Trying to cancel

Emirates

? Avoid the runaround.

Refundable vs Non-refundable Tickets:

• Refundable Tickets (Flex, Flex Plus): Eligible for a full refund minus cancellation fees (if applicable).
  
  
• Non-refundable Tickets (Saver, Special): Only unused taxes are refunded; base fare is forfeited if cancelled.
  
  

24-Hour Risk-Free Cancellation (US Bookings):

• For flights booked to/from the US at least 7 days prior to departure, Emirates offers a full refund if cancelled within 24 hours of booking.
  
  

Deadline to Cancel:

• Must be done before flight departure. After departure (no-show), tickets typically become non-refundable.
  
  

Third-party Bookings:

• Tickets purchased through agents or online travel agencies must be cancelled through the original booking channel.
  
  

Skywards Miles Tickets:

• Can be refunded with a redeposit fee, typically around USD $75 or 10,000 miles.
  

Special Circumstances:

• Emirates may waive cancellation fees for compassionate grounds such as bereavement or serious illness upon providing documentation.
  

Step-by-Step Cancellation Process:

1. Go to Manage Booking: Visit Emirates Manage Booking and enter your last name and booking reference.
   
   
2. Cancel Booking: Select the “Cancel your booking” option. Review any cancellation fees displayed.
   
   
3. Request Refund: Submit the online Refund Request Form to initiate your refund officially.
   
   
4. Receive Confirmation: Check your email for a refund request confirmation and save the reference number.
   
   
5. Third-party Bookings: Contact your travel agency directly for cancellation processing.
   

24-Hour Cancellation Policy:

• Full refund if cancelled within 24 hours of booking for flights travelling through the US (booked at least 7 days before departure).
  
  

Before Departure Deadline:

• Cancellation must occur before your scheduled flight departure to avoid being marked as a no-show and losing refund eligibility.
  
  

Refund Processing Timeframe:

• Emirates typically processes refunds within 7–14 business days, although bank processing times may extend this slightly.
  
  

Follow-Up: If no refund appears after 3 weeks, proactively follow up with Emirates customer service.

Cancellation Fees by Fare Type:

• Flex Plus (fully refundable): Usually no cancellation fee.
  
  
• Flex & Saver: Fees around USD $200–$300 or a percentage of the fare, as stated in your fare conditions.
  
  
• Special Fares (non-refundable): No refund of base fare, taxes refunded only.
  
  

No-Show Fees:

• Additional fees may apply if you fail to cancel and become a no-show.
  
  

Award Tickets (Skywards):

• Typically incur a miles redeposit fee (~USD $75 or 10,000 miles).
  
  

Travel Agency Fees:

• If booked through an agent, additional agency-imposed fees may apply separately from Emirates.