Trying to cancel Aramex? Avoid the runaround.
Can you cancel your Aramex subscription? Check eligibility and conditions
Aramex Australia allows cancellation of courier pickups and parcel shipments as long as the item hasn’t been collected or scanned into the network. There are no contracts or subscriptions for standard users, so individual bookings can be cancelled anytime before pickup.
You can cancel:
- Online consignments: Simply delete the consignment via your MyFastway or aramexConnect dashboard.
- Third-party bookings: Cancel through the external platform (e.g. eBay).
- Phone bookings: Contact your local depot or Aramex support to request cancellation.
⚠️ You can’t cancel once the parcel is in transit or out for delivery. At that point, you’d need to lodge a return request instead.
How to cancel a Aramex subscription, service or order
To cancel a shipment:
- Via MyFastway or aramexConnect:
- Log in, go to Consignments, select the order, and click Delete.
- Choose a reason and confirm. Your shipment is cancelled and the charge is credited to your Aramex account wallet.
- Log in, go to Consignments, select the order, and click Delete.
- Via eBay, Trade Me or partner platforms:
- Cancel through the platform interface; Aramex will be notified automatically and credit the platform.
- Cancel through the platform interface; Aramex will be notified automatically and credit the platform.
- Via phone/local depot:
- Call customer service or your depot directly with your consignment number.
- They’ll confirm cancellation if the parcel hasn’t been picked up.
- Call customer service or your depot directly with your consignment number.
✅ Always ask for confirmation (email or phone ref number) and save it until your refund appears.
How long does a Aramex cancellation take?
There’s no strict cutoff, but you should cancel at least a few hours before your pickup time to ensure the driver doesn’t show.
- Online deletions update your account instantly.
- Aramex credits your wallet immediately.
- Third-party bookings may take 2–3 business days for refunds via those platforms.
You can’t cancel after pickup or processing - those cases require arranging returns instead. Prepaid satchels or unused labels can’t be refunded, so only buy what you’ll use.
Aramex cancellation fees and final charges – what to expect
Aramex doesn’t charge cancellation fees. You won’t be penalised for canceling, but:
- Refunds go to Aramex account credit, not your bank.
- Prepaid labels/satchels are non-refundable once purchased.
- If a parcel is already in transit, you may be charged the full fee, plus return shipping if needed.
No-show pickups usually don’t incur fees, but always inform your depot to avoid confusion. Any charges will appear in your account history. Query them with Aramex if incorrect.
Aramex cases submitted through Ajust
Despite being home all day, I kept getting false “delivery attempted” notifications from Aramex. This has happened for over two years. I finally asked for a refund-I just couldn’t keep going through the same fight every time. - J
Aramex tried delivering when no one was home, but they never contacted me or left instructions. The parcel was sent back overseas without warning. I had to chase a refund and cancel the whole thing-it was too frustrating to fix. - Catherine
My order was marked delivered by Aramex, but nothing showed up. No one could confirm where it went. I had to cancel with the seller and ask for a full refund. Felt like I was chasing shadows. - Elizabeth
I cancelled my order after Aramex failed to deliver it twice. The delivery address was correct, but the driver marked it incomplete. I lost trust after that-it didn’t feel like they wanted to fix it. - Victor
Consumer experiences with Aramex cancellations
💬 Positive experience: One customer said it was “Easy to cancel online. The prepaid credit showed up straight away.”
😬 Negative story: One user reported: “Aramex lost my parcel. Seller didn’t refund, had to do a chargeback.”
😬 Negative story: “They never delivered. I had to get the refund from the seller, not Aramex," another user said.
Aramex Cancellation FAQs
Can I cancel an Aramex shipment or pickup after booking?
Yes, you can cancel an Aramex shipment or pickup if it hasn’t been collected or scanned. Aramex Australia doesn’t lock you into contracts or subscriptions, so individual bookings are cancellable before transit. Log into MyFastway or aramexConnect to delete the consignment, or cancel via third-party platforms like eBay. Once a parcel is out for delivery, cancellation isn’t possible-you’ll need to lodge a return instead.
Will I get a refund when I cancel an Aramex delivery?
Yes, cancellations are refunded as Aramex account credit if made before pickup. For online bookings, the credit appears immediately in your wallet. For third-party bookings, refunds usually take 2-3 business days. Bank refunds aren’t offered-only wallet credit is issued. Prepaid satchels and unused labels are non-refundable, so buy only what you need.
Are there any fees for cancelling an Aramex service?
No, Aramex doesn’t charge cancellation fees for unused bookings. However, if a parcel is in transit, you may be charged the full shipping fee and return costs. Cancelling before pickup avoids these charges entirely. Always confirm your cancellation and monitor your account for any unexpected deductions.
What’s the fastest way to cancel an Aramex order?
The fastest way to cancel is online via your MyFastway or aramexConnect dashboard. Just select the consignment and hit delete. This instantly stops the shipment and credits your account if eligible. For phone or depot bookings, contact your local branch with your consignment number and request cancellation before pickup. Always ask for confirmation to ensure your request was processed.
Tried to cancel but Aramex made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.