Trying to cancel AGL? Avoid the runaround.
Can you cancel your AGL subscription? Check eligibility and conditions
Yes, AGL makes cancelling simple for most customers:
- ✅ No lock-in contracts for residential energy plans. Cancel anytime with no early termination fee.
- ❄️ 10 business day cooling-off period: Cancel penalty-free after signup, even if your service has begun (you just pay for usage).
- 📅 Notice requirement: Provide at least 3 business days’ notice for energy disconnection to avoid extra charges.
- 🏠 Moving? You can schedule disconnection in advance and set up a new AGL connection elsewhere.
- 🔄 Switching providers? Your new energy retailer typically notifies AGL, but confirm cancellation to avoid billing overlap.
- 🧾 Outstanding bill? You can still cancel, you’ll just need to pay the final amount.
- 🧑 Only account holders or authorised users can initiate cancellation.
⛔ Note: Large business contracts may have different terms. Check your plan documents if unsure.
How to cancel a AGL subscription, service or order
You’ve got options. Cancel AGL services your way:
Online (recommended):
- Log in to My Account on agl.com.au or the AGL app.
- Use the Live Chat feature. Type “cancel my service.”
- Provide your account info and choose a disconnection date.
- Confirm cancellation and get a chat/email reference.
Phone:
- Call 131 245 (Mon–Fri) and speak to a customer service rep.
- Ideal if you’ve got multiple services or need tailored support.
Tips:
- 📅 Choose your disconnection date wisely (ideally the day after you move).
- 🔐 Ensure meter access (for energy).
- 📩 Get a confirmation email or ref number before ending the call/chat.
- 🧑💻 Cancelling internet? No equipment return is usually required. You own the modem.
How long does a AGL cancellation take?
- ⏳ 3 business days’ notice (energy): Minimum required before disconnection.
- 🧭 Internet services: No set notice, but 3+ days is recommended.
- 🧾 Billing cycle: No need to wait. Your final bill is pro-rated to your disconnect date.
- 🛋️ Moving house? Set disconnection day after you leave to avoid early cutoff.
- 📅 Final bill: Usually sent 1–2 weeks after disconnection.
- ❄️ Cooling-off: Cancel within 10 business days to void contract.
- 💸 Direct debit coming up? Ask AGL to stop it. Manually paying your final bill is safer.
AGL cancellation fees and final charges – what to expect
Good news: AGL doesn’t charge early exit fees for residential energy or broadband.
🔍 Here’s what you might see:
- 💡 Final meter read fee (energy): ~$5–$10 passed on from the network.
- 📶 Internet modem: Usually yours to keep. No return or fee unless stated.
- 📆 Usage charges: Final bill includes any usage to disconnection date.
- 🔁 Missed move date changes: You might pay a connection fee if already booked.
- 📄 Legacy contract fees? Uncommon, but contact AGL if unsure.
- 🚫 No admin or cancellation fees beyond what's mentioned.
AGL cases submitted through Ajust
I cancelled my gas and electricity with AGL on 8 August through the app when I moved house. The electricity was finally closed a month later, but the gas account stayed open for two more months. I had to chase it five times through online chat, but every time the history was deleted and I had to start over. - Robert
Despite cancelling my internet plan after never getting it connected, AGL still billed me $218-including $149 for a modem I needed only because their service never worked. Their team insisted I couldn’t return it once opened, even though the modem was useless. - Cheng
I requested a disconnection when moving out on 11 July, but the property stayed active until the 18th. That delay meant the new tenants racked up $233 in usage, which I don’t believe I should be responsible for. - Kyle
Consumer experiences with AGL cancellations
👍 Retention offer win: One customer was about to leave. AGL offered a better deal, so they stayed.
🧾 Billing fix after move-out: A customer was billed after moving out. AGL corrected the error once contacted.
😤 Ombudsman resolved $800 bill: A Reddit user challenged a high final bill and got it reduced after escalation.
AGL Cancellation FAQs
Can I cancel my AGL energy or internet plan anytime without fees?
Yes, AGL offers no lock-in contracts for residential energy and broadband, so you can cancel anytime without paying early termination fees. Just provide three business days’ notice for energy disconnections. For internet, while there’s no set notice, giving at least three days helps avoid billing issues. You’ll still need to pay for any usage up to the cancellation date, and a small meter read fee may apply for energy.
What’s the fastest way to cancel my AGL service?
The quickest way to cancel is online through AGL’s My Account or app using Live Chat and choosing a disconnection date. This method is fast, avoids wait times, and gives you an instant cancellation reference. If you prefer speaking to someone, call 131 245 on weekdays. Always get confirmation before ending the chat or call to avoid billing confusion.
What happens if I cancel AGL while moving house or switching providers?
If you're moving, you can schedule disconnection in advance and set up AGL at your new address. Switching to another retailer? Your new provider usually notifies AGL, but confirming your cancellation ensures no overlap or double billing. Choose your disconnection date carefully-ideally the day after you move-to avoid early shut-off.
Will I still be charged if I cancel AGL during the cooling-off period?
No, you can cancel within 10 business days of signing up-even if service has started-with no penalties. You’ll only be charged for usage during that short period. This cooling-off right applies to most residential energy and internet plans, giving you flexibility if you change your mind.
Tried to cancel but AGL made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.