Trying to cancel Red Energy? Avoid the runaround.
Can you cancel your Red Energy subscription? Check eligibility and conditions
Red Energy allows customers to cancel their energy plans at any time without penalties for standard residential plans, as these typically have no lock-in contracts or exit fees. Key conditions include:
- No Lock-in Contracts: Most plans can be cancelled anytime without incurring fees.
- Cooling-Off Period: Under Australian law, new customers have 10 business days from sign-up to cancel without any cost.
- Notice Period: It's recommended to provide Red Energy at least 3–10 business days’ notice before your desired cancellation date.
- Final Meter Read: You must allow access for a final meter reading or have a smart meter for remote reading to finalise your account closure.
Tip: Always provide ample notice and ensure you settle any usage charges up to your chosen disconnection date.
How to cancel a Red Energy subscription, service or order
Cancelling your Red Energy account is straightforward. Follow these simple steps:
Contact Red Energy Customer Care:
- Call Red Energy on 131 806.
- Provide your account details for verification.
- Confirm your desired disconnection date.
Schedule Final Meter Read:
- Ensure access to your meter on the scheduled disconnection date. (Smart meters allow remote reading.)
- Schedule disconnection during a weekday (not weekends or public holidays).
Review and Settle Final Bill:
- Expect your final bill shortly after cancellation, covering energy used up to your final service day and any distributor-imposed disconnection fees.
- Confirm accuracy and pay promptly, or follow up if you have a credit.
Confirm Closure:
- Request a cancellation confirmation from Red Energy for your records, typically provided by email or letter.
Switching providers? Usually, your new provider will handle cancellation, but calling Red Energy to confirm can ensure smooth closure.
How long does a Red Energy cancellation take?
Timing your cancellation with Red Energy is essential to avoid extra charges:
- Cooling-Off Period: Cancel within 10 business days of sign-up without any penalties.
- Standard Notice: Give 3–10 business days notice for regular cancellations to schedule the final meter read and avoid disruptions.
- Billing Cycles: Red Energy bills monthly or quarterly. If cancelling mid-cycle, they'll issue a pro-rated final bill.
- Disconnection Scheduling: Avoid weekend or public holiday cancellations; schedule disconnection at least one business day in advance.
- Final Billing: Your final bill is usually sent within a week or two after disconnection. Pay attention to refund processing if due.
Tip: Start the cancellation process early to manage your timeline effectively and avoid surprise charges.
Red Energy cancellation fees and final charges – what to expect
Red Energy typically doesn’t charge exit fees on standard plans. However, some charges may apply:
- Disconnection Fee: Charged by your local energy distributor for final meter readings, typically $10–$40.
- Urgent/After-Hours Fee: Applies if you request same-day or after-hours disconnection services.
- Early Termination Fee: Rare, but may apply if you signed a special fixed-term contract - always check your specific agreement.
- Outstanding Balances: Any unpaid usage or daily charges up to your disconnection date must be settled.
- Security Deposits: If paid, Red Energy refunds these deposits after deducting any amounts owed.
Advice: Carefully review your final bill to ensure accuracy and understand each charge.
Red Energy cases submitted through Ajust
I cancelled my gas connection at the end of the billing period and clearly told Red Energy I didn’t need the service anymore. Even after that, another gas bill started building up in my account. It was stressful seeing charges for something I’d already asked to be closed. I felt like I had to fight just to stop paying for a service I no longer used. - Jordana
After getting hit with a high bill and a disconnection notice, I tried to contact Red Energy to sort out payment. No one answered the phone, no matter how long I waited. After years of feeling worn down by poor service, I decided I had no choice but to change providers. The cancellation felt overdue, not rushed. - Travis
I told Red Energy I was staying with my existing provider, but they still set up an account in my name and kept sending bills. Even after being told it was cancelled, reminder notices kept coming. Cancelling should have been simple, but instead it dragged on and caused anxiety about credit impacts and unpaid charges that shouldn’t exist. - Amy
My gas was disconnected without notice due to an account mix-up, and cancelling and reconnecting turned into days of back-and-forth calls. Each time I spoke to someone new, the details changed. What should have been a straightforward cancellation and correction left me without hot water and heating, while I waited for Red Energy to fix their own mistake. - Clay
Consumer experiences with Red Energy cancellations
Easy Cooling-Off: One customer cancelled smoothly during the cooling-off period without questions or fees.
Efficient Moving: Another praised the easy process, noting that the disconnection occurred precisely as scheduled without complications.
Delayed Disconnections: Some customers reported delays, especially with gas accounts, resulting in extended daily supply charges. Early scheduling and clear communication help avoid this.
Red Energy Cancellation FAQs
Can you cancel your Red Energy subscription at any time without paying a fee?
Yes, most standard Red Energy residential plans can be cancelled at any time without exit fees. These plans usually have no lock-in contracts, giving you flexibility to leave when you choose. You’ll still need to pay for energy used up to your final service date and any distributor disconnection charges. It’s smart to check your specific plan details, especially if you signed up to a special or fixed-term offer.
What is the cooling-off period for cancelling a Red Energy plan in Australia?
Red Energy offers a 10 business day cooling-off period for new customers under Australian consumer law. This means you can cancel your energy plan within that timeframe without paying any fees or penalties. The cooling-off period starts from the day you sign up, not when energy supply begins. Cancelling early is the easiest way to avoid final bills or disconnection charges.
How long does it take for a Red Energy cancellation to be completed?
A Red Energy cancellation usually takes 3 to 10 business days to complete once notice is given. This allows time to schedule a final meter read and process your account closure. If you have a smart meter, readings are often done remotely, which can speed things up. Your final bill is typically issued within one to two weeks after disconnection.
What charges might appear on your final Red Energy bill after cancelling?
Your final Red Energy bill usually includes energy usage up to your disconnection date and a distributor disconnection fee. These fees are set by the local energy distributor and commonly range from $10 to $40. Extra charges may apply for urgent or after-hours disconnections. Red Energy generally does not charge exit fees on standard plans, but any outstanding balance must be paid.
Tried to cancel but Red Energy made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.