Trying to cancel Flybuys? Avoid the runaround.
Can you cancel your Flybuys subscription? Check eligibility and conditions
Flybuys is a free loyalty program, so you can close your membership at any time without a fee. Keep in mind:
- Primary account holder: Only the main member (who originally signed up) can close the account.
- Immediate effect: Upon cancellation, your Flybuys points, Flybuys Dollars, rewards, and offers are immediately forfeited and non-transferable.
- Additional members: Any linked members also lose account access and points upon closure.
- Points expiration: If no activity occurs for 12 months, your account and points may expire automatically.
Tip: Redeem your points or Flybuys Dollars before cancelling, as these are permanently lost once the account is closed.
How to cancel a Flybuys subscription, service or order
Cancelling your Flybuys account is straightforward and can be done via:
Flybuys Mobile App
- Open the Flybuys app and log in.
- Tap the Account icon → select “Close Account”.
- Confirm the cancellation. Your account closes immediately.
Phone Support
- Call Flybuys Member Support at 13 11 16 (Mon–Fri, 9am–7pm AEST).
- Verify your identity and request account closure.
- Ensure you obtain verbal or written confirmation.
Flybuys Help Centre (Online Form & Live Chat)
- Visit the Flybuys Help Centre and submit a request via their online form.
- Alternatively, initiate a live chat during business hours for immediate assistance.
- Clearly indicate you're the primary account holder seeking cancellation and retain written confirmation.
Helpful Tip: Save your Flybuys number and points balance before cancellation, and remember to unlink any partner accounts (e.g., Velocity Frequent Flyer).
How long does a Flybuys cancellation take?
Flybuys cancellations take effect immediately upon confirmation. Key points include:
- No notice period: Cancel any time without needing to consider billing cycles.
- Immediate loss of points: Points disappear instantly upon closure.
- Redeem before cancelling: It's wise to use rewards beforehand, as they’re lost once cancelled.
- Booking cancellations: For Flybuys Travel bookings, carefully check individual cancellation deadlines in your booking confirmation to avoid fees.
Flybuys cancellation fees and final charges – what to expect
Flybuys itself charges no fees for cancelling your membership. However:
- Loss of points/rewards: Unused points and rewards are permanently forfeited.
- Travel booking cancellations: Flybuys Travel (a third-party service) might impose cancellation fees, even if your hotel or airline booking advertises "free cancellation".
- Some customers have reported unexpected fees (e.g., $55 administrative fee). Always review the booking terms thoroughly.
- Some customers have reported unexpected fees (e.g., $55 administrative fee). Always review the booking terms thoroughly.
- Rewards orders: Cancelling orders from the Flybuys store typically has no explicit fees, but reversing these can be challenging once processed.
Advice: Always verify cancellation fees directly with Flybuys support or check specific terms before proceeding.
Flybuys cases submitted through Ajust
Consumer experiences with Flybuys cancellations
Quick via App: Many users reported seamless cancellations through the app, taking mere seconds with no issues.
Unexpected Travel Fees: A customer experienced a surprise $55 fee on a supposedly "free cancellation" travel booking through Flybuys Travel. Ensure you carefully read booking conditions to avoid unexpected charges.
Flybuys Cancellation FAQs
Can I cancel my Flybuys account without losing my points?
You lose all Flybuys points and rewards immediately when you cancel your account. This is because Flybuys permanently forfeits any remaining points the moment the account closes. If you want to keep the value you’ve earned, redeem your points or Flybuys Dollars before submitting the cancellation request so you don’t miss out on rewards you’ve already earned.
How do I cancel my Flybuys account quickly without calling customer service?
The fastest way to cancel your Flybuys account is through the Flybuys mobile app, which lets the primary account holder close the membership instantly. This avoids hold times, identity checks and back-and-forth with support. Make sure you save your Flybuys number and redeem any points first, as everything is removed immediately once the cancellation goes through.
Why does Flybuys Travel sometimes charge fees even when my booking says “free cancellation”?
Flybuys Travel may charge administrative fees because they operate as a third-party booking service with their own cancellation terms. Even if a hotel or airline advertises “free cancellation,” Flybuys Travel can still apply its own charges, which some consumers report as unexpected. Always read the Flybuys Travel booking terms carefully so you’re not caught off guard by extra costs.
Who is allowed to cancel a Flybuys account, and what happens to linked members?
Only the primary Flybuys account holder can cancel the membership, and all linked members instantly lose access when it closes. This includes losing any shared points or rewards attached to the account. If others rely on the account, let them know beforehand and redeem any shared points so nobody misses out when the account shuts down immediately.
Tried to cancel but Flybuys made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.