Trying to cancel NAB? Avoid the runaround.
Can you cancel your NAB subscription? Check eligibility and conditions
NAB allows cancellation of most products at any time with no lock-in contracts on core services like transaction accounts and credit cards. Here’s what you need to know:
- Bank accounts: Can be closed anytime, provided there’s a $0 balance and no pending payments or cheques.
- Credit cards: Can be cancelled once the outstanding balance is cleared. Points and perks are forfeited on closure.
- Loans: Variable-rate loans can be closed once repaid. Fixed-rate loans may attract break costs.
- Term deposits: Early cancellation requires 31 days’ notice and forfeiture of part of your interest.
- Direct debits: You can cancel direct debits through NAB, but you’ll still need to notify the service provider.
In most cases, as long as your account is in good order, cancellation is allowed with no penalties.
How to cancel a NAB subscription, service or order
You can cancel NAB products via app, online banking, phone, or in-branch:
🔁 To cancel a bank account:
- Transfer remaining funds and ensure a $0 balance.
- Cancel any linked direct debits or PayIDs.
- Use NAB App → Messaging or Internet Banking secure chat to request closure.
- Alternatively, contact NAB by calling 13 22 65 or visit a branch.
💳 To cancel a NAB credit card:
- Pay off the balance completely.
- Redeem any remaining rewards points.
- Use the NAB App's “Close credit card account” feature or call NAB to close.
- Destroy the card once cancelled. Final statements may follow with any trailing interest.
🔁 To cancel direct debits:
- Identify the merchant and debit details.
- Use NAB’s Direct Debit Cancellation Form in Internet Banking or call to request a stop.
- Notify the merchant separately to formally cancel the subscription.
How long does a NAB cancellation take?
- Bank accounts and credit cards: Usually closed within 1–2 business days once the request is submitted and confirmed.
- Direct debits: Stop within 2 business days of your request.
- Loans: Allow 1–2 weeks for settlement if refinancing or discharging a home loan.
- Term deposits: Require 31 days’ notice for early closure.
🗓 Pro tips:
- Cancel before fee billing dates to avoid being charged.
- Allow time to download final statements – they’re accessible for a few months post-closure.
NAB cancellation fees and final charges – what to expect
NAB doesn’t charge exit fees for personal accounts or cards. However:
- Home loan discharges: May incur a discharge admin fee (~$300) and fixed-rate break costs.
- Term deposits: Lose part of your interest if withdrawn early.
- Credit card annual/monthly fees: Generally not refunded if charged already.
- Final interest or charges: Can appear on credit card statements after closure and still need to be paid.
Always confirm your final balance and any trailing charges before considering your account closed for good.
NAB cases submitted through Ajust
I didn’t get the verification letter from NAB while I was away-and without warning, they shut down all my accounts. Since then, I’ve been chasing them through branches, phones, emails… with no straight answer on when I’ll get my money back. Because of this, I had to survive Christmas on just my pension, with my savings locked away. - Janet
My business account was frozen without warning - NAB didn’t tell me the business had been deregistered and gave me no chance to sort it out with ASIC. Even after ASIC sent confirmation of the business being reinstated, NAB kept my account frozen and my funds in limbo. They’ve refused to return the money or transfer it to ASIC like they’re supposed to. - Tracey-Lee
When I tried to transfer $4,000 from my NAB savings account to Macquarie, NAB blocked my online banking. Now I can’t access my money and I have other payments due. It’s urgent and no one is helping me. - Barbara
NAB flagged a deposit into my account as fraud, and after removing the funds, they also held onto my work pay. I still haven’t received my wages or any refund. - Phillip
Consumer experiences with NAB cancellations
One user reported: “Closing via the NAB app was easy – the secure chat handled it in minutes.”
Another customer reported a positive experience, saying: “No fees for closing my account. Just transferred the balance out and done.”
A user had a negative experience, reporting: “Had a credit balance on my closed credit card and NAB didn’t contact me. Had to follow up months later.”
NAB Cancellation FAQs
Can I cancel my NAB account or credit card at any time?
Yes, most NAB accounts and credit cards can be cancelled anytime with no lock-in contracts. To close a bank account, you must clear the balance and cancel any pending payments. Credit cards require a $0 balance, and any unused points or perks will be forfeited. NAB allows cancellations via app, phone, or in-branch, making the process flexible and accessible.
Are there any fees or penalties when cancelling a NAB service?
NAB doesn’t charge exit fees for personal accounts or cards, but some exceptions apply. Home loans may incur discharge fees or fixed-rate break costs. Term deposits require 31 days’ notice for early withdrawal and will lose interest. Always check for final charges or trailing interest before assuming your account is fully closed.
How long does it take to cancel a NAB account or service?
Most NAB cancellations are processed within 1-2 business days, depending on the product. Direct debits typically stop within 48 hours, while loan settlements or term deposit closures can take up to 1-2 weeks. Plan ahead to avoid unwanted fees and ensure you receive final statements or refunds.
What’s the best way to cancel a NAB direct debit or subscription?
Use NAB’s Direct Debit Cancellation Form online or contact them directly, then inform the merchant. Stopping a direct debit through NAB doesn’t cancel the underlying service-you must notify the company charging you. Cancelling both sides ensures no future charges sneak through.
Tried to cancel but NAB made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.