How to cancel your

Guzman y Gomez

 subscription or service easily

Once you've placed an order via the Guzman y Gomez (GYG) app or website, cancellations aren't typically allowed. Orders are immediately sent to the restaurant to start preparation, meaning you can’t modify or cancel through the app once confirmed.

Exceptions are possible in urgent cases (like ordering to the wrong store), but you must quickly call the restaurant directly before food preparation begins. GYG doesn't have formal subscription services, so cancellations mostly involve immediate food orders. If the restaurant can't fulfill your order (e.g., unexpected store closures), your order will automatically be cancelled, and you'll receive a full refund.

You can also delete your GYG user account or GOMEX loyalty membership anytime via the app settings or customer support. Keep in mind, deleting your account forfeits any unused loyalty points or rewards.

Gift cards or special offers generally can't be cancelled after purchase, but refunds may be available under certain conditions.

To Cancel a GYG Order (if possible):

1. Call the Restaurant Immediately:
   Quickly find the restaurant’s phone number from GYG Locations.
   
   
2. Provide Order Details:
   Clearly share your order number, name, and order time, explaining the cancellation reason politely.
   
   
3. Request Cancellation:
   Ask if the food preparation has started. If not, request cancellation promptly.
   
   
4. Confirm Refund Process:
   If cancellation is agreed upon, confirm refund procedures. Usually, GYG customer support will process refunds once cancellation is verified by the store.
   
   
5. Follow Up with Support:
   Submit the GYG enquiry form to request your refund, providing detailed cancellation info (order number, location, approving staff member’s name).
   
   

Third-Party Delivery:
Orders via UberEats, Menulog, or similar platforms must follow their specific cancellation policies. Typically, cancellations must occur before the restaurant accepts the order.

To Cancel (Delete) Your GYG Account (Loyalty Membership):

• Use GYG App/Website:
  Log in, navigate to Account Settings, select "Delete Account," and follow prompts to confirm deletion.
  
  
• Contact GYG Support:
  Alternatively, request account deletion via GYG’s enquiry form. Include your account details for verification.
  
  
• Confirmation:
  You’ll receive email confirmation once the account deletion is complete. Loyalty points and rewards expire immediately upon cancellation.
  
  

Cancelling Catering Orders:
Large catering cancellations require direct phone contact with the catering team or restaurant in advance. Verify cancellation notice periods and potential charges at booking.

Cancellation Timelines & Deadlines:
Timing is crucial. GYG starts order preparation immediately, leaving little-to-no window for cancellation. Act within minutes of ordering by calling the restaurant directly.

For orders placed during closed hours (scheduled in advance), call before opening to cancel. Large catering orders may require 24+ hours’ notice. Always confirm terms at booking.

If you don’t show up or contact the store, GYG will likely charge the full order price. Loyalty account cancellations have no waiting period and typically occur immediately upon request.

Cancellation Fees & Charges:
GYG does not have formal cancellation fees. The only "fee" is the full cost of your order if food preparation has begun. Quick cancellations before food preparation are free and eligible for full refunds.

Deleting your GYG loyalty account or cancelling GYG Catering generally involves no extra fees, although last-minute catering cancellations could incur charges if ingredients were already purchased.

If you used a promo code or loyalty reward on a cancelled order, you may need to contact support for reactivation, as these aren’t automatically reinstated. If GYG cancels your order due to store issues, you’ll receive a full refund and occasionally a goodwill coupon.