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Complaints we’ve resolved

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Energy

Feed in tariffs not shown on bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lois
Feed in tariffs not shown on bill
ticket icon

Submitted for

Lois

Closed

December 7, 2023

Telco

No data connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
No data connection
ticket icon

Submitted for

Robert

Closed

December 7, 2023

Banking

Missing transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Beverley
Missing transfer
ticket icon

Submitted for

Beverley

Closed

December 6, 2023

Telco

Cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Priti
Cancellation
ticket icon

Submitted for

Priti

Closed

December 8, 2023

Telco

Commentators talking over song

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Oaul
Commentators talking over song
ticket icon

Submitted for

Oaul

Closed

December 4, 2023

Telco

Cancellation and installation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Irina
Cancellation and installation
ticket icon

Submitted for

Irina

Closed

December 9, 2023

Telco

Cancel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cameron
Cancel
ticket icon

Submitted for

Cameron

Closed

December 9, 2023

Airline

Refund discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alysia
Refund discrepancy
ticket icon

Submitted for

Alysia

Closed

November 30, 2023

Telco

Lost internet connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marilyn
Lost internet connection
ticket icon

Submitted for

Marilyn

Closed

December 4, 2023

Telco

No connection

Thankyou for your help much appreciated
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda
No connection
ticket icon

Submitted for

Linda

Closed

December 5, 2023

Telco

Need new modem

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bernard
Need new modem
ticket icon

Submitted for

Bernard

Closed

December 5, 2023

Telco

Dropping out regularly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Malcolm
Dropping out regularly
ticket icon

Submitted for

Malcolm

Closed

December 6, 2023

Telco

Fetch box not returned

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jarod
Fetch box not returned
ticket icon

Submitted for

Jarod

Closed

December 7, 2023

Banking

Disappointing customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geberew
Disappointing customer service
ticket icon

Submitted for

Geberew

Closed

December 4, 2023

Telco

No internet connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debora
No internet connection
ticket icon

Submitted for

Debora

Closed

December 5, 2023

Banking

Multiple unauthorized transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harry
Multiple unauthorized transactions
ticket icon

Submitted for

Harry

Closed

November 30, 2023

Other

Contaminated cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lorraine
Contaminated cheese
ticket icon

Submitted for

Lorraine

Closed

November 30, 2023

Retail

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Delivery delay
ticket icon

Submitted for

Mark

Closed

November 29, 2023

Telco

Cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barbara
Cancellation
ticket icon

Submitted for

Barbara

Closed

December 5, 2023

Telco

No nbn as a TPG subscriber

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maureen
No nbn as a TPG subscriber
ticket icon

Submitted for

Maureen

Closed

December 9, 2023

Telco

Canceled service still charged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rafi
Canceled service still charged
ticket icon

Submitted for

Rafi

Closed

November 28, 2023

Telco

Website not working

Great service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cameron
Website not working
ticket icon

Submitted for

Cameron

Closed

November 28, 2023

Telco

Increase in bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susanna
Increase in bill
ticket icon

Submitted for

Susanna

Closed

December 1, 2023

Telco

No service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darryl
No service
ticket icon

Submitted for

Darryl

Closed

December 7, 2023

Telco

Deported

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jenny
Deported
ticket icon

Submitted for

Jenny

Closed

December 7, 2023

Telco

Recharge not successful

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Recharge not successful
ticket icon

Submitted for

Kevin

Closed

December 7, 2023

Telco

Internet not connecting

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kien-Hai
Internet not connecting
ticket icon

Submitted for

Kien-Hai

Closed

November 30, 2023

Banking

Order not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Order not received
ticket icon

Submitted for

Kim

Closed

November 30, 2023

Banking

Account termination without notification

I recently had a dispute with my bank and decided to lodge a complaint via Ajust. I’ve got to say they were very professional as I received a call from Jackson the very next morning and my dispute was resolved shortly after. I would definitely recommend Ajust if anyone has a problem with their bank.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas
Account termination without notification
ticket icon

Submitted for

Douglas

Closed

December 6, 2023

Other

Skin peeling off

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeanne
Skin peeling off
ticket icon

Submitted for

Jeanne

Closed

November 26, 2023

Banking

Cancelled cards

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charlotte
Cancelled cards
ticket icon

Submitted for

Charlotte

Closed

November 27, 2023

Other

Detour inconvenience

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
Detour inconvenience
ticket icon

Submitted for

Annette

Closed

December 4, 2023

Banking

Double charging and account hold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
Double charging and account hold
ticket icon

Submitted for

Tony

Closed

November 24, 2023

Energy

Not receiving statements

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Not receiving statements
ticket icon

Submitted for

Greg

Closed

November 27, 2023

Telco

Porting landline number

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Josef
Porting landline number
ticket icon

Submitted for

Josef

Closed

November 28, 2023

Energy

Unrealistic bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tamara
Unrealistic bill
ticket icon

Submitted for

Tamara

Closed

November 28, 2023

Energy

Account removal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Van
Account removal
ticket icon

Submitted for

Van

Closed

November 25, 2020

Telco

Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Outage
ticket icon

Submitted for

Dianne

Closed

November 22, 2023

Telco

Payment

They got in touched with me very quickly they could not resolve all of my issues due to decisions made higher up in the chain of management and not in their control
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marilyn
Payment
ticket icon

Submitted for

Marilyn

Closed

November 22, 2023

Telco

Nation wide outage

Ajust was so easy to file a complaint with. And it meant I didn't have to wait on phone for a response. Someone got in touch fast and then I could resolve issue fast. Great company I will use in future.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jessica
Nation wide outage
ticket icon

Submitted for

Jessica

Closed

November 23, 2023

Other

Picture interference

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raymond
Picture interference
ticket icon

Submitted for

Raymond

Closed

November 24, 2023

Telco

No land line

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Suzanne
No land line
ticket icon

Submitted for

Suzanne

Closed

November 27, 2023

Other

Parking breach

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tai-loy
Parking breach
ticket icon

Submitted for

Tai-loy

Closed

November 30, 2023

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Not working
ticket icon

Submitted for

Robert

Closed

November 30, 2023

Other

Fault with third party apps

ajust helped me to resolve my complaint very easy to use thanks.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brian
Fault with third party apps
ticket icon

Submitted for

Brian

Closed

December 1, 2023

Banking

Personal information breach

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ryan
Personal information breach
ticket icon

Submitted for

Ryan

Closed

November 30, 2023

Telco

Unsatisfactory installation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Unsatisfactory installation
ticket icon

Submitted for

Liz

Closed

November 30, 2023

Other

Remote control button

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ruth
Remote control button
ticket icon

Submitted for

Ruth

Closed

November 24, 2023

Telco

FTTP upgrade

Posted my NBN complaint and Adjust forwarded it and kept me informed throughout the process 👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lawrence
FTTP upgrade
ticket icon

Submitted for

Lawrence

Closed

November 27, 2023

Banking

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
ticket icon

Submitted for

Elizabeth

Closed

November 27, 2023

Telco

Issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Terry
Issues
ticket icon

Submitted for

Terry

Closed

November 24, 2023

Telco

Internet service not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Internet service not working
ticket icon

Submitted for

Mark

Closed

November 21, 2023

Other

Misleading vip parking ticket

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua
Misleading vip parking ticket
ticket icon

Submitted for

Joshua

Closed

November 29, 2023

Energy

Grant application may be denied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raquel
Grant application may be denied
ticket icon

Submitted for

Raquel

Closed

November 29, 2023

Telco

Stopped

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherryl
Stopped
ticket icon

Submitted for

Cherryl

Closed

November 29, 2023

Telco

Planned maintenance causing internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie and Warren
Planned maintenance causing internet outage
ticket icon

Submitted for

Julie and Warren

Closed

November 29, 2023

Retail

Rash from sofa

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Rash from sofa
ticket icon

Submitted for

John

Closed

November 29, 2023

Telco

Credit not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kimberley
Credit not received
ticket icon

Submitted for

Kimberley

Closed

November 30, 2023

Airline

Ff transfer delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Ff transfer delay
ticket icon

Submitted for

Mary

Closed

November 30, 2023

Other

Delivery issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danielle
Delivery issue
ticket icon

Submitted for

Danielle

Closed

December 1, 2023

Telco

Drops out, no service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Drops out, no service
ticket icon

Submitted for

Anthony

Closed

December 1, 2023

Telco

Price change without notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lizi
Price change without notification
ticket icon

Submitted for

Lizi

Closed

November 30, 2023

Retail

Miss diagnosis

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Miss diagnosis
ticket icon

Submitted for

Robert

Closed

December 5, 2023

Banking

Missing money

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julian
Missing money
ticket icon

Submitted for

Julian

Closed

December 8, 2023

Telco

Outage and internet downtime

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dylan
Outage and internet downtime
ticket icon

Submitted for

Dylan

Closed

December 8, 2023

Other

Loss of power to downstairs lighting circuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme
Loss of power to downstairs lighting circuit
ticket icon

Submitted for

Graeme

Closed

December 9, 2023

Retail

False advertising

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William
False advertising
ticket icon

Submitted for

William

Closed

November 22, 2023

Airline

Refund or credit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Belinda
Refund or credit
ticket icon

Submitted for

Belinda

Closed

November 20, 2023

Other

Ordering two instead of one

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marion
Ordering two instead of one
ticket icon

Submitted for

Marion

Closed

November 22, 2023

Other

Commentators

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gayle
Commentators
ticket icon

Submitted for

Gayle

Closed

November 23, 2023

Telco

No internet connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise
No internet connection
ticket icon

Submitted for

Denise

Closed

November 23, 2023

Insurance

Monthly account not paid

Ajust solved my issues VERY QUICKLY thanks Ajust!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stuart
Monthly account not paid
ticket icon

Submitted for

Stuart

Closed

November 21, 2023

Other

Non-delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Philippa
Non-delivery
ticket icon

Submitted for

Philippa

Closed

November 22, 2023

Other

Order not received

Ajust were great in resolving my issue of not receiving an order from a supplier. Easy process with great follow up and communication.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Simon
Order not received
ticket icon

Submitted for

Simon

Closed

November 23, 2023

Other

Car broke down

Had a problem with my LDV under warranty was going to take two weeks to have the mercanic have a look got Ajust to help me the problem was sorted in a few days later got courtesy car and waiting for my car to be fixed
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Car broke down
ticket icon

Submitted for

John

Closed

November 24, 2023

Other

Non-delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alyssa
Non-delivery
ticket icon

Submitted for

Alyssa

Closed

November 25, 2023

Other

Inclement weather

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joanne
Inclement weather
ticket icon

Submitted for

Joanne

Closed

November 26, 2023

Energy

Bill delivery issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alicia
Bill delivery issue
ticket icon

Submitted for

Alicia

Closed

November 27, 2023

Banking

Unauthorized purchases

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Unauthorized purchases
ticket icon

Submitted for

Mark

Closed

November 28, 2023

Other

Refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roslyn
Refund
ticket icon

Submitted for

Roslyn

Closed

November 17, 2023

Other

Defective

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Defective
ticket icon

Submitted for

Rob

Closed

November 30, 2023

Other

Head and oil issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron
Head and oil issues
ticket icon

Submitted for

Aaron

Closed

November 29, 2023

Energy

Telephone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roberto
Telephone not answered
ticket icon

Submitted for

Roberto

Closed

November 30, 2023

Telco

Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rhys
Outage
ticket icon

Submitted for

Rhys

Closed

November 21, 2023

Insurance

Delayed settlement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Delayed settlement
ticket icon

Submitted for

Karen

Closed

November 29, 2023

Other

Super und payout

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harry
Super und payout
ticket icon

Submitted for

Harry

Closed

November 28, 2023

Telco

Outage and coverage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William
Outage and coverage
ticket icon

Submitted for

William

Closed

November 30, 2023

Other

Communication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anna
Communication
ticket icon

Submitted for

Anna

Closed

November 30, 2023

Telco

Pricing disparity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Pricing disparity
ticket icon

Submitted for

Sandra

Closed

November 29, 2023

Other

Poor window and oven cleaning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fiona
Poor window and oven cleaning
ticket icon

Submitted for

Fiona

Closed

November 30, 2023

Telco

Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Outage
ticket icon

Submitted for

Donna

Closed

December 2, 2023

Other

Alarmed emergency exit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua
Alarmed emergency exit
ticket icon

Submitted for

Joshua

Closed

December 2, 2023

Telco

Dropping out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christine
Dropping out
ticket icon

Submitted for

Christine

Closed

December 7, 2023

Telco

Billing cycle start date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Billing cycle start date
ticket icon

Submitted for

John

Closed

November 24, 2020

Telco

Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ysaline
Outage
ticket icon

Submitted for

Ysaline

Closed

November 20, 2023

Telco

Outage

Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Max
Outage
ticket icon

Submitted for

Max

Closed

November 20, 2023

Banking

Verification code not sent

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Verification code not sent
ticket icon

Submitted for

John

Closed

November 22, 2023

Banking

No returns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
No returns
ticket icon

Submitted for

Robert

Closed

November 21, 2023

Telco

Credit removed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Credit removed
ticket icon

Submitted for

Peter

Closed

November 23, 2023

Telco

National outage

Great service and followup
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
National outage
ticket icon

Submitted for

Michael

Closed

November 23, 2023

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
A flowchart of outcomes
GET AN OUTCOME

Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

Get Started
FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

Get Started
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

Ajust as on the phone

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

Thank you! Your submission has been received!
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Allianz
Allianz
Amart Furniture
Amart Furniture
Aramex
Aramex
BP
BP
Beyond Bank Australia
Beyond Bank Australia
Big W
Big W
Bonza
Bonza
Bupa
Bupa
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Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! Ajust is completely free for consumers.

How does Ajust make money?

Businesses pay Ajust to access our premium complaint management tools. We’re committed to providing free help to consumers, so we ask businesses to pick up the tab for their customers.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! You can always make a complaint directly to a business, but Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's all free for consumers.