Trying to cancel Facebook? Avoid the runaround.
Can you cancel your Facebook subscription? Check eligibility and conditions
Facebook provides straightforward cancellation options under specific conditions for orders and subscriptions:
- Marketplace Orders:
Cancel orders made via Facebook’s onsite checkout within 30 minutes of purchase for no charges. After 30 minutes, cancellations aren’t available, you must instead initiate a return. - Meta Verified Subscriptions:
Cancel a Meta Verified subscription anytime. To avoid further charges, cancel at least 24 hours before your next billing cycle. You’ll retain verified status until the current billing period ends. - Refund Eligibility:
Purchases can be refunded under Facebook’s Purchase Protection within 45 days of delivery if items are not received or significantly different than described. - Exclusions:
"Final sale" items and buyer’s remorse scenarios (simply changing your mind) aren’t covered under Purchase Protection.
🔖 Tip: Always cancel promptly within the allowed timelines to avoid unwanted charges and to ensure refund eligibility.
How to cancel a Facebook subscription, service or order
Use these clear steps to cancel your Facebook orders or subscriptions quickly:
To Cancel a Marketplace Order (within 30 mins):
- Open Facebook Orders: Go to Facebook Pay or “Orders and Payments” in your Facebook account settings.
- Select the Order: Locate and select your order details.
- Tap ‘Cancel Order’: Confirm cancellation within 30 minutes of purchase. Facebook will notify you immediately.
To Cancel Meta Verified Subscription:
- Open Account Center: From Facebook settings, navigate to the Accounts Center.
- Select Meta Verified: Choose your subscription details.
- Click ‘Cancel Subscription’: Confirm your cancellation. You retain benefits until your current billing cycle ends.
🔖 Advice: If issues arise, promptly reach out to Facebook Support through your Support Inbox or Help Center.
How long does a Facebook cancellation take?
Key Facebook cancellation timelines and deadlines include:
- Marketplace Order Cancellation: Cancel within 30 minutes of placing your order to avoid charges.
- Meta Verified Subscription: Cancel at least 24 hours before your next billing date to prevent future charges. Subscription benefits continue through the paid cycle.
- Purchase Protection Claims: Submit claims within 45 days of delivery for eligibility under Facebook’s refund policies.
🔖 Important: Prompt action ensures smooth cancellations and prevents charges for unwanted orders or subscriptions.
Facebook cancellation fees and final charges – what to expect
Facebook’s cancellation policy is consumer-friendly with clear rules:
- No Cancellation Fees: Facebook does not charge fees to cancel orders or subscriptions.
- Marketplace Order Cancellation (within 30 mins): No charges applied; full refunds issued immediately if already processed.
- Meta Verified Subscription: No partial refunds offered for current billing cycles. Cancel anytime to stop future billing, keeping benefits until your paid period ends.
🔖 Note: While Facebook itself charges no cancellation fees, return shipping costs may apply if returning Marketplace items post-delivery.
Facebook cases submitted through Ajust
I was shocked when Facebook suspended my account and labelled it fraud when I hadn’t done anything wrong. It felt like there was no way to explain that it came from a personal dispute, and losing access without clarity was incredibly upsetting. All I wanted was a fair review so my account could be restored. - Vicki
Facebook kept locking and closing my account even though I wasn’t posting anything. After being hacked once, I created a new profile, and even that one was shut down twice in two months. It felt like I was being punished without reason and had to constantly prove who I was. - Neville
I was locked out of my Facebook after changing my number and email for safety reasons. Now the codes go to accounts I can’t access, and I’ve lost access to 15 years of memories and photos of my kids. It’s heartbreaking feeling like everything could just disappear with no way back in. - Patrice
My old Facebook account became impossible to access, no matter what steps I followed. I had to create a new one just to stay connected, but losing the original felt like losing years of my life online. I kept trying everything Facebook offered, but nothing worked and the frustration just grew. - Gabby
Consumer experiences with Facebook cancellations
Quick Marketplace Refund: A user successfully cancelled an order within minutes, receiving their refund in just two days, praising Facebook’s fast and efficient cancellation process.
Meta Verified Subscription Issues: Some subscribers expressed frustration with slow cancellations or billing issues, highlighting the importance of cancelling before the billing renewal date to avoid extra charges.
Resolving Marketplace Disputes: Customers successfully resolved disputes using Facebook’s Purchase Protection claims, obtaining full refunds for items never delivered or misrepresented.
Facebook Cancellation FAQs
Can I cancel a Facebook (Meta) subscription or order, and when do I need to act?
Yes — some Facebook purchases and subscriptions can be cancelled, but rules depend on the product and strict time windows. Cancel Marketplace checkouts within 30 minutes for no charge; cancel Meta Verified anytime but at least 24 hours before the next billing date to avoid another charge. For refunds or Purchase Protection claims, act quickly (see delivery/45-day limits).
How do I cancel a Marketplace order on Facebook?
Cancel a Marketplace order from your Orders and Payments or Facebook Pay page within 30 minutes of purchase for an immediate, no-charge cancellation. If more than 30 minutes have passed you can’t cancel — you must follow the seller’s return process or file a Purchase Protection claim if the item is not received or is significantly different. Check your Orders page and Support Inbox for confirmation and next steps.
How do I cancel Meta Verified and what happens to my benefits and billing?
You can cancel Meta Verified at any time; to stop the next charge cancel at least 24 hours before the renewal and you will keep benefits until the current paid period ends. Meta does not issue partial refunds for the current billing cycle, so cancelling only prevents future charges — confirm cancellation in Account Center and watch your next billing date to ensure no renewal occurs.
Am I eligible for a refund under Facebook Purchase Protection and what is excluded?
Purchase Protection can refund purchases within 45 days of delivery if items aren’t received or are significantly different from the listing, but it excludes "final sale" items and buyer’s remorse. To file a claim, gather order details, contact the seller first, then use Facebook’s Purchase Protection or Support Inbox if unresolved — act promptly and keep records of messages and delivery evidence to strengthen your claim.
Tried to cancel but Facebook made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.