Trying to cancel NRMA? Avoid the runaround.
Can you cancel your NRMA subscription? Check eligibility and conditions
✅ Roadside Assistance Membership
- Cancel anytime, but no refunds after the 7-day cooling-off period (unless ACL applies).
- You’re still covered until expiry even after cancelling.
- Within 7 days (unused)? Get a full refund.
- Cannot cancel for a refund mid-year if you’ve used the service.
✅ Insurance Policies (Car, Home, Travel)
- Cancel within 21 days = full refund (if no claim made).
- Cancel anytime after = pro-rata refund minus ~$30 fee.
- No refund if a claim is active or the policy has already been paid out (e.g. total loss).
✅ Holiday/Travel Bookings
- Refund eligibility depends on booking terms.
- Typically:
- 7+ days before arrival = full or partial refund.
- <7 days = lose deposit or entire fee (e.g. full value in peak season).
- 7+ days before arrival = full or partial refund.
- Special member rates may be fully non-refundable. Check your confirmation email.
How to cancel a NRMA subscription, service or order
📞 Roadside Assistance:
- Call 13 11 22 or visit a branch.
- Ask to cancel and confirm auto-renew is switched off.
- If within 7-day cooling-off (and unused), request a full refund.
📱 Insurance Policies:
- Use the NRMA Insurance app or log in online.
- Select “Cancel Policy” or call 132 132.
- Choose immediate or future cancellation date.
- Ask for email confirmation and any refund amount.
📄 CTP Green Slip:
- Cancel car registration via Service NSW first.
- Submit NRMA’s CTP cancellation form to claim pro-rata refund.
✈️ Travel Insurance:
- Call 132 132. Cancel within 21-day cooling-off for full refund.
- If after cooling-off, request special consideration if trip was cancelled.
🏕️ Holiday Park Bookings:
- Use the link in your confirmation email or call the park directly.
- Cancel early to avoid penalties.
- Ask for refund method and confirmation.
📧 Always keep documentation: screenshots, emails, names of staff, reference numbers.
How long does a NRMA cancellation take?
⏱️ Membership
- Cancel anytime; no refund after day 7.
- Monthly plans usually stop after current period.
- To avoid renewal, cancel before your billing date.
⏱️ Insurance
- Cancel within 21 days = full refund.
- After that, cancel anytime for pro-rata refund.
- Cancel before renewal to avoid being charged for the next year.
- If claim is open, wait until it’s settled before cancelling.
⏱️ Travel Insurance
- 21-day cooling-off. No refund beyond unless special approval.
⏱️ Holiday Parks & Travel Bookings
- Key cutoffs:
- Off-peak = 48 hours before check-in.
- Peak = 7+ days before arrival.
- Off-peak = 48 hours before check-in.
- Cancellation windows clearly listed in confirmation email.
📆 Tip: Always cancel at least 3 business days before billing/renewal to be safe.
NRMA cancellation fees and final charges – what to expect
💰 Roadside Membership
- No cancellation fee, but no refund on unused months.
💸 Insurance Policies
- ~$30 cancellation fee deducted from your pro-rata refund.
- No fee during 21-day cooling-off.
- If close to renewal, the refund might be minimal after the fee.
🧾 CTP Green Slip
- Government keeps a portion (not NRMA’s doing).
- NRMA refunds the rest—no extra admin fee.
🎟️ Holiday Parks & Travel Bookings
- Fees vary by property and season:
- 7 days: full refund or small admin fee.
- <7 days: partial or full forfeiture.
- 7 days: full refund or small admin fee.
- Check your booking’s cancellation conditions for exact charges.
NRMA cases submitted through Ajust
I cancelled my NRMA home contents policy thinking it was all sorted, only to find they still debited my account after cancellation. The refund they gave me didn’t even cover what they took, leaving me worse off and frustrated about the lack of transparency. It made a simple cancellation feel like a trap. - Barry
Consumer experiences with NRMA cancellations
“Insurance refund worked as expected”: A customer cancelled car insurance and received a refund minus the $33 admin fee.
“Roadside membership didn’t refund”: Bought in NSW, broke down in VIC. NRMA didn’t cover as expected and refused to refund after 7 days. The customer felt stuck and misled.
Car insurance written off – no refund”: After a total loss payout, the policy was closed. The customer understood this but noted it was a “non-obvious” no-refund scenario.
NRMA Cancellation FAQs
What’s the refund policy if I cancel an NRMA insurance policy?
Cancel within 21 days for a full refund if no claim has been made. After that, you’ll receive a pro-rata refund minus a cancellation fee (around $30). If a claim is active or your policy has been paid out, no refund applies. Always request written confirmation of your refund amount when cancelling online or through the NRMA app.
How long does it take for an NRMA cancellation to process?
Most cancellations take effect immediately, but refunds vary. Roadside membership refunds (if eligible) are processed quickly, while insurance refunds may take several business days. To avoid being charged for another term, cancel at least 3 business days before your billing or renewal date.
Are there cancellation fees for NRMA holiday or travel bookings?
Yes, fees depend on booking terms. Cancelling 7 days or more before check-in often gives a full or partial refund, but cancellations within 7 days may forfeit your deposit or the full amount. Always check your confirmation email and cancel early during peak seasons to reduce charges.
What if NRMA refuses my cancellation or refund request?
If NRMA rejects your cancellation, you may still be entitled to a refund under Australian Consumer Law. First, request a written explanation. If unresolved, escalate through NRMA’s complaints team or use a consumer advocate like Ajust to push for a fair outcome. Acting quickly increases your chances of success.
Tried to cancel but NRMA made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.