Trying to cancel

EnergyAustralia

? We’ll help you do it properly.

Eligible for Cancellation:

• No Exit Fees:
  EnergyAustralia does not charge exit fees for generally available electricity and gas plans. You can cancel or switch providers at any time without penalty.
  
  
• Cooling-Off Period (10 business days):
  You can cancel your EnergyAustralia contract without penalty within 10 business days after signing up.
  
  
• Moving House or Switching Providers:
  Eligible for cancellation anytime, provided you notify EnergyAustralia in advance or arrange a transfer to a new provider.
  
  

Important Conditions:

• Legacy or Special Contracts:
  Older or special promotional contracts might include exit fees. Check your contract details if you signed up before current no-exit-fee plans were standard.
  
  
• Final Bill and Disconnection Fees:
  While there’s no penalty for cancelling, a standard distributor disconnection (final meter read) fee may apply.
  

Step-by-Step Cancellation Guide:

1. Check Your Contract Status

• Confirm whether your plan has any special conditions or exit fees (uncommon on current plans).
  

2. Contact EnergyAustralia Directly

• Call EnergyAustralia Customer Care: 133 466 (Mon–Fri business hours).
  
  
• Alternatively, use the online cancellation request via EnergyAustralia My Account.
  
  

3. Provide Necessary Information Clearly

• Your account number, full name, address, and desired cancellation date.
  
  
• Reason for cancellation (moving, switching provider, or closing account).
  
  

4. Confirm Final Meter Read and Billing

• Schedule a final meter read date (allow 3 business days notice if moving).
  
  
• Confirm the final bill calculation and any applicable network fees.
  
  

5. Ensure Cancellation Confirmation

• Obtain a confirmation email or reference number confirming the cancellation date and details.
  

• Cooling-Off Period:
  Cancel without penalty within 10 business days of contract sign-up.
  
  
• Standard Cancellation Notice:
  Provide at least 3 business days notice for disconnection when moving house or closing accounts.
  
  
• Final Meter Read Timeline:
  Final bills are issued typically within 1–2 weeks after your final meter read or scheduled account closure.
  
  
• Switching Providers:
  Your new energy provider coordinates the transfer. This typically takes from a few days up to several weeks, aligned with the next meter read.
  

• No Standard Exit Fees:
  Current residential plans generally have no exit fees for cancelling or switching providers.
  
  
• Network Disconnection Fees:
  A distributor fee (typically around $15–$92, depending on your region) may apply for final meter readings or disconnection.
  
  
• Custom or Legacy Plans:
  Some older contracts or solar bundle agreements may incur exit fees if cancelled early. Always verify your specific terms if uncertain.
  
  
• Device Payment Plans:
  If your plan included payment for a device (e.g., thermostat, solar inverter), you must settle remaining device charges upon cancellation.