Trying to cancel

Medibank

? Avoid the runaround.

Medibank makes cancelling your health insurance membership straightforward, but you should know these key conditions:

• 30-Day Cooling-Off Period:
  New or upgraded policies can be cancelled within 30 days for a full premium refund if no claims have been made.
  ‍
  
• Cancellation After Cooling-Off:
  You can cancel your Medibank membership anytime after the cooling-off period. You'll receive a pro-rata refund of unused premiums minus an administration fee (~$50).
  
  
• Policyholder Authority:
  Only the primary policyholder (account holder) can authorise cancellations - not dependents or family members.
  
  
• Claim Impact:
  If you’ve made claims, you may lose eligibility for full refunds, even within the cooling-off period.
  
  

🔖 Tip: Cancel within the 30-day window for a fee-free, full refund. After that, try timing cancellations at the end of billing cycles to minimise charges.

Follow these simple steps to easily cancel your Medibank health insurance:

1. Prepare Your Details:
   Have your Medibank membership number and personal identification ready (only primary members can cancel).
   
   
2. Contact Medibank Customer Service:
   
   
   • Call 132 331 during business hours to request cancellation, or
     
     
   • Visit a local Medibank branch to cancel in person.
     
     (Note: Online self-service cancellations are not available.)
     
     
3. Identity & Policy Verification:
   Medibank staff verify your identity and confirm your policy details before proceeding.
   
   
4. Confirm Cancellation Details:
   Clearly state your cancellation date (immediate or future date). Representatives might offer alternatives, but you’re under no obligation to keep your policy.
   
   
5. Request Cancellation Confirmation:
   Ask for written confirmation (email or reference number) of your policy cancellation.
   
   
6. Receive Your Refund:
   Medibank calculates your pro-rata refund minus the administration fee, depositing it back to your payment method within a few weeks.
   
   

🔖 Advice: For quick resolution, call during business hours and firmly confirm your decision. Request written confirmation of cancellation for your records.

Keep these timelines in mind when cancelling your Medibank membership:

• Cooling-Off Period:
  Cancel within 30 days of policy start for a full refund (provided no claims have been made).
  
  
• Immediate or Scheduled Cancellation:
  No specific notice required. Medibank allows immediate cancellations or scheduling at your convenience.
  
  
• Billing Cycle Considerations:
  Cancel just before your next premium payment is due to avoid further charges. Any unused prepaid premiums are refunded pro-rata.
  
  
• Switching Insurers:
  If switching insurers, ensure your new policy starts on your Medibank cancellation date to avoid coverage gaps or new waiting periods.
  
  

🔖 Important: While immediate cancellation is available, processing can take a few days. Allow a short buffer to ensure no extra charges.

Be aware of the potential fees and charges when cancelling Medibank:

• No Cooling-Off Fee: $0 fee if cancelled within the 30-day cooling-off period (provided no claims made).
  
  
• Administration Fee (~$50): Applies after cooling-off, deducted from your pro-rata premium refund.
  
  
• Pro-Rata Premium Refunds: You’ll receive a refund for unused premium periods, minus the administration fee.
  
  
• No Additional Charges: Medibank does not charge penalties beyond the administration fee.
  
  

🔖 Note: Any promotional discounts or bonuses might be forfeited if cancelled too early. Review your original policy terms to confirm.