Trying to cancel

Lebara

? Avoid the runaround.

Cancelling your Lebara mobile service is simple, flexible, and contract-free. Here's what you need to know:

• No Lock-In Contracts:
  Lebara operates purely prepaid and month-to-month. This means no early termination charges, you're free to leave anytime.
  
  
• Prepaid Cancellation:
  To cancel, you simply stop recharging your prepaid plan. After your plan's expiry (typically 30 days), the service goes inactive. If you don't recharge for 120 days, your number and service automatically terminate.
  
  
• Number Porting:
  Want to keep your number? Simply port (transfer) your active Lebara number to another provider. Porting automatically cancels your Lebara account, no further action required.
  
  
• Account Ownership:
  Ensure you're the registered SIM owner. The account holder must initiate porting or cancellation requests.
  
  
• No Refunds for Unused Credit:
  Unused prepaid balance, data, or plan days won't be refunded. Plan your cancellation carefully to avoid losing credit.
  
  
• Disable Auto-Recharge:
  If you have auto-recharge set up, disable it before cancelling to prevent unintended charges.
  
  
• SIM Card Deactivation:
  Once cancelled, your physical SIM or eSIM becomes inactive permanently. There's no requirement to return SIM cards.
  
  

With Lebara, you're in complete control, cancel whenever you're ready without hassle or hidden fees.

Cancelling your Lebara service can be quick and easy. Follow these simple steps:

Step 1: Choose Your Cancellation Method

• Port Number (Recommended):
  Keep your existing number by transferring it to another provider. Provide your new provider your active Lebara number and personal details. Lebara automatically cancels your account upon successful porting.
  
  
• Direct Cancellation (Lose Your Number):
  If you're okay with losing your current number:
  
  
  • Call Lebara Support: Dial 126 122 from your Lebara phone or 1300 126 122 from another phone.
    
    
  • Live Chat or Email: Initiate cancellation via Lebara Support.
    
    

Step 2: Disable Auto-Recharge

• Log into your MyLebara account online or via the app.
  
  
• Navigate to "Payments" and disable auto-recharge to avoid future charges.
  
  

Step 3: Confirm Cancellation

• Request and save a cancellation confirmation from Lebara support for your records.
  
  
• Your service will deactivate immediately upon port completion or requested cancellation date.
  
  

Step 4: Final Checks

• Use up remaining balance or data beforehand, as Lebara doesn't refund unused credits.
  
  
• Dispose of or safely discard your Lebara SIM card post-cancellation.
  
  

Cancelling Lebara is straightforward, and their customer support is available to assist you throughout.

Lebara cancellations offer flexibility. Here's how timing works:

• No Notice Required:
  Immediate cancellations are possible. Initiating cancellation today generally terminates your service the same day.
  
  
• Porting Timeframes:
  Number ports typically complete within a few minutes to several hours during business hours (8am-8pm, weekdays). Ports initiated after hours or on weekends process the next business day.
  
  
• Plan Expiry:
  To avoid losing unused prepaid credit or data, cancel or port out just before your plan’s renewal date.
  
  
• Auto-Recharge:
  Disable auto-recharge at least 1 day before renewal to prevent unwanted charges.
  
  
• Inactive Account Cancellation:
  If you simply stop recharging, Lebara automatically cancels your account after 120 days of inactivity.
  
  

Lebara's system gives you full control. Cancel exactly when you want, without worrying about lengthy notice periods.

Cancelling your Lebara service involves no direct fees. Here's the breakdown:

• No Early Termination Fee:
  Lebara prepaid plans have no contracts or termination penalties.
  
  
• Unused Credit Loss:
  Remaining prepaid credits or plan days are forfeited upon cancellation. Lebara doesn't offer refunds or pro-rata adjustments.
  
  
• No Port-Out Fees:
  Transferring your number to another provider is fee-free from Lebara’s side.
  
  
• Outstanding Balances:
  As prepaid, there should be no outstanding charges upon cancellation, provided auto-recharge is disabled.
  

Lebara's prepaid model means you can cancel at zero extra cost. Simply manage your remaining balance carefully to maximise value.