What's covered under

MG Motor Australia

's warranty?

MG warranty Australia cover comes in two tiers, and where you service the car decides which one you keep. Tier one is a standard factory warranty that applies no matter who services the vehicle. Tier two is an extended top-up you only hold by servicing exclusively at an authorised MG dealer.

The MG 10 year warranty headline is real — but the MG 250,000 km warranty tier is conditional, not automatic. Read the full MG Motor Australia warranty terms and conditions and the 10-year / 250,000 km warranty overview before you assume which tier applies to your VIN.

Warranty periods by vehicle and use

• Passenger vehicles, private use: 7 years / unlimited km standard, rising to 10 years / 250,000 km (whichever comes first) when dealer-serviced.
• Passenger vehicles, commercial use: 7 years / 160,000 km for rideshare, taxi, courier and fleet vehicles. The extended tier is not available.
• Light commercial (e.g. MG U9 ute), private use: 5 years / unlimited km standard, rising to 7 years / 200,000 km when dealer-serviced.
• Light commercial, commercial use: 5 years / 160,000 km, with no extended tier.

Components with shorter cover

• High-voltage traction battery: MG EV battery warranty cover runs 7 years / 150,000 km on electric and hybrid models.
• Paint and anti-perforation (rust-through): 7 years on passenger vehicles, 5 years on commercial vehicles.
• 12-volt battery: 24 months / unlimited km. Air suspension and four-wheel steering: 5 years / unlimited km.
• Soft top on the MG Cyberster: 5 years / unlimited km.
• Brake pads, discs and spark plugs: 6 months / 10,000 km. Wiper blades, globes and filters: 3 months / 5,000–10,000 km.
• MG Genuine Parts bought over the counter: 12 months.

What travels with the warranty

• Roadside assistance: MG Roadside Assist warranty cover runs for the full duration of your vehicle's warranty — 24/7 flat tyres, jump-starts, fuel delivery, lockouts, minor repairs, and free towing up to 100 km regionally or 20 km metro. See MG Roadside Assist or call 1800 64 2277 (1800 MG CARS).
• Transferability: Cover runs from the date of first registration and continues irrespective of change of ownership, provided the service history is complete and documented.
• Capped-price servicing: Precise Price Servicing covers the first 7 years / 7 scheduled services, with your quote fixed for 12 months when booked at an authorised MG dealer.

The servicing condition that decides your tier

• To hold the extended tier: service exclusively at an authorised MG Motor dealer, with every service completed within 30 days and 2,000 km of the scheduled interval. Miss one and the vehicle drops permanently to the 7-year standard warranty — a change reported in detail by Drive.
• To hold the standard tier: you may use any suitably qualified Australian repairer, but the same 30-day / 2,000 km window applies and the record must be lodged through the MG customer service history upload portal within 10 days.
• Typical intervals: 12 months / 10,000–15,000 km for petrol and hybrid models, and around 24 months / 40,000 km for electric models. Confirm yours in the Owner's Manual.

Which program applies to your car

• The FY26 Warranty Program commenced 1 July 2025 and is the most recent program we could verify. An earlier 10-year offer applied to vehicles first registered 1 August 2024 – 30 June 2025.
• We could not verify whether a program from 1 July 2026 changed these terms. Treat the schedule printed in your own Service & Warranty Booklet as the governing document for your VIN.
• IM Motor branded vehicles, sold alongside MG, carry a separate warranty — the MG terms do not apply.

Cross-shopping long factory warranties? Compare with our guides to BYD Australia and GWM Australia.

Every MG warranty claim goes through an authorised MG dealer, not head office. There is no online claim form for vehicle warranty because the car has to be physically inspected. Here is how to claim MG warranty cover, step by step.

Claiming through an authorised MG dealer

• Step 1 — Notify within 7 days. MG's terms require you to notify an authorised MG Motor dealer or distributor within 7 calendar days, or as soon as practical, after the defect appears. Put it in email so you have a timestamp.
• Step 2 — Book in at any authorised dealer. Use the MG dealer locator. You can claim at any authorised MG dealer, not only the one that sold you the car.
• Step 3 — Describe the fault precisely. Note when it happens (cold start, highway speed, braking, wet weather), how often, and any warning lights or error messages. Vague descriptions produce "no fault found" outcomes.
• Step 4 — Present your Service & Warranty Booklet. Bring the maintenance and repair log plus tax invoices for every service. For non-dealer servicing, bring proof the record was uploaded to MG's portal.
• Step 5 — Get the diagnosis in writing. Ask for the job card, the written diagnosis, confirmation the claim has been lodged with MG, and the claim or job number.

If the vehicle can't be driven

• Call MG Roadside Assist on 1800 64 2277 (1800 MG CARS) before arranging your own tow. Free towing to an authorised dealer is included while the vehicle is under warranty.

If the dealer declines your claim

• Escalate internally first. Lodge an MG warranty complaint with MG Customer Care on 1800 MG TEAM (1800 64 8326), Mon–Fri 8:00am–5:30pm AEST, or email customercare@mgmotor.com.au. You'll be issued a case number — the steps are set out in the MG complaints handling process, and every channel is listed on our MG Motor Australia contact guide.
• Then escalate externally. Motor vehicles sit outside the telco and energy ombudsman schemes, so MG disputes run through your state fair trading or consumer affairs body, then a civil tribunal (NCAT, VCAT, QCAT, SACAT or ACAT). Start at the ACCC's guide to consumer help. Owners have reported claims paid in full only after proceedings were commenced.

Who pays for what

• You bear the cost of submitting the claim — getting the car there, and your time.
• If the claim is valid, MG covers parts, labour, freight and administrative costs.
• If exploratory work shows the fault is not a manufacturing defect, you pay for that investigation. Always get a written diagnostic cost estimate before authorising teardown work.

MG's warranty covers manufacturing defects in materials or workmanship. It does not cover everything that can go wrong with a car. These are the MG warranty exclusions that catch owners out most often.

Wear, maintenance and consumables

• Brake pads and discs, wiper blades, globes, filters and clutch friction material wearing out through normal use.
• Tyres, which are covered by the tyre manufacturer's own warranty rather than MG.
• Routine maintenance items: oil, coolant, brake fluid, spark plugs, wheel alignment and wheel balancing.

Damage, misuse and environment

• Accident and collision damage — an insurance matter, not a warranty one.
• Misuse, negligence or abuse, including running out of oil or coolant, ignoring warning lights, or continuing to drive a faulty vehicle.
• Racing, rallying, track days or competitive use of any kind.
• Environmental and external damage: hail, flood, salt corrosion, acid rain, stone chips, tree sap, bird droppings, industrial fallout, vandalism and animal or rodent damage.

Parts, repairs and modifications

• Non-genuine parts and accessories, and unapproved modifications such as lift kits, engine tunes, aftermarket ECUs, and non-approved towbars or electrical accessories.
• Unauthorised or improper repairs performed outside MG's approved methods.
• Odometer tampering, or any vehicle where the true mileage cannot be established.

Use and servicing conditions

• Commercial use of a passenger vehicle — rideshare, taxi, courier or hire — drops cover to 7 years / 160,000 km and removes the extended tier.
• MG warranty service history requirements are strict: a missed service, or one completed outside the 30-day / 2,000 km window, voids the extended tier. An undocumented non-dealer service can jeopardise the standard warranty too.
• Taxis, rental and hire vehicles are also excluded from MG Roadside Assist.

MG warranty denied? Australian Consumer Law still applies. Consumer guarantees operate regardless of whether the factory warranty has expired, been voided or been refused, and a major failure can entitle you to a refund or replacement rather than another repair. Check the ACCC guidance on consumer guarantees — "your warranty is void" is not the end of the conversation.

Claims fail on paperwork far more often than on engineering. Assemble this before you book the car in.

Essential

• Service & Warranty Booklet with the maintenance and repair log completed and stamped — MG's terms explicitly require you to present it.
• Tax invoices for every scheduled service, showing date, odometer reading, work performed, parts replaced and fluids used.
• Proof of purchase or registration date — the dealer sales contract or registration papers establish when cover started.
• Vehicle identification — your VIN and registration number.
• Photo ID and evidence of ownership if you bought the vehicle second-hand.

Strongly recommended

• Non-dealer workshop job cards plus confirmation the records were uploaded to MG's service history portal within 10 days.
• Photographs and video of the fault — dash warning lights, fluid leaks, paint defects, panel gaps, screen errors. Date-stamped footage of an intermittent fault is the most effective way to defeat a "no fault found" outcome.
• A written fault log recording dates, times, conditions and kilometres at each occurrence.
• An independent mechanic's written report — owners have reported dealers reversing a "no fault found" once an independent diagnosis was tabled.
• Copies of prior job cards and correspondence for repeat visits about the same fault. Repeat-repair history is what converts a minor fault into a major failure under the ACL.

For an escalation to MG Customer Care

• Include your full name, address and contact details, vehicle registration and VIN, a clear description of the complaint, the outcome you want, and your supporting documents.