Trying to cancel Samsung? Avoid the runaround.
Can you cancel your Samsung subscription? Check eligibility and conditions
Samsung Australia allows cancellations for online orders as long as the item hasn’t entered the dispatch process. If the “Cancel” button is visible in your Samsung account under My Orders, your order is still eligible. Once your order status changes to “Preparing for shipment,” cancellation is no longer possible online.
Some purchases can’t be cancelled at all. Customised products and certain bundle deals are only cancellable in full, or not at all once in production.
For services like Samsung Care+, you can cancel within 14 days for a full refund (no claims made). After that, refunds are pro-rated or billing stops for monthly plans.
All cancellations outside of the online cancel button must go through Samsung Customer Care.
How to cancel a Samsung subscription, service or order
To cancel a Samsung order:
- Log into your Samsung account
- Go to My Orders and find the relevant purchase
- Click Cancel (if visible) and confirm
If the cancel button is gone, call 1300 362 603 (Samsung Customer Care). They may still be able to stop the order if it hasn’t shipped. If not, they’ll guide you through a return process.
To cancel Samsung Care+, contact support via phone or email. You’ll need your policy number and proof of purchase.
For any Samsung subscriptions (e.g. cloud services), cancel through account settings or app subscriptions, or contact support for help.
How long does a Samsung cancellation take?
Cancel online before your order ships - ideally within 12–24 hours of purchase. Once the cancel button disappears, you’ll need to act quickly via customer care.
For in-store pickups, you can cancel within 5 days of order confirmation. If not collected by day 7, Samsung will auto-cancel and refund.
Samsung Care+:
- Cancel within 14 days for full refund (no claims)
- Cancel after 14 days = pro-rated refund or stop billing
In short: act fast, ideally within a day of ordering. Samsung’s system moves quickly and doesn’t allow long cancellation windows.
Samsung cancellation fees and final charges – what to expect
Samsung doesn’t charge cancellation fees for orders or services. If you cancel before shipping, you get a full refund. No admin or restocking fees apply.
For change-of-mind returns (post-shipment), Samsung provides free return shipping for eligible products within 14 days.
For Samsung Care+:
- No cancellation fee
- Full refund if cancelled within 14 days
- Pro-rated refund on annual plans (no claims made)
Even for pre-orders, Samsung refunds your full deposit/payment with no penalties.
Samsung cases submitted through Ajust
I cancelled my Samsung order less than 24 hours after placing it, but they still took full payment twice through Afterpay. Despite repeated emails, I was told I’d be refunded once they collected the item-but I never received anything because the order was already cancelled. This dragged on for weeks and caused me huge stress as someone with serious health issues. - Adele
I ordered a new Galaxy watch and mobile from Samsung. The watch arrived but the mobile never did, even though tracking said it had. Two weeks later, I still couldn't escalate my issue or get a clear answer from anyone. Meanwhile, my Samsung Care+ plan had already started on a phone I never received. - Lisa
I ordered Galaxy Buds 3 and only received one size tip, which didn’t fit. I contacted Samsung to return them, but they said opening the box made the return invalid-even though I had to open it to see what was inside. I felt tricked by the policy and dismissed by support. - Saeid
Consumer experiences with Samsung cancellations
Positive: Many customers cancel successfully using the cancel button shortly after ordering, with full refunds issued automatically.
Mixed: Some had to contact support to stop delayed orders. Their success depended on how far the order had progressed.
Negative: A few users reported refund delays or confusion when part of an order was cancelled. These were usually resolved after escalation.
Samsung Cancellation FAQs
Can I cancel my Samsung order or subscription online?
Yes-if the "Cancel" button still appears in your Samsung account, your order hasn’t shipped and can be cancelled online. Once it enters the dispatch phase, you’ll need to contact Samsung Customer Care. For subscriptions or services like Samsung Care+, cancellations are typically allowed within 14 days for a full refund. After that, refunds are either pro-rated or monthly billing stops. Act fast to avoid delays and secure your refund rights.
What Samsung purchases are not eligible for cancellation?
Customised products and certain bundle deals usually can’t be cancelled once production begins. These items are often excluded from change-of-mind policies. If your order includes any personalised or special-configuration item, check your order summary and act quickly. For all other purchases, the cancel button or Samsung support can guide you on eligibility.
How do I cancel a Samsung Care+ plan?
You can cancel Samsung Care+ within 14 days for a full refund if no claims were made. After that, refunds are pro-rated or monthly charges will stop. To cancel, contact Samsung support with your policy number and proof of purchase. Quick action helps you maximise any refund entitlement and avoid extra billing cycles.
Are there any fees for cancelling Samsung products or services?
No, Samsung doesn’t charge cancellation or restocking fees if you cancel before shipping. Post-shipment returns are also free if eligible. For Samsung Care+, there's no cancellation fee—just ensure you're within the allowed timeframe. Samsung's cancellation process is generally fair, but it moves fast, so acting early saves time and avoids complications.
Tried to cancel but Samsung made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.