Trying to cancel EnergyAustralia? Avoid the runaround.
Can you cancel your EnergyAustralia subscription? Check eligibility and conditions
Eligible for Cancellation:
- No Exit Fees:
EnergyAustralia does not charge exit fees for generally available electricity and gas plans. You can cancel or switch providers at any time without penalty. - Cooling-Off Period (10 business days):
You can cancel your EnergyAustralia contract without penalty within 10 business days after signing up. - Moving House or Switching Providers:
Eligible for cancellation anytime, provided you notify EnergyAustralia in advance or arrange a transfer to a new provider.
Important Conditions:
- Legacy or Special Contracts:
Older or special promotional contracts might include exit fees. Check your contract details if you signed up before current no-exit-fee plans were standard. - Final Bill and Disconnection Fees:
While there’s no penalty for cancelling, a standard distributor disconnection (final meter read) fee may apply.
How to cancel a EnergyAustralia subscription, service or order
Step-by-Step Cancellation Guide:
1. Check Your Contract Status
- Confirm whether your plan has any special conditions or exit fees (uncommon on current plans).
2. Contact EnergyAustralia Directly
- Call EnergyAustralia Customer Care: 133 466 (Mon–Fri business hours).
- Alternatively, use the online cancellation request via EnergyAustralia My Account.
3. Provide Necessary Information Clearly
- Your account number, full name, address, and desired cancellation date.
- Reason for cancellation (moving, switching provider, or closing account).
4. Confirm Final Meter Read and Billing
- Schedule a final meter read date (allow 3 business days notice if moving).
- Confirm the final bill calculation and any applicable network fees.
5. Ensure Cancellation Confirmation
- Obtain a confirmation email or reference number confirming the cancellation date and details.
How long does a EnergyAustralia cancellation take?
- Cooling-Off Period:
Cancel without penalty within 10 business days of contract sign-up. - Standard Cancellation Notice:
Provide at least 3 business days notice for disconnection when moving house or closing accounts. - Final Meter Read Timeline:
Final bills are issued typically within 1–2 weeks after your final meter read or scheduled account closure. - Switching Providers:
Your new energy provider coordinates the transfer. This typically takes from a few days up to several weeks, aligned with the next meter read.
EnergyAustralia cancellation fees and final charges – what to expect
- No Standard Exit Fees:
Current residential plans generally have no exit fees for cancelling or switching providers. - Network Disconnection Fees:
A distributor fee (typically around $15–$92, depending on your region) may apply for final meter readings or disconnection. - Custom or Legacy Plans:
Some older contracts or solar bundle agreements may incur exit fees if cancelled early. Always verify your specific terms if uncertain. - Device Payment Plans:
If your plan included payment for a device (e.g., thermostat, solar inverter), you must settle remaining device charges upon cancellation.
EnergyAustralia cases submitted through Ajust
I had to consider leaving EnergyAustralia after finding a much cheaper plan elsewhere. I didn’t want to cancel, but the rising costs made it impossible to stay unless they reviewed my rates. It was stressful having to chase fair pricing after being a loyal customer. - Jake
I kept getting bills for a property I had already moved out of and cancelled. Despite sending proof and even a statutory declaration, the calls and emails didn’t stop. It was exhausting trying to prove I wasn’t responsible anymore. - Sande
My account was switched from Origin to EnergyAustralia without my permission, and I couldn’t even get my final invoice after moving out. No matter how many times I called, they wouldn’t transfer it back. It left me stuck with a service I never agreed to. - Abhishek
I suddenly got an email saying I owed EnergyAustralia money even though I never signed up with them. They claimed I had consented months earlier, but I hadn’t. The lack of communication and the surprise bill made the whole thing feel like a nightmare. - Iraj
Consumer experiences with EnergyAustralia cancellations
Smooth Switch to New Provider: Customers report easy transitions to new providers, with final bills arriving promptly and no hidden exit fees. A Victorian customer praised the seamless switch and quick refund of solar credits.
Helpful Customer Service: A customer shared their positive experience moving house, noting EnergyAustralia’s customer care was efficient, handling both the closure of the old account and set-up of the new account smoothly.
Billing Issue Resolved by Ombudsman: A customer faced an overestimated final bill after switching providers. After contacting the Energy Ombudsman, EnergyAustralia quickly corrected the bill and refunded the difference.
EnergyAustralia Cancellation FAQs
Can I cancel my EnergyAustralia plan without paying exit fees?
Yes, most EnergyAustralia plans have no exit fees, so you can cancel anytime without penalty. Only older or special promotional contracts may include charges. Check your plan details to confirm, especially if you signed up before no-exit-fee policies became standard.
How do I cancel my EnergyAustralia account quickly?
You can cancel by calling EnergyAustralia on 133 466 or submitting a request online through My Account. Have your account number, address, and cancellation date ready. Always request a confirmation email or reference number to avoid billing issues.
What fees might I pay when cancelling my EnergyAustralia service?
While there are no standard exit fees, you may be charged a network disconnection fee for a final meter read. This usually ranges from $15 to $92 depending on your region. If your plan included device repayments, you’ll need to settle those before closure.
How long does it take to finalise an EnergyAustralia cancellation?
Most cancellations complete within 1–2 weeks after your final meter read. If switching providers, your new supplier coordinates the transfer, usually timed with your next meter read. To avoid delays, provide at least 3 business days’ notice before moving or closing your account.
Tried to cancel but EnergyAustralia made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.