Trying to cancel

ING

? Avoid the runaround.

ING Australia's cancellation policies are simple and customer-friendly:

• Deposit and Savings Accounts: ING deposit accounts (Orange Everyday, Savings Maximiser) can be closed anytime without penalties. Typically, sole account holders can cancel instantly via the app or online.
  
  
• Joint Accounts: Require consent based on the initial signing arrangement. If it was a “two to sign” account, all parties must agree before closure.
  
  
• Account Conditions:
  
  
  • Ensure your account balance is zero (transfer funds before closure).
    
    
  • Accounts must not be overdrawn or have pending transactions.
    
    
  • If accounts are linked (like Savings Maximiser and Orange Everyday), close them in the correct order (savings first).
    
    
• Credit Cards (Orange One): Fully settle your balance (including interest) before closure. Final closure occurs 30 days after the balance reaches zero.
  
  
• Dormant Accounts: Dormant accounts might require reactivation before closure. After 7 years of inactivity, ING transfers dormant balances to ASIC.
  

Tip: Always ensure your account is clear of funds and obligations before initiating closure to ensure smooth processing.

ING’s digital banking makes cancellations straightforward and self-service:

Via the ING Mobile App:

• Log in to your ING banking app.
  
  
• Select the relevant account, tap “Manage”, then “Close this account”.
  
  
• Follow prompts to confirm closure.
  
  

Via ING Online Banking (Web Portal):

• Visit ING Online Banking and log in.
  
  
• Go to “Manage accounts” → select “Close account”.
  
  
• Follow the prompts to securely confirm.
  
  

Phone or Message (If Issues Arise):

• Call ING Customer Care at 133 464 (24/7 Australia) or +61 2 9028 4077 internationally.
  
  
• Or send a secure message via online banking or the app if you encounter problems.
  
  

Important steps after closure:

• Download past statements beforehand.
  
  
• Deregister any PayID linked to your account.
  
  
• Dispose securely of any linked cards.
  

ING cancellations typically take effect immediately upon confirmation:

• Immediate Closure: Most accounts close instantly through digital channels.
  
  
• Credit Card Cycles: Orange One cards close fully after 30 days at a zero balance. To avoid trailing interest, clear your balance fully before cancellation.
  
  
• Direct Debits: Cancel direct debits or scheduled payments a few days in advance to avoid rejected payments.
  
  
• Interest and Rewards: Interest accrued until closure is credited promptly. Rewards or cashback cease upon closure.
  
  
• Dormant Accounts: After prolonged inactivity (years), ING may automatically close accounts and transfer funds to ASIC.
  

Closing an ING account or credit card is fee-free. Key points:

• No Closure Fees: ING doesn't charge account or credit card closure fees.
  
  
• Possible Third-Party Fees: ATM withdrawal or international transfer fees may apply if moving funds out before closure.
  
  
• Loan Break Costs: Home loans (particularly fixed-rate) may have contractual break costs if closed early, check your specific loan terms.
  
  
• Insurance/Superannuation Products: Cancellation fees might apply separately via ING partner providers.
  
  
• Negative Balances: Overdrawn balances must be settled upon closure, but no additional ING closure fees apply.