Trying to cancel RACV? Avoid the runaround.
Can you cancel your RACV subscription? Check eligibility and conditions
RACV offers a 21-day cooling-off period on most new memberships and insurance policies. Cancel within this window (and without using the service) to receive a full refund. After that, cancellation is still possible:
- Roadside Assistance: Can be cancelled mid-term. Pro-rata refunds are available only if no call-outs have been used.
- Insurance Policies: Refunds based on unused premium, unless you’ve made a total loss claim.
- Club Memberships: These run for 12 months and cannot be cancelled mid-term - only during the renewal window.
- Travel Insurance: Refunds available before the trip starts, if no claims have been made and you’re within 21 days.
How to cancel a RACV subscription, service or order
To cancel RACV services:
- Online via your MyRACV account: Navigate to your product and click “Cancel product.”
- By Phone: Call 13 72 28 with your policy number.
- In Person: Visit an RACV retail store.
- Email: For special cases (e.g. bereavement), contact care@racv.com.au with details and documents.
Make sure you specify exactly which product you’re cancelling and request confirmation of cancellation by email or post.
How long does a RACV cancellation take?
- Within 21 days of purchase: Cancel for a full refund.
- Before renewal date: Cancel before your next billing to avoid charges.
- Roadside & Insurance: Cancel any time for pro-rata refund (if eligible).
- Monthly billing: Cancel before the next payment; no partial refunds mid-month.
- Club memberships: Cancel only at renewal; mid-term cancellations aren’t accepted.
Travel bookings (e.g. RACV resorts) have individual deadlines. Often 24–72 hours before check-in for a full refund.
RACV cancellation fees and final charges – what to expect
RACV doesn’t charge cancellation fees in most cases. The only cost is for the time you were covered:
- Insurance: You’ll be refunded the unused portion.
- Roadside: If unused, you may get a refund for the remaining months.
- Club Membership: You forfeit the remaining year if cancelling mid-term.
No admin or processing fees are charged when cancelling by phone, app, or in-store.
RACV cases submitted through Ajust
I had to cancel my RACV policy after the monthly price suddenly jumped from $74 to $140, without proper notice. I was dealing with financial stress and just needed to talk to someone, but the call handler was dismissive and offered no help. I felt like I didn’t matter as a long-term customer, just a number. - Daniel
After years of loyalty, I cancelled my RACV membership because of how they handled my claim. Months of delays, conflicting info, and zero progress left me stuck without a usable car. It felt like no one was accountable, and I couldn’t keep paying for nothing. - Simon
I cancelled my policy when RACV refused to provide a replacement vehicle, even though my car was exactly 24 months old-the cutoff in the policy wording. It felt like they were twisting the terms to avoid helping. I had to seek legal advice just to confirm I was right. - Moira
I cancelled after an RACV rep gave me wrong information about emergency cover pricing, then changed the deal after putting me on hold for 35 minutes. No apology, no proper resolution, despite my 40-year membership and multiple policies. That was the final straw. - Di
Consumer experiences with RACV cancellations
Smooth refunds: Users cancelling unused insurance or roadside plans have reported fast pro-rata refunds, especially when done by phone.
Glitches online: Some online cancellations didn’t process correctly. A phone follow-up resolved it.
No refund after use: Once a roadside call-out is used, the year’s fee is non-refundable. It's worth knowing this before cancelling.
RACV Cancellation FAQs
Can I cancel my RACV subscription and get a refund?
Yes, you can cancel most RACV subscriptions and receive a refund depending on timing and usage. If you cancel within 21 days of signing up and haven’t used the service, you’ll get a full refund. After that, refunds are only available for unused portions-except for Club Memberships, which can't be cancelled mid-term. It’s best to act early and check whether your service has been used before requesting a cancellation.
What’s the easiest way to cancel an RACV service?
The fastest way to cancel is through your MyRACV account online, but calling 13 72 28 gives the most reliable results. While online options work, many users report glitches, so a quick phone call often leads to smoother, confirmed cancellations. Always ask for confirmation via email or post to ensure your request is processed.
Will I be charged any cancellation fees by RACV?
RACV doesn’t charge cancellation fees in most cases-you only pay for the time you were covered. If you haven’t used your policy (e.g. no roadside call-out), you may be eligible for a pro-rata refund. No admin or processing fees apply when cancelling via phone, app, or in-store.
How long does it take for RACV to process a cancellation?
Cancellation timing depends on the product. Within 21 days, refunds are usually instant. Roadside and insurance take a few days, provided you haven’t used the service. Club memberships won’t be refunded mid-term. Travel bookings must be cancelled at least 24–72 hours before check-in for a refund. Always check your policy details and act early to avoid delays.
Tried to cancel but RACV made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.