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Air New Zealand
? We’ll help you do it properly.

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Air New Zealand
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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you cancel your
Air New Zealand
 subscription? Check eligibility and conditions

Your eligibility to cancel depends on your fare type:

  • Non-refundable fares (e.g. Economy Saver, Value): Can be cancelled for flight credit, not cash, if done before departure. No-show = forfeit.

  • Flexible or refundable fares (e.g. Flexi, Premium Economy, Business): Refundable minus a cancellation fee.

  • Mixed fares: The most restrictive rule applies.

  • 24-hour cancellation window: Cancel any fare within 24 hours of booking for a full refund, as long as departure is at least 7 days away.

  • Extras: Seat, baggage, and upgrade fees are non-refundable, unless cancelled within 24 hours or service is undelivered.

  • If Air NZ cancels your flight, you’re eligible for a full refund, no matter the fare type.

How to cancel a
Air New Zealand
 subscription, service or order

To cancel a flight or extras:

  • Manage Booking: Go to the Air NZ website or app. Enter your booking reference and surname, then select “Change or Cancel”.

  • Customer Support: Call Air NZ or use their Live Chat for cancellations, refund assistance, or upgrade queries.

  • Travel Agent Bookings: Contact the agent directly. Air NZ can’t cancel third-party bookings.

  • Refund Request Form: Use for refunding extras like bags/seats or to request a refund after a cancellation.

Always check your email for a cancellation confirmation after you’ve cancelled. Save your reference number.

How long does a
Air New Zealand
 cancellation take?

  • 24-hour window: Cancel for a full refund if within 24 hours of booking (for flights >7 days away).

  • Before departure: Cancel before check-in closes to be eligible for refund/credit. After departure = no refund/credit.

  • Multi-leg trips: Cancel before first flight. Once travel starts, refund rules may change.

  • Extras (seats/bags): Can usually be removed or changed up to 90 minutes before international or 30 minutes before domestic flights.

  • Flight credits: Check your Air NZ account for expiry dates. Most are valid for 12–24 months from cancellation.

Air New Zealand
 cancellation fees and final charges – what to expect

  • Refundable fares: A cancellation fee applies.

  • Non-refundable fares: No refund; you’ll get credit for future use (minus service fees).

  • Add-ons:

    • Seat selection: Non-refundable unless flight cancelled or changed by Air NZ.

    • Baggage: Generally not refunded if flight cancelled by you.

    • Upgrades: Cash upgrades usually forfeited if you cancel; Airpoints upgrades may be refunded.

  • No-show = 100% loss: Always cancel before flight departs to retain value.

Real
Air New Zealand
 cases submitted through Ajust

My flight from Auckland to Brisbane was cancelled, and instead of another Business Class seat, I was put in Economy. I’d paid extra for comfort and got no reply for weeks after my agent lodged a request. It’s not just about the money-it’s about being treated fairly. - Lynette

We were all set to fly Queenstown to Sydney when Air NZ cancelled the flight last minute. They offered a new one via Auckland, meaning we had to book another hotel. Their rep told us both hotels would be reimbursed, but later refused. We trusted their word and were left out of pocket. - Abigail

I was flying to a conference when my flight got cancelled due to onboard software issues. I spent over five hours just trying to get rebooked, missed my talk, and my child didn’t even get the promised breakfast on the new flight. It was exhausting and so poorly handled. - Nicolas

Our flight was cancelled out of nowhere, and the only reroute offered involved a 3am arrival in Bali on our anniversary. We missed a full hotel night, had to pay an extra taxi, and I even lost my gold status. I expected better. - Alex

Real customer experiences with
Air New Zealand
cancellations

24-hour refund = fast and easy – A full refund was issued within 2 days for a same-day cancellation.

Flexi refunds are smooth – business travellers saw refunds hit their account within 24 hours.

Air New Zealand
Cancellation FAQs

Can I cancel my Air New Zealand booking and get a full refund?

Yes, you can cancel and get a full refund if you cancel within 24 hours of booking, as long as your flight is at least 7 days away. Outside of this window, eligibility depends on your fare type-flexible fares are refundable (minus fees), while non-refundable fares offer credit if cancelled before departure.

What happens if Air New Zealand cancels my flight?

If Air New Zealand cancels your flight, you’re entitled to a full refund no matter your fare type. This includes both the flight and any extras, offering peace of mind when the airline initiates the change.

How long does it take to get a refund from Air New Zealand?

Most refunds process within 2-7 business days, especially for cancellations made within 24 hours or for refundable fares. Credits for non-refundable fares appear faster in your Air NZ account and are often valid for 12-24 months.

Are add-ons like baggage or seat fees refundable if I cancel?

Add-ons are non-refundable unless cancelled within 24 hours of booking or if Air NZ cancels your flight. If you cancel voluntarily, extras like bags and upgrades are usually forfeited.

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Air New Zealand
made it difficult?

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