AGL
Cancellations
AGL cancellations – how to easily cancel your subscription or service
Edited by:
Ajust Content Team
Last updated
June 3, 2025
Our AI curates essential insights from across the web, while expert human writers craft content that's clear and easy to understand.
Can you cancel your AGL subscription? Check eligibility and conditions
Yes, AGL makes cancelling simple for most customers:
- ✅ No lock-in contracts for residential energy plans. Cancel anytime with no early termination fee.
- ❄️ 10 business day cooling-off period: Cancel penalty-free after signup, even if your service has begun (you just pay for usage).
- 📅 Notice requirement: Provide at least 3 business days’ notice for energy disconnection to avoid extra charges.
- 🏠 Moving? You can schedule disconnection in advance and set up a new AGL connection elsewhere.
- 🔄 Switching providers? Your new energy retailer typically notifies AGL, but confirm cancellation to avoid billing overlap.
- 🧾 Outstanding bill? You can still cancel, you’ll just need to pay the final amount.
- 🧑 Only account holders or authorised users can initiate cancellation.
⛔ Note: Large business contracts may have different terms. Check your plan documents if unsure.
How to cancel a AGL subscription, service or order
You’ve got options. Cancel AGL services your way:
Online (recommended):
- Log in to My Account on agl.com.au or the AGL app.
- Use the Live Chat feature. Type “cancel my service.”
- Provide your account info and choose a disconnection date.
- Confirm cancellation and get a chat/email reference.
Phone:
- Call 131 245 (Mon–Fri) and speak to a customer service rep.
- Ideal if you’ve got multiple services or need tailored support.
Tips:
- 📅 Choose your disconnection date wisely (ideally the day after you move).
- 🔐 Ensure meter access (for energy).
- 📩 Get a confirmation email or ref number before ending the call/chat.
- 🧑💻 Cancelling internet? No equipment return is usually required. You own the modem.
How long does a AGL cancellation take?
- ⏳ 3 business days’ notice (energy): Minimum required before disconnection.
- 🧭 Internet services: No set notice, but 3+ days is recommended.
- 🧾 Billing cycle: No need to wait. Your final bill is pro-rated to your disconnect date.
- 🛋️ Moving house? Set disconnection day after you leave to avoid early cutoff.
- 📅 Final bill: Usually sent 1–2 weeks after disconnection.
- ❄️ Cooling-off: Cancel within 10 business days to void contract.
- 💸 Direct debit coming up? Ask AGL to stop it. Manually paying your final bill is safer.
AGL cancellation fees and final charges – what to expect
Good news: AGL doesn’t charge early exit fees for residential energy or broadband.
🔍 Here’s what you might see:
- 💡 Final meter read fee (energy): ~$5–$10 passed on from the network.
- 📶 Internet modem: Usually yours to keep. No return or fee unless stated.
- 📆 Usage charges: Final bill includes any usage to disconnection date.
- 🔁 Missed move date changes: You might pay a connection fee if already booked.
- 📄 Legacy contract fees? Uncommon, but contact AGL if unsure.
- 🚫 No admin or cancellation fees beyond what's mentioned.

Ready to cancel your AGL subscription? Request it instantly!
Fast, free and hassle-free.
Cancel Subscription Now
No credit card required
Powered by Ajust
80% success
½ the effort
30x faster
2x better results
Real customer experiences with AGL cancellations
👍 Retention offer win: One customer was about to leave. AGL offered a better deal, so they stayed.
🧾 Billing fix after move-out: A customer was billed after moving out. AGL corrected the error once contacted.
😤 Ombudsman resolved $800 bill: A Reddit user challenged a high final bill and got it reduced after escalation.
Need to cancel with AGL Now?
Start your cancellation request with
AGL
effortlessly.
