Trying to cancel Citibank? Avoid the runaround.
Can you cancel your Citibank subscription? Check eligibility and conditions
Citibank (Australia) products — primarily credit cards, personal loans, and legacy bank accounts — can be cancelled at any time, provided:
- Balance is $0 – Pay off all outstanding charges, fees, and interest.
- Rewards are redeemed – Any unused Citi Rewards or Qantas points are forfeited when you close the account.
- Recurring payments are cancelled – Update merchants (e.g., Netflix, utilities) before closure to avoid charges slipping through and reopening a balance.
- Loans and term deposits – Can be closed anytime, though fixed-rate loans may have early break fees.
There’s no minimum tenure, notice period, or restriction on reapplying for another Citi product later — but bonuses may have eligibility limits (e.g., no signup bonus if you’ve held a similar card in the past 12 months).
How to cancel a Citibank subscription, service or order
Closing a Credit Card (Online)
- Log in at Citi Online or via the Citi Mobile® App.
- Go to Services > Card Services > Manage My Accounts.
- Select “Account Closure Request.”
- Confirm by following the prompts and acknowledging balance and rewards reminders.
- Download your final statement showing $0 balance once closure is complete.
💡 Many customers report this takes “less than 2 minutes” online.
Closing by Phone
- Call 13 24 84 (24/7 within Australia) or +61 2 8225 0615 (overseas).
- Provide your details, confirm closure, and note the reference number.
- Be aware: some customers report long call times and retention offers.
Closing Loans or Lines of Credit
- Request a payout figure.
- Pay off in full by the given date.
- Contact Citibank to confirm closure and request documentation.
How long does a Citibank cancellation take?
- Immediate online closure – Accounts show as closed right away if balance is $0.
- 30-day settlement period – Citi terms state accounts fully terminate 30 days after request, allowing trailing interest or pending charges to clear.
- Billing cycle timing – Close after paying off the statement to avoid residual interest.
- Annual fees – Cancel before the anniversary date to avoid charges. If charged, request a refund within the first statement cycle.
- Rewards – Redeem points before closure — once closed, they’re gone.
- Direct debits – Cancel 5–7 days before closure to prevent charges sneaking in.
Citibank cancellation fees and final charges – what to expect
- Credit cards & accounts – No cancellation fees.
- Annual fees – Typically non-refundable. Occasionally refunded if cancelled soon after being charged.
- Loans – May include discharge or early repayment fees, especially for fixed-rate loans.
- Trailing interest – Can apply if you close mid-cycle with a balance.
- Refund handling – Overpayments or post-closure refunds are sent via cheque or transfer.
Citibank cases submitted through Ajust
I was shocked to learn Citibank had opened an account in my name without my knowledge. After my husband passed, I tried to trace the paperwork, but what I found made no sense. I’ve never felt so confused or dismissed by a bank. - Gerald
I’ve tried for weeks to fix my phone number with Citibank, but I can’t receive their security codes because they’re sending them to the wrong number. Every attempt to reach someone loops me back online where nothing works. - David
Citibank closed my account without warning, freezing money my fiancé had just sent. I only found out when I couldn’t log in. They won’t explain why, and I still haven’t seen the funds again. - Alina
I lost my debit card and ordered a replacement twice. Citibank charged me for it but never delivered. Every time I called, they promised tracking or a new card that never came. I’ve lost all trust in their service. - Carmelot
Consumer experiences with Citibank cancellations
“Smooth Online Closure” – Customers report closing online in minutes, calling it “painless.”
“Drawn-Out Phone Calls” – Others faced hour-long calls, being transferred multiple times.
Bank-Initiated Closures – Citi closed some accounts during the NAB migration; most balances were refunded smoothly, though some users noted delays.
Citibank Cancellation FAQs
Can I cancel my Citibank credit card or account at any time?
Yes, you can cancel Citibank credit cards, loans, or accounts anytime if your balance is $0. You’ll need to pay off all charges, redeem any rewards, and cancel recurring payments before closure. There’s no minimum tenure or notice period, but you may lose eligibility for future sign-up bonuses if you’ve held a similar card recently.
How do I cancel a Citibank credit card or personal loan?
To cancel online, log into Citi Online or the Citi Mobile App, go to Card Services, and request closure—it takes under two minutes. For phone cancellations, call 13 24 84 (Australia) or +61 2 8225 0615 (overseas). For loans, request a payout figure, settle the balance, and confirm closure with Citibank.
How long does it take for a Citibank cancellation to be final?
Online closures are instant if your balance is $0, but Citibank’s terms allow up to 30 days for all pending charges to clear. Close after paying off your statement to avoid trailing interest, and cancel any direct debits about a week before closure to prevent accidental recharges.
Are there any Citibank cancellation fees or refund conditions?
There are no cancellation fees for credit cards or accounts, but annual fees are rarely refundable. Fixed-rate loans may attract early repayment fees, and any post-closure refunds are issued via cheque or transfer. Cancel before your anniversary date to avoid new annual fee charges.
Tried to cancel but Citibank made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.