How to cancel your

Ergon Energy

 subscription or service easily

Ergon Energy makes cancelling your electricity service simple and fee-free under standard conditions:

• No Lock-in Contracts: Ergon’s standard residential plans have no exit fees or penalties - cancel anytime without additional costs.
  
  
• Outstanding Charges: You must pay any charges for electricity used up to your cancellation date, settled via your final bill.
  
  
• Credit Balances: If your account is in credit after cancellation, Ergon will notify you of your refund eligibility.
  
  
• Special Circumstances: If special arrangements like registered life-support equipment exist, coordinate your cancellation with Ergon directly to ensure safe service termination.
  

Follow these simple steps to successfully cancel your Ergon Energy account:

• Online via My Account:
  Log in at Ergon My Account. Use the "Close Account" feature, specifying your disconnect date and updated contact details.
  
  
• Online Moving Home Form:
  Complete the online moving home form to schedule your disconnection conveniently.
  
  
• Cancel by Phone:
  Prefer to speak with someone? Call Ergon Energy Retail at 13 10 46 (8am–5pm Mon–Fri). Have your account number and desired cancellation date ready.
  

Ergon handles the rest, including coordinating with the electricity distributor.

Plan ahead to ensure a smooth disconnection experience:

• Urban Areas:
  Same-day disconnection typically possible if requested before 1:00 pm on a business day.
  
  
• Regional/Rural Areas:
  May take until next business day or up to 10 business days in remote locations.
  
  
• Recommended Notice:
  Submit your cancellation request at least 3 business days before your desired disconnect date for seamless processing.
  
  
• Meter Access:
  Ensure clear access to your meter. Restricted access could incur call-out fees (~$121) for return visits.
  

Your final bill is usually generated within two weeks after cancellation, clearly indicating any final charges or credits.

Ergon Energy ensures transparent and customer-friendly final billing:

• No Termination Fees: No early termination or cancellation fees apply under standard contracts.
  
  
• Final Usage Charges: You only pay for electricity used up to the cancellation date.
  
  
• Potential Service Fees: Urgent or after-hours cancellations could incur service charges. Standard cancellations typically don’t.
  
  
• Security Deposits: Any deposits held are applied to your final bill balance, with excess amounts refunded to you.
  

Always review your final bill to confirm accuracy of charges or credits applied.