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Australian Retirement Trust (ART)
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Australian Retirement Trust (ART)
Complaints

The best way to resolve complaints with
Australian Retirement Trust (ART)

Australian Retirement Trust (ART) is a leading provider of retirement solutions in Australia. With a focus on delivering quality services, ART offers a range of options for individuals seeking retirement planning assistance. From superannuation funds to investment strategies, ART aims to address common concerns such as financial security and long-term stability. With a commitment to impartiality, ART strives to provide reliable and trustworthy advice to help individuals navigate the complexities of retirement planning.

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Australian Retirement Trust (ART)

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Australian Retirement Trust (ART)

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Australian Retirement Trust (ART)

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Australian Retirement Trust (ART)
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COMPLAINTS SENT THROUGH AJUST

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Other

Delayed dasp payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Macdonald Tatenda
Delayed dasp payment

Macdonald Tatenda

June 19, 2024

Jeopardized planning, incurred expenses

Outcome Sought

Apology

Compensation

Other

Other

Delayed transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne
Delayed transfer

Anne

May 30, 2024

Money not received

Outcome Sought

Apology

Compensation

Other

Other

Delay in payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darryn
Delay in payment

Darryn

Stressful, urgent need for medicine

Outcome Sought

Apology

Compensation

Other

Other

Phone lines down

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roslyn
Phone lines down

Roslyn

Unable to get account balance

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Australian Retirement Trust (ART)

To Listen

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Do you manage complaints for
Australian Retirement Trust (ART)
?
Other

Delayed dasp payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Macdonald Tatenda

Macdonald Tatenda

June 19, 2024

Delayed dasp payment by australian retirement trust, lack of communication, seeking swift resolution and proof of payment.
I was a member of Australian Retirement Trust and have spent over 60 days waiting for my DASP payment since my application on 18 April 2024. After submission of all required documents I had to follow up after the stipulated time of 10 days to get information about my payment. Emails and requests for contact were not returned either. After many calls and enquiries , I was informed about my bank rejecting the payment on the 6th of June after persistently asking for a swift payment confirmation reference. ART did not even send me proof of payment. I had to ask for it, My bank asked for a swift transfer confirmation to trace the payment which they claimed to have paid but they failed to provide , only an email stating the transfer which is not proof enough. I was left with unanswered questions if the payment was really done. Was asked to resend new banking details of a different account, I obliged and sent on the 6 th of June and was told it was not going to take long but it now i don't have a written resolution about my payment progress. Goal posts are changed everyday as i chase my payment. This is not what they said the do according to their policies. It has jeopardized my planning and caused lots of expenses on me as i am calling international every other day. i have reference for my case 4089590 and chat reference 2001288957. All I need is for my payout to be made asas so I can progress with my life
Other

Delayed transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne

Anne

May 30, 2024

Customer is complaining about a delayed $15,000 transfer from australian retirement trust and is seeking an apology and resolution.
It has been five days ( Saturday Sunday and three business days ) since last Friday that I requested to transfer $15,000 into our nominated account and it still is not there. What is happening ?
Other

Delay in payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darryn

Darryn

Customer experiencing delays and lack of communication from australian retirement trust regarding early release of super due to medical reasons.
I applied for early release of super, was approved due to medical reasons and was told it would be 5 -10 days last Thursday 15th March to hit my account. Due to needing urgent medicine they told me it would go through urgently and after ringing them Friday, the claims manager told me he would ring me Monday morning with processing details and asked me if I would make it through the weekend without medicine!! No phone call so rang Monday about 4 times, emailed as well to get a claims manager to ring me so I knew what was going on. Told that someone would ring me by lunch Tuesday, no phone call. Was then told by email no phone call that the money would go through as a priority payment and would be in my account by lunchtime today Tuesday 19th March 2024 by email at 8.14am by a claims manager but no money in my account. Cannot get through to any claims manager and was hung up on twice today after waiting for an hour both times, then told that all phones dropped out twice today, after requesting a trace on my money, yet no one rang me back to apologise or to reconnect and let me know the trace of the money to date. I rang back and was told that it would be there Thursday or Friday into my account and basically refused to do a trace on the money why would they not do a trace? Whole experience has been stressful, it's my money but they act like it's there's, have spent all my time ringing them to be told they will ring back but don't, why am I being lied to. If all calls are being recorded this will be evidence within itself, all calls and duration are on my phone. And when I went to complaints department I got customer service again telling me they couldn't direct my call to them and they would relay my complaint... Unbelievable.
Other

Phone lines down

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roslyn

Roslyn

Customer unable to access account balance due to phone lines being down, requesting assistance.
I am urgently trying to get an account balance on my super, but all phone lines are down. What can I do?

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Australian Retirement Trust (ART)

The best way to resolve an issue with 

Australian Retirement Trust (ART)

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Australian Retirement Trust (ART)
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Australian Retirement Trust (ART)

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Australian Retirement Trust (ART)
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Australian Retirement Trust (ART)
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Resolving issues with Ajust

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You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

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Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

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