Trying to cancel

Belong

? Avoid the runaround.

 Belong offers no lock-in contracts on its mobile and broadband plans, so you can cancel at any time without a standard termination fee. However:

• ❗ Cancel at least 1 business day before your billing date to avoid being charged for another month.
  
  
• 📆 Unpaid instalments for modems or setup fees will be billed in full on your final invoice.
  
  
• 💳 Prepaid billing means no refunds for unused service if you cancel mid-cycle.
  
  
• 🔁 Porting to another provider? That will cancel your Belong service automatically, but always check your account to ensure it's been closed properly.
  
  
• 📋 Rare contract exceptions (e.g., device repayments) may involve an Early Termination Charge for any remaining balance.
  
  

You’re eligible to cancel anytime, just time it right to avoid extra charges.

 Cancelling your Belong internet or mobile service is simple and self-serve:

🖥 To cancel online:

1. Log in at belong.com.au with your account credentials.
   
   
2. Navigate to “Manage Internet” or “Manage Mobile,” depending on your service.
   
   
3. Scroll down and click “Cancel service.”
   
   
4. Select your disconnection date (ideally the last day of your billing cycle).
   
   
5. Confirm and submit the request.
   
   
6. Expect a confirmation email within 24 hours. Keep it as your proof.
   
   

📞 To cancel via phone:

• Call 1300 235 664 (8am–8pm AEST, 7 days a week).
  
  
• Or use Live Chat via Belong’s website.
  
  
• Have your account details ready.
  
  

No paperwork or forms required, just ensure your cancellation goes through and is confirmed via email.

• ⏳ Submit at least 1 business day before your billing date to avoid getting charged again.
  
  
• 🗓 Disconnection can be immediate (after 2pm) or scheduled for the end of your billing cycle.
  
  
• ⚠️ Cancelling on your billing day? Call or chat Belong support to avoid being charged for the next month.
  
  
• 🕐 Service may continue for 48 hours after disconnection, but you won’t be charged.
  
  
• 🔄 Transferring your number/service? The new provider usually cancels your Belong service automatically, but double-check.
  
  

💡 Pro tip: Cancel 1–2 days before your invoice date and select the end-of-cycle disconnect for a smooth, cost-effective exit.

 Belong doesn’t charge a standard cancellation fee, but a few costs might still apply:

• ✅ No exit fee for mobile or broadband cancellations.
  
  
• 💰 Modem or setup fee repayments (if unpaid) will be billed in full on your final invoice.
  
  
• ⚠️ Device contracts/promos may include Early Termination Charges if you cancel mid-agreement.
  
  
• ❌ No pro-rata refunds for unused days. Your billing stops at the disconnection date, but no money back if you cancel mid-month.
  
  

Check your final bill to ensure it only includes unpaid instalments and valid charges. Anything unexpected? Contact Belong support for clarification.