AGL

 cancellations – how to easily cancel your subscription or service

Yes, AGL makes cancelling simple for most customers:

• ✅ No lock-in contracts for residential energy plans. Cancel anytime with no early termination fee.
  
  
• ❄️ 10 business day cooling-off period: Cancel penalty-free after signup, even if your service has begun (you just pay for usage).
  
  
• 📅 Notice requirement: Provide at least 3 business days’ notice for energy disconnection to avoid extra charges.
  
  
• 🏠 Moving? You can schedule disconnection in advance and set up a new AGL connection elsewhere.
  
  
• 🔄 Switching providers? Your new energy retailer typically notifies AGL, but confirm cancellation to avoid billing overlap.
  
  
• 🧾 Outstanding bill? You can still cancel, you’ll just need to pay the final amount.
  
  
• 🧑 Only account holders or authorised users can initiate cancellation.
  
  

⛔ Note: Large business contracts may have different terms. Check your plan documents if unsure.

You’ve got options. Cancel AGL services your way:

Online (recommended):

1. Log in to My Account on agl.com.au or the AGL app.
   
   
2. Use the Live Chat feature. Type “cancel my service.”
   
   
3. Provide your account info and choose a disconnection date.
   
   
4. Confirm cancellation and get a chat/email reference.
   
   

Phone:

• Call 131 245 (Mon–Fri) and speak to a customer service rep.
  
  
• Ideal if you’ve got multiple services or need tailored support.
  
  

Tips:

• 📅 Choose your disconnection date wisely (ideally the day after you move).
  
  
• 🔐 Ensure meter access (for energy).
  
  
• 📩 Get a confirmation email or ref number before ending the call/chat.
  
  
• 🧑‍💻 Cancelling internet? No equipment return is usually required. You own the modem.
  

• ⏳ 3 business days’ notice (energy): Minimum required before disconnection.
  
  
• 🧭 Internet services: No set notice, but 3+ days is recommended.
  
  
• 🧾 Billing cycle: No need to wait. Your final bill is pro-rated to your disconnect date.
  
  
• 🛋️ Moving house? Set disconnection day after you leave to avoid early cutoff.
  
  
• 📅 Final bill: Usually sent 1–2 weeks after disconnection.
  
  
• ❄️ Cooling-off: Cancel within 10 business days to void contract.
  
  
• 💸 Direct debit coming up? Ask AGL to stop it. Manually paying your final bill is safer.
  

Good news: AGL doesn’t charge early exit fees for residential energy or broadband.

🔍 Here’s what you might see:

• 💡 Final meter read fee (energy): ~$5–$10 passed on from the network.
  
  
• 📶 Internet modem: Usually yours to keep. No return or fee unless stated.
  
  
• 📆 Usage charges: Final bill includes any usage to disconnection date.
  
  
• 🔁 Missed move date changes: You might pay a connection fee if already booked.
  
  
• 📄 Legacy contract fees? Uncommon, but contact AGL if unsure.
  
  
• 🚫 No admin or cancellation fees beyond what's mentioned.