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Had an issue with Hungry Jack's? Get a real response.
How to submit a complaint with Hungry Jack's
1) Speak to a manager in-store (fastest fix)
If something’s wrong with your order (missing items, cold food, incorrect burger), politely ask for the manager on duty while you’re still there. Hungry Jack’s recommends raising issues during your visit, and managers can usually replace items or sort a remedy immediately.
2) Call the customer service hotline (best if you’ve already left)
Call 1300 852 326 (free call) to lodge a complaint with the national customer care team. Share the store location, date/time, what happened, and what outcome you want. Ask for a reference number.
3) Use the online feedback form (good written record)
Submit your complaint via Hungry Jack’s “Contact Us” / feedback options. This is useful when you want everything documented and easy to follow up.
4) Email your complaint (ideal for photos/receipts)
Email HJ.CustomerService@hungryjacks.com.au and include your order details, store, date/time, and a clear description of what went wrong. Attach photos of the food/receipt if relevant.
5) App orders
If your issue relates to an app order (wrong charge, order not processed, missing rewards), include that detail in your complaint so it’s routed correctly. If you can, include screenshots or the order confirmation.
Tip: Keep it simple and specific: what happened, where/when, and what would make it right (refund, replacement, voucher).
Acknowledgement and logging
Your complaint is typically logged by the customer service team. If you call, you can request a reference number. If you use the form or email, you should receive acknowledgement in writing.
Expected response time
Hungry Jack’s says it aims to resolve complaints usually within 48 hours, and that escalated matters may take up to 72 hours.
Who handles it
Complaints are handled by the customer service team and may be forwarded to the relevant restaurant manager or regional team when the issue is store-specific.
Common resolution outcomes
You’ll usually see one (or a combination) of: an apology, a replacement meal, a refund, or vouchers as a goodwill gesture - depending on the issue and evidence provided.
Common complaints against Hungry Jack's
- Incorrect orders or missing items (drive-thru, dine-in, takeaway)
- Food quality issues (cold, stale, undercooked, “not as advertised”)
- Slow service and long waits
- Customer service issues (rude, dismissive, or unhelpful interactions)
- App / digital ordering problems (charges, order glitches, promo issues)
Hungry Jack's complaints submitted through Ajust
I chose Hungry Jack’s because of the way the Whopper Aussie and Tropical were advertised, especially the sizzling bacon. Instead, I was served cold ham, which felt like misleading advertising. I ordered three meals based on that promise and left feeling disappointed and misled. I’ve lodged a formal complaint because the product simply didn’t match what was promoted. - Robert
I’m making a complaint about the ordering machines at Hungry Jack’s because the whole process feels unnecessarily frustrating. There were no clear instructions, no ingredient information, and I even had to scan a QR code just to get a receipt. It feels like real customer service has been replaced with confusing tech, and it’s made the experience far worse. - Andrew
I ordered a Hungry Jack’s burger expecting it to look like the one in the ads, but what arrived was nothing like the photos. The quality was poor, and it felt misleading compared to how it’s promoted on TV. For the price I paid, I was genuinely disappointed, which is why I decided to submit a complaint. - Jenni
I’m submitting a complaint about being overcharged at Hungry Jack’s in Mirrabooka. The menu board showed my iced coffee at $5, but the receipt charged $5.60, and staff admitted the board and till had different prices. On top of that, we waited 20 minutes, the chips were dry, and the drink was mostly ice. It felt careless and unfair. - Stella
How other consumers Hungry Jack's complaints got resolved
Drive-thru order mistake fixed on the next visit. A customer called the store after discovering missing items and the wrong burgers, and the manager arranged a replacement order to be provided fresh on the customer’s next visit.
Food quality issue resolved with a refund and vouchers. A customer reported an undercooked item in-store, received a refund, and later followed up through customer service with photos and receipt details so the issue could be investigated and compensation provided.
Rude staff experience addressed after escalation. A customer submitted a detailed complaint describing what was said and when it happened, and management followed up with an apology and confirmation that the store team would be coached.
1) Follow up using your reference details
If you haven’t heard back within the stated timeframe, call 1300 852 326 and reference your earlier complaint (store, date, time, and any reference number).
2) Ask for a supervisor or higher review
If the first response doesn’t resolve your issue, ask for the complaint to be escalated internally for a higher-level review.
3) Escalate in writing for clarity
Send a follow-up email to HJ.CustomerService@hungryjacks.com.au with a short timeline of what happened and what outcome you’re seeking.
4) If needed, escalate externally
If you believe you’re entitled to a remedy (e.g., charged for items not received) and Hungry Jack’s won’t resolve it, consider the external options below.
ACCC (Australian Consumer Law guidance and reporting)
If a business won’t respond or fix a consumer issue, the ACCC provides guidance on next steps and how to approach resolution.
State/territory consumer agencies (Fair Trading / Consumer Affairs)
For individual dispute support or mediation, contact your state consumer protection body (e.g., NSW Fair Trading).
Food safety concerns
For serious hygiene or food safety issues, contact your local council or your state food authority.
- Hungry Jack’s Contact Us: https://www.hungryjacks.com.au/contact-us
- Hungry Jack’s Feedback page: https://www.hungryjacks.com.au/feedback
- Customer service hotline (free call): 1300 852 326
- Customer service email: HJ.CustomerService@hungryjacks.com.au
- ACCC – Contact us or report an issue: https://www.accc.gov.au/about-us/contact-us-or-report-an-issue
- ACCC – Contacting a business to fix a problem: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/contacting-a-business-to-fix-a-problem
- NSW Fair Trading – Complaints and enquiries: https://www.nsw.gov.au/departments-and-agencies/fair-trading/complaints-and-enquiries
Hungry Jack's Complaints FAQs
Can I get a refund from Hungry Jack’s if my order was wrong or missing items?
Hungry Jack’s usually offers a refund, replacement meal, or vouchers if your order was incorrect or missing items. The outcome depends on what happened and the evidence you provide, such as your receipt, photos, and order details. For the fastest fix, speak to the manager in-store before you leave. If you’ve already left, call 1300 852 326 or email HJ.CustomerService@hungryjacks.com.au and clearly state what would make it right.
How long does Hungry Jack’s take to respond to a complaint?
Hungry Jack’s aims to resolve complaints within 48 hours, with escalated matters potentially taking up to 72 hours. After you submit a complaint by phone, email, or online form, it is logged by the customer service team and may be forwarded to the relevant restaurant manager. If you do not hear back within the stated timeframe, follow up using your reference number to keep your complaint moving.
What should I include in a Hungry Jack’s complaint to get a faster resolution?
A strong Hungry Jack’s complaint should clearly state what happened, where and when it occurred, and the outcome you want. Include the store location, date and time, order details, and attach photos or receipts if relevant. Being specific about whether you’re seeking a refund, replacement, or voucher makes it easier for the customer service team to assess and resolve your issue quickly.
What can I do if Hungry Jack’s ignores my complaint or refuses to fix the issue?
If Hungry Jack’s does not resolve your complaint, you can escalate internally or contact a consumer protection body. First, follow up via 1300 852 326 or email with your reference details and request a higher-level review. If you believe you are entitled to a remedy under Australian Consumer Law, you can seek guidance from the ACCC or contact your state agency, such as NSW Fair Trading, for dispute support or mediation.
You’ve done your part, now it’s time to hold Hungry Jack's accountable.
Take the final step and submit a complaint that gets seen and responded to.