Air New Zealand

 cancellations – how to easily cancel your subscription or service

Your eligibility to cancel depends on your fare type:

• Non-refundable fares (e.g. Economy Saver, Value): Can be cancelled for flight credit, not cash, if done before departure. No-show = forfeit.
  
  
• Flexible or refundable fares (e.g. Flexi, Premium Economy, Business): Refundable minus a cancellation fee.
  
  
• Mixed fares: The most restrictive rule applies.
  
  
• 24-hour cancellation window: Cancel any fare within 24 hours of booking for a full refund, as long as departure is at least 7 days away.
  
  
• Extras: Seat, baggage, and upgrade fees are non-refundable, unless cancelled within 24 hours or service is undelivered.
  
  
• If Air NZ cancels your flight, you’re eligible for a full refund, no matter the fare type.
  

To cancel a flight or extras:

• Manage Booking: Go to the Air NZ website or app. Enter your booking reference and surname, then select “Change or Cancel”.
  
  
• Customer Support: Call Air NZ or use their Live Chat for cancellations, refund assistance, or upgrade queries.
  
  
• Travel Agent Bookings: Contact the agent directly. Air NZ can’t cancel third-party bookings.
  
  
• Refund Request Form: Use for refunding extras like bags/seats or to request a refund after a cancellation.

Always check your email for a cancellation confirmation after you’ve cancelled. Save your reference number.

• 24-hour window: Cancel for a full refund if within 24 hours of booking (for flights >7 days away).
  
  
• Before departure: Cancel before check-in closes to be eligible for refund/credit. After departure = no refund/credit.
  
  
• Multi-leg trips: Cancel before first flight. Once travel starts, refund rules may change.
  
  
• Extras (seats/bags): Can usually be removed or changed up to 90 minutes before international or 30 minutes before domestic flights.
  
  
• Flight credits: Check your Air NZ account for expiry dates. Most are valid for 12–24 months from cancellation.
  

• Refundable fares: A cancellation fee applies.
  
  
• Non-refundable fares: No refund; you’ll get credit for future use (minus service fees).
  
  
• Add-ons:
  
  
  • Seat selection: Non-refundable unless flight cancelled or changed by Air NZ.
    
    
  • Baggage: Generally not refunded if flight cancelled by you.
    
    
  • Upgrades: Cash upgrades usually forfeited if you cancel; Airpoints upgrades may be refunded.
    
    
• No-show = 100% loss: Always cancel before flight departs to retain value.