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Complaints we’ve resolved

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Do you have a complaint related to this issue?
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Telco

Call connectivity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Call connectivity
Kogan Mobile
ticket icon

Submitted for

Matthew

Closed

Telco

Internet connection dropped out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ricky
Internet connection dropped out
NBN
ticket icon

Submitted for

Ricky

Closed

Banking

Unauthorized transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Slakchith
Unauthorized transactions
CBA
ticket icon

Submitted for

Slakchith

Closed

Banking

Account requirement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharyn
Account requirement
CBA
ticket icon

Submitted for

Sharyn

Closed

Other

Access taken away

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Belinda
Access taken away
Revo Fitness
ticket icon

Submitted for

Belinda

Closed

February 20, 2024

Telco

Recharged without notice

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
HAOYUE
Recharged without notice
Lebara
ticket icon

Submitted for

HAOYUE

Closed

Retail

Missing handle

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gayle
Missing handle
Bunnings
ticket icon

Submitted for

Gayle

Closed

Retail

Broken chassis welds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kate
Broken chassis welds
Bunnings
ticket icon

Submitted for

Kate

Closed

February 19, 2024

Telco

Account not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jane
Account not working
Foxtel
ticket icon

Submitted for

Jane

Closed

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Not working
NBN
ticket icon

Submitted for

Paul

Closed

Retail

Refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Olga
Refund
Coles
ticket icon

Submitted for

Olga

Closed

Telco

Fiji number not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dipti
Fiji number not working
Vodafone
ticket icon

Submitted for

Dipti

Closed

Telco

No internet connection until fibre upgrade

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
No internet connection until fibre upgrade
Tangerine Telecom
ticket icon

Submitted for

Robert

Closed

Other

Received wrong product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vanda
Received wrong product
Sterling Vitamins
ticket icon

Submitted for

Vanda

Closed

Telco

Caller id disconnected

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Caller id disconnected
Telstra
ticket icon

Submitted for

Anthony

Closed

February 17, 2024

Telco

Intermittent connection, low speeds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hamd
Intermittent connection, low speeds
NBN
ticket icon

Submitted for

Hamd

Closed

Banking

Account closure and missing money

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Colin
Account closure and missing money
Macquarie Bank
ticket icon

Submitted for

Colin

Closed

General

No taxi arrived

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nove
No taxi arrived
13cabs
ticket icon

Submitted for

Nove

Closed

Other

Booking error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
FERUCIO
Booking error
Flight Centre
ticket icon

Submitted for

FERUCIO

Closed

Retail

Refund request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carol
Refund request
Kogan
ticket icon

Submitted for

Carol

Closed

Other

Refused payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Refused payment
Coast Community Connections (CCCL)
ticket icon

Submitted for

Robert

Closed

Retail

Refund not arrived

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Xingchen
Refund not arrived
Kogan
ticket icon

Submitted for

Xingchen

Closed

Banking

Difficulty with logging in

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Difficulty with logging in
Latitude Financial
ticket icon

Submitted for

Robert

Closed

Other

Cold chips and subpar rippa roll

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ed
Cold chips and subpar rippa roll
Red Rooster
ticket icon

Submitted for

Ed

Closed

Telco

Cable hanging down

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerald
Cable hanging down
NBN
ticket icon

Submitted for

Gerald

Closed

Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janice
Internet not working
TPG
ticket icon

Submitted for

Janice

Closed

Retail

Full of holes

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stuart
Full of holes
Coles
ticket icon

Submitted for

Stuart

Closed

Other

Damage during delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pavneesh
Damage during delivery
The Good Guys
ticket icon

Submitted for

Pavneesh

Closed

Other

False advertising

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda
False advertising
Myer
ticket icon

Submitted for

Linda

Closed

Retail

Shattered glass top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Shattered glass top
Bunnings
ticket icon

Submitted for

Kim

Closed

Retail

Overcharge on receipt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sigrid
Overcharge on receipt
Coles
ticket icon

Submitted for

Sigrid

Closed

February 20, 2024

Banking

Fraudulent transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rodney
Fraudulent transaction
Westpac
ticket icon

Submitted for

Rodney

Closed

Retail

Crashing and slow

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa
Crashing and slow
Officeworks
ticket icon

Submitted for

Melissa

Closed

Telco

Cut cable

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Cut cable
Telstra
ticket icon

Submitted for

Greg

Closed

February 19, 2024

Banking

Payment decline

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Azara
Payment decline
Cigno Loans
ticket icon

Submitted for

Azara

Closed

February 9, 2024

Retail

Worst service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brad
Worst service
Amart Furniture
ticket icon

Submitted for

Brad

Closed

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gabrielle
Brisbane City Council
ticket icon

Submitted for

Gabrielle

Closed

February 18, 2024

Telco

Call and text not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madad
Call and text not working
Vodafone
ticket icon

Submitted for

Madad

Closed

Telco

Unable to log in

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stanley
Unable to log in
TPG
ticket icon

Submitted for

Stanley

Closed

Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Malcolm
Billing
TPG
ticket icon

Submitted for

Malcolm

Closed

Retail

Lack of service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Lack of service
Officeworks
ticket icon

Submitted for

Dianne

Closed

Retail

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Unauthorized charge
Kogan
ticket icon

Submitted for

Sandra

Closed

February 21, 2024

Telco

Not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shruti
Not received
Lebara
ticket icon

Submitted for

Shruti

Closed

Retail

Gender neutrality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Gender neutrality
Mecca
ticket icon

Submitted for

Jackson

Closed

Telco

Pathetic dialling

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raymond
Pathetic dialling
Vodafone
ticket icon

Submitted for

Raymond

Closed

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cheryl
Not working
Telstra
ticket icon

Submitted for

Cheryl

Closed

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Akashdeep
Not working
Telstra
ticket icon

Submitted for

Akashdeep

Closed

February 7, 2024

Banking

Stopped working for online transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dana
Stopped working for online transactions
Bank Australia
ticket icon

Submitted for

Dana

Closed

Telco

Out of service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Huiyu
Out of service
Lebara
ticket icon

Submitted for

Huiyu

Closed

Energy

Meter reading error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
BERNADETTE
Meter reading error
Energex
ticket icon

Submitted for

BERNADETTE

Closed

February 16, 2024

Telco

Faulty equipment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lucy
Faulty equipment
Vodafone
ticket icon

Submitted for

Lucy

Closed

Telco

Missing modem return

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hellenia
Missing modem return
Dodo
ticket icon

Submitted for

Hellenia

Closed

Telco

Appointment cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Appointment cancellation
NBN
ticket icon

Submitted for

Grant

Closed

Telco

Cancel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Cancel
Foxtel
ticket icon

Submitted for

David

Closed

Retail

Recurring payment without consent

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katherine
Recurring payment without consent
Kogan
ticket icon

Submitted for

Katherine

Closed

Retail

Can't refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ayushi
Can't refund
Officeworks
ticket icon

Submitted for

Ayushi

Closed

February 16, 2024

Telco

Sim activation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Srut
Sim activation
TPG
ticket icon

Submitted for

Srut

Closed

Telco

Connection problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Suzanne
Connection problems
Dodo
ticket icon

Submitted for

Suzanne

Closed

February 11, 2024

Retail

Delayed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeannie
Delayed delivery
Kogan
ticket icon

Submitted for

Jeannie

Closed

Other

No access to tickets

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heather
No access to tickets
Ticketek
ticket icon

Submitted for

Heather

Closed

Telco

Adding to ipad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harry
Adding to ipad
Kogan Mobile
ticket icon

Submitted for

Harry

Closed

Banking

Unauthorized repayment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sean
Unauthorized repayment
Cigno Loans
ticket icon

Submitted for

Sean

Closed

Telco

Cancellation delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joe
Cancellation delay
Optus
ticket icon

Submitted for

Joe

Closed

Telco

Outrage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mustafa
Outrage
Optus
ticket icon

Submitted for

Mustafa

Closed

Telco

No internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
No internet
TPG
ticket icon

Submitted for

Stephanie

Closed

Banking

Profile not updated

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maree
Profile not updated
Cigno Loans
ticket icon

Submitted for

Maree

Closed

Other

Cancelled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Noel
Cancelled
Red Rooster
ticket icon

Submitted for

Noel

Closed

Airline

Cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karisha
Cancellation
Bonza
ticket icon

Submitted for

Karisha

Closed

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tamara
Not working
TPG
ticket icon

Submitted for

Tamara

Closed

Other

Unfriendly staff

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Choong
Unfriendly staff
Cotton On
ticket icon

Submitted for

Choong

Closed

Other

Refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shafiullah
Refund delay
Flight Centre
ticket icon

Submitted for

Shafiullah

Closed

Telco

Opticom box not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mahir
Opticom box not working
Opticomm
ticket icon

Submitted for

Mahir

Closed

February 14, 2024

Telco

Slow speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MC
Slow speed
Vodafone
ticket icon

Submitted for

MC

Closed

Telco

Upgrade

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Upgrade
Foxtel
ticket icon

Submitted for

Phillip

Closed

Energy

Frequent and disruptive outages

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Scott hodder
Frequent and disruptive outages
SA Power Networks
ticket icon

Submitted for

Scott hodder

Closed

Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeleine
Internet not working
Telstra
ticket icon

Submitted for

Madeleine

Closed

Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Internet not working
Telstra
ticket icon

Submitted for

Jackson

Closed

Telco

Prepaid expiring notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Prepaid expiring notification
Telstra
ticket icon

Submitted for

David

Closed

Telco

Wrong email

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackie
Wrong email
Kogan Mobile
ticket icon

Submitted for

Jackie

Closed

Other

Discolouration and feel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jodie
Discolouration and feel
Lindt
ticket icon

Submitted for

Jodie

Closed

February 20, 2024

Other

Parking ticket validation delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Parking ticket validation delay
ticket icon

Submitted for

John

Closed

Telco

I paid mobile plan but can not use

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jenny
I paid mobile plan but can not use
Kogan Mobile
ticket icon

Submitted for

Jenny

Closed

Banking

Outstanding bill not fixed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Outstanding bill not fixed
ticket icon

Submitted for

Michael

Closed

Retail

Missing items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Izumi
Missing items
Coles
ticket icon

Submitted for

Izumi

Closed

Other

Delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Trevor
Delivery
Aramex
ticket icon

Submitted for

Trevor

Closed

Retail

Defective

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Frank
Defective
EB Games
ticket icon

Submitted for

Frank

Closed

Banking

Missed payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nikolas
Missed payment
Afterpay
ticket icon

Submitted for

Nikolas

Closed

Retail

Charged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Martin
Charged
Kogan
ticket icon

Submitted for

Martin

Closed

February 20, 2024

Energy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ruth
Red Energy
ticket icon

Submitted for

Ruth

Closed

February 19, 2024

Telco

Not receiving on fetch box

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Not receiving on fetch box
Dodo
ticket icon

Submitted for

Karen

Closed

Telco

Dead phone line

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stewart
Dead phone line
Optus
ticket icon

Submitted for

Stewart

Closed

General

Wrong vehicle provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Wrong vehicle provided
13cabs
ticket icon

Submitted for

Greg

Closed

Banking

Purchase issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Purchase issue
CBA
ticket icon

Submitted for

David

Closed

February 5, 2024

Telco

Can not make phone calls

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cindy
Can not make phone calls
Vodafone
ticket icon

Submitted for

Cindy

Closed

Banking

Refund not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jonnalee
Refund not received
ANZ
ticket icon

Submitted for

Jonnalee

Closed

Retail

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jean
Unauthorized charge
Kogan
ticket icon

Submitted for

Jean

Closed

February 6, 2024

Telco

Bad 4g mobile signal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
Bad 4g mobile signal
Telstra
ticket icon

Submitted for

Jeffrey

Closed

Telco

5g not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rowan
5g not available
Optus
ticket icon

Submitted for

Rowan

Closed

Energy

Believe bill was never delivered.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda and Richard
Believe bill was never delivered.
Red Energy
ticket icon

Submitted for

Linda and Richard

Closed

Telco

Lost wifi

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Collette
Lost wifi
TPG
ticket icon

Submitted for

Collette

Closed

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

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We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

Thank you! Your submission has been received!
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Allianz
Allianz
Allianz
Amart Furniture
Amart Furniture
Amart Furniture
BP
BP
BP
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
Big W
Big W
Big W
Bonza
Bonza
Bonza
Bupa
Bupa
Bupa
CBA
CBA
CBA
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Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.