NRMA

 cancellations – how to easily cancel your subscription or service

✅ Roadside Assistance Membership

• Cancel anytime, but no refunds after the 7-day cooling-off period (unless ACL applies).
  
  
• You’re still covered until expiry even after cancelling.
  
  
• Within 7 days (unused)? Get a full refund.
  
  
• Cannot cancel for a refund mid-year if you’ve used the service.
  
  

✅ Insurance Policies (Car, Home, Travel)

• Cancel within 21 days = full refund (if no claim made).
  
  
• Cancel anytime after = pro-rata refund minus ~$30 fee.
  
  
• No refund if a claim is active or the policy has already been paid out (e.g. total loss).
  
  

✅ Holiday/Travel Bookings

• Refund eligibility depends on booking terms.
  
  
• Typically:
  
  
  • 7+ days before arrival = full or partial refund.
    
    
  • <7 days = lose deposit or entire fee (e.g. full value in peak season).
    
    
• Special member rates may be fully non-refundable. Check your confirmation email.
  

📞 Roadside Assistance:

• Call 13 11 22 or visit a branch.
  
  
• Ask to cancel and confirm auto-renew is switched off.
  
  
• If within 7-day cooling-off (and unused), request a full refund.
  
  

📱 Insurance Policies:

• Use the NRMA Insurance app or log in online.
  
  
• Select “Cancel Policy” or call 132 132.
  
  
• Choose immediate or future cancellation date.
  
  
• Ask for email confirmation and any refund amount.
  
  

📄 CTP Green Slip:

• Cancel car registration via Service NSW first.
  
  
• Submit NRMA’s CTP cancellation form to claim pro-rata refund.
  
  

✈️ Travel Insurance:

• Call 132 132. Cancel within 21-day cooling-off for full refund.
  
  
• If after cooling-off, request special consideration if trip was cancelled.
  
  

🏕️ Holiday Park Bookings:

• Use the link in your confirmation email or call the park directly.
  
  
• Cancel early to avoid penalties.
  
  
• Ask for refund method and confirmation.
  
  

📧 Always keep documentation: screenshots, emails, names of staff, reference numbers.

⏱️ Membership

• Cancel anytime; no refund after day 7.
  
  
• Monthly plans usually stop after current period.
  
  
• To avoid renewal, cancel before your billing date.
  
  

⏱️ Insurance

• Cancel within 21 days = full refund.
  
  
• After that, cancel anytime for pro-rata refund.
  
  
• Cancel before renewal to avoid being charged for the next year.
  
  
• If claim is open, wait until it’s settled before cancelling.
  
  

⏱️ Travel Insurance

• 21-day cooling-off. No refund beyond unless special approval.
  
  

⏱️ Holiday Parks & Travel Bookings

• Key cutoffs:
  
  
  • Off-peak = 48 hours before check-in.
    
    
  • Peak = 7+ days before arrival.
    
    
• Cancellation windows clearly listed in confirmation email.
  
  

📆 Tip: Always cancel at least 3 business days before billing/renewal to be safe.

💰 Roadside Membership

• No cancellation fee, but no refund on unused months.
  
  

💸 Insurance Policies

• ~$30 cancellation fee deducted from your pro-rata refund.
  
  
• No fee during 21-day cooling-off.
  
  
• If close to renewal, the refund might be minimal after the fee.
  
  

🧾 CTP Green Slip

• Government keeps a portion (not NRMA’s doing).
  
  
• NRMA refunds the rest—no extra admin fee.
  
  

🎟️ Holiday Parks & Travel Bookings

• Fees vary by property and season:
  
  
  • 7 days: full refund or small admin fee.
    
    
  • <7 days: partial or full forfeiture.
    
    
• Check your booking’s cancellation conditions for exact charges.