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Rip Curl
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Rip Curl
Complaints

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Rip Curl

Rip Curl, an Australian surfwear company, offers a wide range of products including surfboards, wetsuits, and apparel. With a global presence, Rip Curl has faced complaints regarding product quality, customer service, and delivery times. However, the company continues to be a popular choice among surf enthusiasts worldwide.

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COMPLAINTS SENT THROUGH AJUST

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Other

Defective aquaband tape on seams

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My complaint was closed by Ajust.
David
Defective aquaband tape on seams

David

Customer unable to use wetsuit

Outcome Sought

Apology

Compensation

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Consumers who are asking

Rip Curl

To Listen

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Do you manage complaints for
Rip Curl
?
Other

Defective aquaband tape on seams

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David

David

Customer seeks $450 refund from rip curl for defective wetsuit with peeling aquaband tape, disappointed in lack of customer service.
Ripcurl was once a great company with raving surfers like myself about the customer service and their wetsuits. It appears it is no longer privately owned and their customer service has evaporated. I contact them as there is an obvious defect with there Flashbomb wetsuits. I contacted them because the last two suits I bought, the aquaband tape began to crack and peel off on all the seams. I have worn the suits maybe 3 to 4 times in the winter because I live in Florida and rarely do I need more than a spring suit. The suits remain in my air conditioned closet the rest of the year. I was aware they would not honor the warranty because I was advised of that when it happened to my older suit. The new suit is less then two years old. I asked if they would repair it and charge me. They said no, they don’t repair them. I then asked if they could sell me the tape. Same response, we don’t sell the tape. I spent over $450.00 for this suit. I’m sure this is a defect in the manufacturing which they obviously do not choose to correct or stand behind. Definetly not the company they use to be. The old Ripcurl would have worked to satisfy their customers. Don’t think I asked for anything unreasonable.

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Rip Curl

The best way to resolve an issue with 

Rip Curl

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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Rip Curl

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Rip Curl
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04
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Rip Curl
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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