Trying to cancel

HCF

? Avoid the runaround.

HCF members can cancel their health insurance anytime, but only the primary policyholder can request it, and it must be done in writing (email or letter). There’s a 30-day cooling-off period for new members: if you cancel within this time (without claims), you’ll get a full refund. After this, cancellations are still allowed at any point with premiums refunded pro-rata. No explicit cancellation fees apply, but if you hold an Overseas Visitors Health Cover (OVHC), note the first month's premium is non-refundable.

When switching insurers, your new fund will usually handle the cancellation with HCF, making sure your policies align smoothly, avoiding overlap and ensuring continuity of coverage. You'll also receive a Clearance Certificate from HCF within 14 days, confirming your previous cover.

Here’s your easy step-by-step guide for a hassle-free HCF cancellation:

1. Gather Your Details & Choose an End Date
   Have your membership number handy, pick your preferred cancellation date, and remember the 30-day cooling-off option if applicable.
   
   
2. Submit Your Written Request
   Write your cancellation request clearly stating your full name, date of birth, membership number, and your intended cancellation date. Email HCF (from the registered email) at service@myhcf.com.au, or post to: HCF, GPO Box 4242, Sydney NSW 2001.
   
   
3. Contact HCF for Optional Support
   If you want confirmation or additional guidance, call 13 13 34. You can also visit a local branch or use online chat. However, written confirmation remains required to officially process cancellations.
   
   
4. Receive Cancellation Confirmation
   HCF will confirm the effective cancellation date by email or mail. If switching funds, a Clearance Certificate will arrive within approximately 14 days—provide this to your new insurer.
   
   
5. Check for Premium Refunds
   HCF refunds unused premiums post-cancellation (assuming no claims after the cancellation date). Expect the refund within 5–10 business days, returned via your original payment method.
   
   
6. Follow-Up if Necessary
   If you haven't received confirmation or a refund within two weeks, politely escalate the issue with HCF’s member support, referencing your initial cancellation request.
   

Here’s how timing impacts your cancellation:

• Cooling-Off Deadline:
  Cancel within 30 days of starting your policy (with no claims) to receive a full refund.
  
  
• Monthly Billing Cycle:
  To avoid extra charges, submit your cancellation request before your next billing date (ideally 10–14 days prior).
  
  
• Effective Date of Cancellation:
  Specify your desired end date in your cancellation request. If switching insurers, HCF automatically aligns your cancellation with your new policy’s start date.
  
  
• Clearance Certificate:
  After cancellation, you'll receive your Clearance Certificate within 14 business days.
  
  
• Suspension Alternative:
  Instead of cancelling, you may temporarily suspend your policy under certain conditions (e.g., traveling or financial hardship).
  
  

Annual Premium Changes: HCF typically increases premiums each April. Consider cancelling beforehand to avoid increases if you're thinking of leaving.

HCF has a transparent policy. No dedicated cancellation fees or hidden penalties apply:

• Premiums Up to Cancellation:
  You must pay premiums up to your cancellation date; any pre-paid beyond that are fully refunded.
  
  
• Overseas Visitors Cover (OVHC):
  The first month's OVHC premium is non-refundable, but subsequent months are refunded pro-rata upon cancellation.
  
  
• Administration Charges:
  HCF does not charge any administrative fees for cancellations.
  
  
• Outstanding Payments & Claims:
  Any outstanding hospital or extras claims and co-payments must still be settled.
  
  
• Additional Products:
  Separate rules may apply for HCF life or travel insurance - always check individual policy documents.