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Afterpay
? We’ll help you do it properly.

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Afterpay
fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.

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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you cancel your
Afterpay
 subscription? Check eligibility and conditions

Yes, you can cancel Afterpay services at any time, depending on what you want to cancel:

  • Afterpay Account: You can close your account anytime if your balance is $0. It’s permanent, so only do it if you’re sure you won’t need it again.

  • Recurring Payments & Subscriptions: Cancel any time in the app or website. Afterpay stops future charges once you cancel with the merchant.

  • Orders Made With Afterpay: You must cancel or return orders directly with the retailer. Afterpay updates your payment schedule once the retailer processes the return or cancellation.

  • Important Note: You still need to pay scheduled instalments until the retailer confirms the cancellation/refund. You can use Afterpay’s “pause payment” tool to delay payments if needed.

How to cancel a
Afterpay
 subscription, service or order

Follow these steps based on your cancellation type:

  • Close Your Account:

    • Log into Afterpay (app or web) → Go to Account → Scroll down → Tap Close My Account
    • Confirm your reason and submit. You must have a $0 balance to proceed.

  • Cancel a Subscription/Recurring Payment:

    • In the app: My Afterpay → Orders → Recurring Payments
    • Tap merchant → Tap Cancel Recurring Payment
  • Cancel an Order:

    • Contact the retailer directly to cancel or return your purchase.

    • After they confirm cancellation, Afterpay adjusts or cancels your payment plan.

    • You’ll receive email confirmation from Afterpay. If no response from the retailer in 7 days, open a dispute in the app.

💡 Use the Afterpay app’s “push back payment” feature to avoid being charged while waiting on a cancellation or return.

How long does a
Afterpay
 cancellation take?

  • Orders: Cancel ASAP, before shipping or before your first payment.

  • Refund Timelines: Once the merchant confirms a return, Afterpay cancels your future payments and refunds the rest. Processing can take up to 10 business days to hit your card.

  • Payment Plans: If you’ve paid 1–2 of 4 instalments, refunds “cascade” backwards (i.e. future payments are cancelled first).

  • Recurring Payments: Cancel before your next billing date to avoid another charge.

  • Account Closure: Can be done immediately once balance is zero.

Afterpay
 cancellation fees and final charges – what to expect

  • No cancellation fees for ending your account, subscriptions, or payment plans.

  • ⚠️ Late fees apply if you miss payments:

    • $10 after 1st missed payment (orders $40+), +$7 after 7 days

    • Max late fee = 25% of order or $68 (whichever is lower)

  • 🔒 Account is paused until you’re caught up if you miss a payment.

  • 💡 You can reschedule up to 3 payments per year to avoid late fees.

Real
Afterpay
 cases submitted through Ajust

Real customer experiences with
Afterpay
cancellations

Smooth experience: Customers say cancellation is fast when the retailer acts promptly. Refunds often show up within 2–3 days after merchant approval.

⚠️ Delays common: If a merchant is slow to process a refund, Afterpay continues charging. Customers report needing to push merchants to act.

Afterpay
Cancellation FAQs

Tried to cancel but
Afterpay
made it difficult?

We’ll help you submit a formal cancellation they can’t ignore.