Trying to cancel Origin Energy? Avoid the runaround.
Can you cancel your Origin Energy subscription? Check eligibility and conditions
Yes, you can cancel your Origin Energy service at any time if you're the account holder. Here’s what you need to know:
- Residential plans: Most have no lock-in contracts and no exit fees, meaning you’re free to cancel at will.
- Moving house: Cancel your current address or transfer service to your new one. Provide a week’s notice if possible.
- Business customers: Some fixed-term plans may include early termination fees (check your contract).
- Meter access: Final reads may require technician access if you don’t have a smart meter.
- Account ownership: Only account holders or authorised users can cancel.
- Outstanding balances: You can still cancel with debt, but the final bill will include any unpaid amounts.
How to cancel a Origin Energy subscription, service or order
You can cancel Origin electricity or gas by requesting a disconnection. Here’s how:
- Pick your disconnection date – usually the day after you move out.
- Contact Origin to cancel via:
- My Account or the Origin app: Quickest way to book a disconnection.
- Online form or live chat: Use Origin’s “Disconnect my energy” help page.
- Email: hello@origin.com.au (include your account details and desired date).
- Phone: Call 13 24 61 (Mon–Fri, 8am–6pm).
- My Account or the Origin app: Quickest way to book a disconnection.
- Provide forwarding details for your final bill and any refund.
- Ensure meter access on the disconnect date if needed.
- Receive final confirmation via email or My Account.
If you're switching providers (not moving), your new retailer usually notifies Origin, just keep an eye out for your final bill.
How long does a Origin Energy cancellation take?
- Give 5–7 days’ notice if you can. Especially for properties without smart meters.
- Disconnection occurs on the scheduled date or next business day.
- Final meter read might require access if not remote.
- Final bill is issued within 1–2 weeks, often sooner.
- Refunds take:
- EFT/credit card: 5–7 days
- BPAY: 8–10 days
- Cheque: 11–15 days
- EFT/credit card: 5–7 days
🗓 Note: Disconnections aren’t done on weekends or public holidays, so plan around that.
Origin Energy cancellation fees and final charges – what to expect
Here’s the fee landscape:
- ✅ No exit fees for residential electricity or gas.
- 🧾 Distributor disconnection fee: Typically $5–$20, passed on via final bill.
- ❌ No moving fees from Origin, but the new connection may have a standard network fee.
- 📦 No equipment return required unless using broadband or rental hardware.
- ⚠️ Business contracts may have early termination fees. Check your specific terms.
- ☀️ Solar contracts (if applicable): Feed-in credits are paid out, but solar PPA agreements may have their own terms.
Origin Energy cases submitted through Ajust
I’d been trying for months to cancel my Origin gas account and have the bottles collected. Despite multiple emails and paying a final invoice just to avoid a bad rating, I never got a reply. I made it clear I wouldn’t be paying again and wanted the bottles gone, but still no action. - Raymond
When I cancelled both my Origin electricity and gas services, I was told I had to verify my identity online to get my refund. I offered to confirm everything over the phone instead, but no one followed up. Origin is still holding my money and refusing to help unless I hand over sensitive details online. - Estelle
We’ve tried several times to disconnect from Origin gas after switching to an all-electric setup. While the supply was stopped and the bills ended, we kept getting letters asking us to open a new account. Twice we were assured the disconnection would be finalised, but nothing’s changed. - Jopie
Consumer experiences with Origin Energy cancellations
A user who had a positive experience reported: "Disconnection went as planned, final bill was accurate, and refund came in under a week.”
Some users mention long phone queues or billing confusion—especially around estimated reads or large adjustments.
Large refunds attract longer delays, especially those over $1,000, which may require follow-up.
Origin Energy Cancellation FAQs
Can I cancel Origin Energy anytime or are there restrictions?
Yes, you can cancel Origin Energy anytime if you're the account holder. Most residential plans have no lock-in contracts or exit fees, making cancellation straightforward. Business customers may face early termination fees, so check your specific terms before cancelling to avoid surprises.
What’s the fastest way to cancel my Origin Energy service?
The quickest way is through Origin’s My Account portal or mobile app. You can also cancel by phone, email, online form, or live chat. Have your account details and disconnection date ready, and ensure meter access is arranged if required. Choose whichever channel suits your schedule best.
Will I be charged any fees when I cancel Origin Energy?
Residential customers don’t pay exit fees, but a small distributor fee may apply. This usually ranges from $5 to $20 and appears on your final bill. Business plans, solar agreements, or broadband services might include other charges-so check the fine print before cancelling.
How long does it take to finalise my Origin Energy cancellation?
Disconnection typically happens on your scheduled date or next business day. Final bills are issued within 1-2 weeks, and refunds follow within 5-15 days depending on payment method. Plan ahead-disconnections aren’t processed on weekends or public holidays.
Tried to cancel but Origin Energy made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.