Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
Resolve your complaint
It only takes 2 minutes!
Billing issue with bank, refund and apology requested.
Compensation
Apology
Submit a complaint
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Complaints we’ve resolved recently

No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Retail

Double charged for one top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Céline
Double charged for one top
Sandro Paris
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Submitted for

Céline

Closed

July 15, 2024

Retail

Activation problem

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Activation problem
Big W
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Submitted for

Kevin

Closed

July 16, 2024

Other

Check 4wd system warning light

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Colin
Check 4wd system warning light
LDV Automotive
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Submitted for

Colin

Closed

July 16, 2024

Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Customer service
ING
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Submitted for

Michael

Closed

July 16, 2024

Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Customer service
ING
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Submitted for

Michael

Closed

July 16, 2024

Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Customer service
ING
ticket icon

Submitted for

Michael

Closed

July 16, 2024

Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Customer service
ING
ticket icon

Submitted for

Michael

Closed

July 16, 2024

Banking

Payment taken after refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sheela
Payment taken after refund
Afterpay
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Submitted for

Sheela

Closed

July 16, 2024

Retail

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Rude customer service
Kmart
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Submitted for

Liz

Closed

July 16, 2024

Retail

Missing gift card

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Missing gift card
Amart Furniture
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Submitted for

Michelle

Closed

July 16, 2024

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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GET AN OUTCOME

Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

Get Started
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Cadbury
Cadbury
Cadbury
Coles
Coles
Coles
Couriers Please
Couriers Please
Couriers Please
Cricket Australia
Cricket Australia
Cricket Australia
DHL
DHL
DHL
EnergyAustralia
EnergyAustralia
EnergyAustralia
Europcar
Europcar
Europcar
Fastway
Fastway
Fastway
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Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.