Origin Energy

 cancellations – how to easily cancel your subscription or service

Yes, you can cancel your Origin Energy service at any time if you're the account holder. Here’s what you need to know:

• Residential plans: Most have no lock-in contracts and no exit fees, meaning you’re free to cancel at will.
  
  
• Moving house: Cancel your current address or transfer service to your new one. Provide a week’s notice if possible.
  
  
• Business customers: Some fixed-term plans may include early termination fees (check your contract).
  
  
• Meter access: Final reads may require technician access if you don’t have a smart meter.
  
  
• Account ownership: Only account holders or authorised users can cancel.
  
  
• Outstanding balances: You can still cancel with debt, but the final bill will include any unpaid amounts.
  

You can cancel Origin electricity or gas by requesting a disconnection. Here’s how:

1. Pick your disconnection date – usually the day after you move out.
   
   
2. Contact Origin to cancel via:
   
   
   • My Account or the Origin app: Quickest way to book a disconnection.
     
     
   • Online form or live chat: Use Origin’s “Disconnect my energy” help page.
     
     
   • Email: hello@origin.com.au (include your account details and desired date).
     
     
   • Phone: Call 13 24 61 (Mon–Fri, 8am–6pm).
     
     
3. Provide forwarding details for your final bill and any refund.
   
   
4. Ensure meter access on the disconnect date if needed.
   
   
5. Receive final confirmation via email or My Account.
   
   

If you're switching providers (not moving), your new retailer usually notifies Origin, just keep an eye out for your final bill.

• Give 5–7 days’ notice if you can. Especially for properties without smart meters.
  
  
• Disconnection occurs on the scheduled date or next business day.
  
  
• Final meter read might require access if not remote.
  
  
• Final bill is issued within 1–2 weeks, often sooner.
  
  
• Refunds take:
  
  
  • EFT/credit card: 5–7 days
    
    
  • BPAY: 8–10 days
    
    
  • Cheque: 11–15 days
    
    

🗓 Note: Disconnections aren’t done on weekends or public holidays, so plan around that.

Here’s the fee landscape:

• ✅ No exit fees for residential electricity or gas.
  
  
• 🧾 Distributor disconnection fee: Typically $5–$20, passed on via final bill.
  
  
• ❌ No moving fees from Origin, but the new connection may have a standard network fee.
  
  
• 📦 No equipment return required unless using broadband or rental hardware.
  
  
• ⚠️ Business contracts may have early termination fees. Check your specific terms.
  
  
• ☀️ Solar contracts (if applicable): Feed-in credits are paid out, but solar PPA agreements may have their own terms.