Company won’t refund you? We escalate until they do
We take over your refund and escalate it through the right channels, until you get your money back.
What has happened?
or tell us in your own words
As featured in
Why we get your money back
They count on you giving up. We won't let that happen.
Companies stall because they know most people give up. We know each company's escalation path, from the right contact to your bank, Fair Trading or the ombudsman, and we follow it through until the money's back in your account.
Free to chat.
Risk-free to resolve.
Chat with our AI agent for free.
We charge a low fee (usually 10%) if we take on your case.
100% money-back guarantee
Questions, answered.
Everything you need to know about how Ajust works, what it costs and what happens after you start a case.
What does it cost?
It’s free to tell us what happened. We only charge a fee if we take on your case.
Our fee is a share of the money we recover for you, usually 10%.
You will always see and agree to the fee before we begin. If we do not achieve the agreed outcome, you get your money back.
Is it AI or humans?
Both. Every case is monitored by our team in Sydney, who review cases daily, spot potential issues and step in when needed.
Our AI does the chasing around the clock: contacting the business, following up on schedule and identifying when and how to escalate. That’s why your case never goes quiet.
Is my information safe?
Yes. We only ask for the minimum information needed to move your case forward. We will never ask for passwords, PINs or bank account numbers.
Payments are processed through Stripe, so Ajust does not see or store your card details.
What if it does not work?
Most cases are successful. But if we cannot achieve the outcome agreed at the start of your case, you get your money back.
Where it makes sense, we will also point you towards other options you can pursue yourself.
How long does it take?
Most cases are completed within two weeks, although timing depends on the issue and how quickly the business responds.
We follow up on a set schedule, handle the back and forth and keep chasing so your case does not quietly stall.
Is Ajust a legal service?
No. Ajust is a consumer advocacy service. We understand consumer rights and use them to escalate with businesses on your behalf, but we are not lawyers and cannot provide legal advice.
For complex legal matters, we will recommend that you speak with a qualified lawyer.
Ready to stop chasing the complaint?
Tell us what happened. We take over your refund and escalate it until you get your money back.