Trying to cancel 7-Eleven? Avoid the runaround.
Can you cancel your 7-Eleven subscription? Check eligibility and conditions
7-Eleven Australia provides various services, each with specific cancellation policies:
- My 7-Eleven App Account:
You can cancel (delete) your My 7-Eleven loyalty account anytime by contacting customer service directly. Simply deleting the app won't cancel your account. Cancelling permanently disables login and forfeits unused rewards. - 7-Eleven Fuel Price Lock:
Fuel Price Locks can't be cancelled once activated, they automatically expire after 7 days if unused. There's no fee or cash value, just an expired discount opportunity. - 7-Eleven Fuel Card (Business/Personal):
Fuel Cards can be cancelled online or by phone at any time without penalty. However, outstanding balances must be settled upon cancellation. - 7-Eleven Delivery (Third-party services):
Cancellation rules for orders via Uber Eats or Menulog depend entirely on the third-party platform. Typically, cancellations are only permitted briefly after ordering. - In-Store Purchases (Pay & Go):
No cancellation or refunds for change-of-mind after purchase. Faulty or incorrect items can be refunded under consumer law. - 7-Eleven Digital Wallet Balance:
Unused wallet balances aren't refunded in cash but can be reimbursed via a 7-Eleven gift card upon request.
How to cancel a 7-Eleven subscription, service or order
- Prepare Your Details:
Gather your email address, mobile number, and any membership IDs associated with your account. - Contact Customer Service:
Send a clear cancellation request via email to 24-7customerservice@7eleven.com.au. Include your full name, associated email, and phone number. - Confirmation:
Wait for confirmation from 7-Eleven. Deleting the app alone isn't sufficient, ensure you receive formal confirmation.
To Cancel a 7-Eleven Fuel Card or Account:
- Online via Account Portal:
Log in to your account portal, select the relevant card/account, and choose "cancel" or "deactivate". - Cancel by Phone:
Call 7-Eleven Fuel Card Support on 1300 711 711 (Mon–Fri, 8:45am–7:00pm AEST). Verify your details, request cancellation, and get confirmation. - Return/Destroy Cards:
Destroy physical cards after cancellation.
To Cancel a Fuel Price Lock: No action is required. The lock automatically expires after 7 days if not redeemed.
Cancelling an In-Progress Pay & Go Transaction: You can't cancel Pay & Go transactions digitally after payment. For faulty items, request refunds in-store (no refunds for change of mind).
To Opt-Out of Marketing: Unsubscribe via the “unsubscribe” link in emails or adjust push notifications in your app settings.
How long does a 7-Eleven cancellation take?
- My 7-Eleven Account:
No specific deadline. Cancellation is typically processed within a few business days. - Fuel Price Lock:
Automatically expires after exactly 7 days. No manual cancellation option. - Fuel Card Cancellation:
Immediate cancellation during business hours, otherwise, processed next business day. Urgent cancellations (lost/stolen cards) should be immediate. - Third-party Delivery:
Typically must cancel within minutes of placing the order to avoid charges. Check your third-party app for specifics. - Returns/Refunds for Faulty Products:
Process returns promptly. No fixed deadline, but timely action is advised. - Bank Holds:
Pre-authorisation holds from app purchases typically resolve within a few days. Follow up with your bank after a week if necessary.
7-Eleven cancellation fees and final charges – what to expect
7-Eleven generally imposes no direct fees:
- My 7-Eleven Account: No fees. Unused rewards are forfeited.
- Fuel Price Lock: No charges. Unredeemed locks simply expire.
- Fuel Card: No cancellation fees. Outstanding balances must be paid.
- In-Store Refunds (Pay & Go): No cash refunds for electronic purchases. Refunds are processed back to the original card.
- Digital Wallet Balance: No fee. Reimbursement is via 7-Eleven gift card.
- Third-party Delivery: Potential fees charged by third-party services if cancelled late.
Overall, 7-Eleven cancellations are fee-free and straightforward.
7-Eleven cases submitted through Ajust
I was wrongly accused of a fuel drive-off because the 7-Eleven attendant hit the wrong button and voided my sale. I paid, got a receipt, and still had the police contacted. It took chasing the store just to get them to admit it was their system’s fault, not mine. - David
I purchased a SIM card from 7-Eleven that couldn’t be activated because it was outdated. When I returned it, the staff refused to help or offer a refund. I was left with a useless product and no support. - Adnan
I was overcharged for fuel by $25 and asked for a refund. I’ve always trusted 7-Eleven, so this left me really frustrated. It wasn’t just the money-it felt like I had to fight just to get fairness. - Megha
Consumer experiences with 7-Eleven cancellations
App Account Deletion: Users report confusion from simply deleting the app. Formal cancellation via customer service is essential.
Fuel Hold Frustration: Some customers note temporary bank holds for fuel purchases, resolving automatically after several days.
Unexpected Tiny Refunds: Customers occasionally notice small unexplained refunds, indicating proactive minor adjustments by 7-Eleven.
7-Eleven Cancellation FAQs
Can I cancel a 7-Eleven subscription or account anytime?
Yes, most 7-Eleven services like the My 7-Eleven App account or Fuel Cards can be cancelled anytime. However, deletion of the app doesn’t cancel your account-formal cancellation must be done via customer support. Fuel Price Locks expire automatically after 7 days, and delivery order cancellations depend on third-party platforms like Uber Eats or Menulog. Always confirm cancellation to avoid surprises.
What happens to my rewards or wallet balance if I cancel my 7-Eleven account?
Unused rewards are forfeited when you cancel your My 7-Eleven account. Digital wallet balances aren’t refunded as cash but can be reimbursed through a gift card if requested. It’s best to redeem rewards or request gift card reimbursement before closing your account to avoid losing value.
Are there any cancellation fees or penalties at 7-Eleven?
No, 7-Eleven doesn’t charge cancellation fees for its app account, fuel cards, or price locks. However, any outstanding balance on Fuel Cards must be paid at the time of cancellation. For third-party delivery services, late cancellations may incur fees depending on their terms.
How long does it take to process a 7-Eleven cancellation?
Cancellation timelines vary by service. App accounts and Fuel Cards are usually processed within a few business days. Fuel Price Locks expire exactly after 7 days if unused. Urgent Fuel Card issues like theft are handled immediately, while refunds for faulty Pay & Go purchases should be actioned in-store promptly. Always check for confirmation after cancelling.
Tried to cancel but 7-Eleven made it difficult?
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