Trying to cancel

Red Energy

? Avoid the runaround.

Red Energy allows customers to cancel their energy plans at any time without penalties for standard residential plans, as these typically have no lock-in contracts or exit fees. Key conditions include:

• No Lock-in Contracts: Most plans can be cancelled anytime without incurring fees.
  
  
• Cooling-Off Period: Under Australian law, new customers have 10 business days from sign-up to cancel without any cost.
  
  
• Notice Period: It's recommended to provide Red Energy at least 3–10 business days’ notice before your desired cancellation date.
  
  
• Final Meter Read: You must allow access for a final meter reading or have a smart meter for remote reading to finalise your account closure.
  

Tip: Always provide ample notice and ensure you settle any usage charges up to your chosen disconnection date.

Cancelling your Red Energy account is straightforward. Follow these simple steps:

Contact Red Energy Customer Care:

• Call Red Energy on 131 806.
  
  
• Provide your account details for verification.
  
  
• Confirm your desired disconnection date.
  
  

Schedule Final Meter Read:

• Ensure access to your meter on the scheduled disconnection date. (Smart meters allow remote reading.)
  
  
• Schedule disconnection during a weekday (not weekends or public holidays).
  
  

Review and Settle Final Bill:

• Expect your final bill shortly after cancellation, covering energy used up to your final service day and any distributor-imposed disconnection fees.
  
  
• Confirm accuracy and pay promptly, or follow up if you have a credit.
  
  

Confirm Closure:

• Request a cancellation confirmation from Red Energy for your records, typically provided by email or letter.
  
  

Switching providers? Usually, your new provider will handle cancellation, but calling Red Energy to confirm can ensure smooth closure.

Timing your cancellation with Red Energy is essential to avoid extra charges:

• Cooling-Off Period: Cancel within 10 business days of sign-up without any penalties.
  
  
• Standard Notice: Give 3–10 business days notice for regular cancellations to schedule the final meter read and avoid disruptions.
  
  
• Billing Cycles: Red Energy bills monthly or quarterly. If cancelling mid-cycle, they'll issue a pro-rated final bill.
  
  
• Disconnection Scheduling: Avoid weekend or public holiday cancellations; schedule disconnection at least one business day in advance.
  
  
• Final Billing: Your final bill is usually sent within a week or two after disconnection. Pay attention to refund processing if due.
  
  

Tip: Start the cancellation process early to manage your timeline effectively and avoid surprise charges.

Red Energy typically doesn’t charge exit fees on standard plans. However, some charges may apply:

• Disconnection Fee: Charged by your local energy distributor for final meter readings, typically $10–$40.
  
  
• Urgent/After-Hours Fee: Applies if you request same-day or after-hours disconnection services.
  
  
• Early Termination Fee: Rare, but may apply if you signed a special fixed-term contract - always check your specific agreement.
  
  
• Outstanding Balances: Any unpaid usage or daily charges up to your disconnection date must be settled.
  
  
• Security Deposits: If paid, Red Energy refunds these deposits after deducting any amounts owed.
  
  

Advice: Carefully review your final bill to ensure accuracy and understand each charge.