refund Resolutions: Even in cases of initial refund delays, Synergy’s customer service proactively resolved issues, leading to satisfactory outcomes.
Effortless Disconnection: Customers commonly report timely, hassle-free disconnections on scheduled dates, praising Synergy’s reliability.
Synergy Cancellation FAQs
Can you cancel your Synergy electricity account at any time without fees?
Yes, most Synergy residential electricity plans in Western Australia can be cancelled at any time without exit fees. Synergy does not use lock-in contracts for standard residential customers, so you are free to cancel when needed. You are only responsible for electricity charges up to your chosen disconnection date and any applicable meter reading fees. This makes cancelling a Synergy account straightforward, especially if you plan ahead and provide the required notice.
How much notice do you need to cancel a Synergy electricity service?
Synergy requires at least three business days’ notice to cancel an electricity service. This allows time to schedule a final meter reading and process the disconnection. In metropolitan areas, disconnections usually happen within one to three business days, while regional areas can take longer. To avoid delays or extra charges, it’s best to book your Synergy cancellation about a week in advance, especially around weekends or public holidays.
What charges can appear on your final Synergy bill after cancellation?
Synergy does not charge standard cancellation fees, but your final bill may include a meter reading or disconnection fee. This fee is set by Western Power and is typically between $30 and $60. You’ll also need to pay for electricity used up until your disconnection date. If you have a security deposit, it will be refunded or credited against your final bill once the account is closed.
Should you cancel your Synergy account or transfer it when moving house?
If you’re moving within Western Australia, transferring your Synergy service is usually easier than cancelling. A transfer keeps your account active, avoids unnecessary disconnection fees, and ensures power is ready at your new address. Cancelling is more suitable when you no longer need electricity at all, such as moving interstate or during a demolition. Checking your moving plans first can save time, money, and extra admin.
Tried to cancel but Synergy made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.