Trying to cancel Belong? Avoid the runaround.
Can you cancel your Belong subscription? Check eligibility and conditions
Belong offers no lock-in contracts on its mobile and broadband plans, so you can cancel at any time without a standard termination fee. However:
- ❗ Cancel at least 1 business day before your billing date to avoid being charged for another month.
- 📆 Unpaid instalments for modems or setup fees will be billed in full on your final invoice.
- 💳 Prepaid billing means no refunds for unused service if you cancel mid-cycle.
- 🔁 Porting to another provider? That will cancel your Belong service automatically, but always check your account to ensure it's been closed properly.
- 📋 Rare contract exceptions (e.g., device repayments) may involve an Early Termination Charge for any remaining balance.
You’re eligible to cancel anytime, just time it right to avoid extra charges.
How to cancel a Belong subscription, service or order
Cancelling your Belong internet or mobile service is simple and self-serve:
🖥 To cancel online:
- Log in at belong.com.au with your account credentials.
- Navigate to “Manage Internet” or “Manage Mobile,” depending on your service.
- Scroll down and click “Cancel service.”
- Select your disconnection date (ideally the last day of your billing cycle).
- Confirm and submit the request.
- Expect a confirmation email within 24 hours. Keep it as your proof.
📞 To cancel via phone:
- Call 1300 235 664 (8am–8pm AEST, 7 days a week).
- Or use Live Chat via Belong’s website.
- Have your account details ready.
No paperwork or forms required, just ensure your cancellation goes through and is confirmed via email.
How long does a Belong cancellation take?
- ⏳ Submit at least 1 business day before your billing date to avoid getting charged again.
- 🗓 Disconnection can be immediate (after 2pm) or scheduled for the end of your billing cycle.
- ⚠️ Cancelling on your billing day? Call or chat Belong support to avoid being charged for the next month.
- 🕐 Service may continue for 48 hours after disconnection, but you won’t be charged.
- 🔄 Transferring your number/service? The new provider usually cancels your Belong service automatically, but double-check.
💡 Pro tip: Cancel 1–2 days before your invoice date and select the end-of-cycle disconnect for a smooth, cost-effective exit.
Belong cancellation fees and final charges – what to expect
Belong doesn’t charge a standard cancellation fee, but a few costs might still apply:
- ✅ No exit fee for mobile or broadband cancellations.
- 💰 Modem or setup fee repayments (if unpaid) will be billed in full on your final invoice.
- ⚠️ Device contracts/promos may include Early Termination Charges if you cancel mid-agreement.
- ❌ No pro-rata refunds for unused days. Your billing stops at the disconnection date, but no money back if you cancel mid-month.
Check your final bill to ensure it only includes unpaid instalments and valid charges. Anything unexpected? Contact Belong support for clarification.
Belong cases submitted through Ajust
My internet kept cutting out for months, and every time I called Belong they said it was the NBN’s fault. Six months later, nothing had changed. It’s exhausting chasing updates when you just need the service you’re paying for to actually work. - Anna
I’ve been with Belong for years, but lately the connection drops out constantly. Movies buffer, calls fail, and when I ask for help, no one seems to care. For what I’m paying, the service shouldn’t be this unreliable. - Teegan
Belong cancelled my service without permission and I still can’t get it reconnected. I just wanted the internet to work the way it used to, but now I’m stuck waiting and getting nowhere. - Michelle
I’ve paid my bill but can’t even make a simple call to my son’s mobile. I’ve been a loyal customer for years and just want Belong to fix the problem without excuses. - John
Consumer experiences with Belong cancellations
Smooth Exit: One user cancelled online after a price hike, got confirmation, and had service shut off on the expected day.
Early Cut-off Surprise: A customer found their internet turned off before noon on their final paid day. Belong apologised and confirmed that this timing was not ideal.
Extra Month Billed: A user thought they cancelled online but didn’t complete the steps. They were charged $85 the next month with no refund.
Belong Cancellation FAQs
Can you cancel your Belong broadband or mobile plan anytime?
Yes, Belong lets you cancel anytime because its broadband and mobile plans have no lock-in contracts. You just need to cancel at least one business day before your next billing date to avoid another charge. Be aware that any unpaid modem or setup fees will appear on your final bill, and prepaid plans don’t get refunds for unused days.
How do you cancel a Belong service online or by phone?
You can cancel online by logging into your Belong account, selecting “Manage Internet” or “Manage Mobile,” and clicking “Cancel service.” Choose your disconnection date and confirm the request. Alternatively, you can call 1300 235 664 or use Belong’s live chat between 8am–8pm AEST. Always check for a confirmation email within 24 hours to ensure your cancellation went through.
How long does it take for a Belong cancellation to process?
Belong cancellations are usually processed within one business day if submitted before your next billing date. Disconnections can be immediate or set for the end of your billing cycle. If you cancel right on your billing day, contact Belong support to avoid being charged again. Your service may stay active for up to 48 hours after disconnection, but you won’t be billed for that period.
Will you be charged a cancellation or exit fee by Belong?
No, Belong doesn’t charge standard cancellation fees on mobile or broadband plans. However, any unpaid modem, setup, or device repayments will appear on your final invoice. There are also no pro-rata refunds for unused days if you cancel mid-month. Always review your final bill to confirm only legitimate remaining balances are charged.
Tried to cancel but Belong made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.