Trying to cancel

7-Eleven

? Avoid the runaround.

 7-Eleven Australia provides various services, each with specific cancellation policies:

• My 7-Eleven App Account:
  You can cancel (delete) your My 7-Eleven loyalty account anytime by contacting customer service directly. Simply deleting the app won't cancel your account. Cancelling permanently disables login and forfeits unused rewards.
  
  
• 7-Eleven Fuel Price Lock:
  Fuel Price Locks can't be cancelled once activated, they automatically expire after 7 days if unused. There's no fee or cash value, just an expired discount opportunity.
  
  
• 7-Eleven Fuel Card (Business/Personal):
  Fuel Cards can be cancelled online or by phone at any time without penalty. However, outstanding balances must be settled upon cancellation.
  
  
• 7-Eleven Delivery (Third-party services):
  Cancellation rules for orders via Uber Eats or Menulog depend entirely on the third-party platform. Typically, cancellations are only permitted briefly after ordering.
  
  
• In-Store Purchases (Pay & Go):
  No cancellation or refunds for change-of-mind after purchase. Faulty or incorrect items can be refunded under consumer law.
  
  
• 7-Eleven Digital Wallet Balance:
  Unused wallet balances aren't refunded in cash but can be reimbursed via a 7-Eleven gift card upon request.
  

1. Prepare Your Details:
   Gather your email address, mobile number, and any membership IDs associated with your account.
   
   
2. Contact Customer Service:
   Send a clear cancellation request via email to 24-7customerservice@7eleven.com.au. Include your full name, associated email, and phone number.
   
   
3. Confirmation:
   Wait for confirmation from 7-Eleven. Deleting the app alone isn't sufficient, ensure you receive formal confirmation.
   
   

To Cancel a 7-Eleven Fuel Card or Account:

• Online via Account Portal:
  Log in to your account portal, select the relevant card/account, and choose "cancel" or "deactivate".
  
  
• Cancel by Phone:
  Call 7-Eleven Fuel Card Support on 1300 711 711 (Mon–Fri, 8:45am–7:00pm AEST). Verify your details, request cancellation, and get confirmation.
  
  
• Return/Destroy Cards:
  Destroy physical cards after cancellation.
  
  

To Cancel a Fuel Price Lock: No action is required. The lock automatically expires after 7 days if not redeemed.

Cancelling an In-Progress Pay & Go Transaction: You can't cancel Pay & Go transactions digitally after payment. For faulty items, request refunds in-store (no refunds for change of mind).

To Opt-Out of Marketing: Unsubscribe via the “unsubscribe” link in emails or adjust push notifications in your app settings.

• My 7-Eleven Account:
  No specific deadline. Cancellation is typically processed within a few business days.
  
  
• Fuel Price Lock:
  Automatically expires after exactly 7 days. No manual cancellation option.
  
  
• Fuel Card Cancellation:
  Immediate cancellation during business hours, otherwise, processed next business day. Urgent cancellations (lost/stolen cards) should be immediate.
  
  
• Third-party Delivery:
  Typically must cancel within minutes of placing the order to avoid charges. Check your third-party app for specifics.
  
  
• Returns/Refunds for Faulty Products:
  Process returns promptly. No fixed deadline, but timely action is advised.
  
  
• Bank Holds:
  Pre-authorisation holds from app purchases typically resolve within a few days. Follow up with your bank after a week if necessary.
  

 7-Eleven generally imposes no direct fees:

• My 7-Eleven Account: No fees. Unused rewards are forfeited.
  
  
• Fuel Price Lock: No charges. Unredeemed locks simply expire.
  
  
• Fuel Card: No cancellation fees. Outstanding balances must be paid.
  
  
• In-Store Refunds (Pay & Go): No cash refunds for electronic purchases. Refunds are processed back to the original card.
  
  
• Digital Wallet Balance: No fee. Reimbursement is via 7-Eleven gift card.
  
  
• Third-party Delivery: Potential fees charged by third-party services if cancelled late.
  
  

Overall, 7-Eleven cancellations are fee-free and straightforward.