Aramex Australia allows cancellation of courier pickups and parcel shipments as long as the item hasn’t been collected or scanned into the network. There are no contracts or subscriptions for standard users, so individual bookings can be cancelled anytime before pickup.

You can cancel:

• Online consignments: Simply delete the consignment via your MyFastway or aramexConnect dashboard.
  
  
• Third-party bookings: Cancel through the external platform (e.g. eBay).
  
  
• Phone bookings: Contact your local depot or Aramex support to request cancellation.
  

⚠️ You can’t cancel once the parcel is in transit or out for delivery. At that point, you’d need to lodge a return request instead.

To cancel a shipment:

1. Via MyFastway or aramexConnect:
   
   
   • Log in, go to Consignments, select the order, and click Delete.
     
     
   • Choose a reason and confirm. Your shipment is cancelled and the charge is credited to your Aramex account wallet.
     
     
2. Via eBay, Trade Me or partner platforms:
   
   
   • Cancel through the platform interface; Aramex will be notified automatically and credit the platform.
     
     
3. Via phone/local depot:
   
   
   • Call customer service or your depot directly with your consignment number.
     
     
   • They’ll confirm cancellation if the parcel hasn’t been picked up.
     
     

✅ Always ask for confirmation (email or phone ref number) and save it until your refund appears.

There’s no strict cutoff, but you should cancel at least a few hours before your pickup time to ensure the driver doesn’t show.

• Online deletions update your account instantly.
  
  
• Aramex credits your wallet immediately.
  
  
• Third-party bookings may take 2–3 business days for refunds via those platforms.
  
  

You can’t cancel after pickup or processing - those cases require arranging returns instead. Prepaid satchels or unused labels can’t be refunded, so only buy what you’ll use.

Aramex doesn’t charge cancellation fees. You won’t be penalised for canceling, but:

• Refunds go to Aramex account credit, not your bank.
  
  
• Prepaid labels/satchels are non-refundable once purchased.
  
  
• If a parcel is already in transit, you may be charged the full fee, plus return shipping if needed.
  
  

No-show pickups usually don’t incur fees, but always inform your depot to avoid confusion. Any charges will appear in your account history. Query them with Aramex if incorrect.